I give this company a zero for rating. Hairsisters prices are for the most part affordable and reasonable, but when there is a promotion, I always lose out because their site for some reason is always down. I always get a "OOPS something went wrong on our end." You can never get to speak with someone live. It doesn't matter what time of day you call. When you finally get to speak with a rep after spending 40+ minutes on hold, you get an attitude. When asked to speak with a supervisor you are transferred straight to a robot and always have to leave a message which you never get a call back. For the past 3 weeks, I left a total of 6 voice messages with no response to date. I missed out on their so call promotions because their site is always down. Coupons don't work! It's their lost. This company is not customer friendly and they need to get their act together if they want to stay in business. Without customers, business cannot prosper. There are too many other hair supply companies out there that I can give my business to and should not be going to all these changes. If you have time to waste and want to be agitated then you can try this company.