Guest Reservations

**very nasty scam**. This really is what this platform is. They heavilly advertise hotel rooms for a certain price, then they add non-sensical fees (~70% in my case!) **after** the place you have entered your credit card informations and validated the payment. This is *obviously* done to con people, since the resulting final price is way more expensive than booking from the hotel and nobody would see any sense in booking though them just to have the pleasure to pay such absurd fees.

Completely horrible. The photos are what you get when you book a Superior Ocean View room (and pay for it). Check in was long and rather than being helpful were argumentative. If you are not an owner avoid this place as you will be treated like a second class guests. The best part is as you are walking away frustrated to have two of the front desk people laughing at you because they know there is nothing you can do about it.

Unexpectedly high tax of $33 on a $79 room?
I will question that at the front desk. Unheard of!

Set up 3 nights at 875. They changed to 875 a night when I tried to cancel same day they charge 75% fee. Site is one name. Emails come from another. Total thieves. Month later still no part refund. Call the hotel directly and they are oblivious to this company business practices.

Upon arrival we had to wait 1 hour past check in to even get our room we sat in lobby with 4 other families waiting. It just went downhill. Door locks were broken. Air conditioning didn't work. For the price of the room I expected better

We stayed in Simi Valley, Ca. Never again. Bureau looked like it was bought at a garage sale. Wall was scarred to almost the wood. The bathroom door and frame needed painted. One little bar of soap. No shampoo. Continental Breakfast consisted of coffee tea hot chocolate, and granola bars. Granola bars, really? Desk help were cordial not really friendly.

When you google the hotel name, the site that appears among the first is infact a hotel site simulation owned by "guest reservation". And you do not realize until the final credit card payment in which an extra charge of 270 euros is applied.The hotel receives the reservation from booking.com therefore there is no trace of guest reservation anywhere, not even on the credt card charge. STAY AWAY

They fool you into believing you are on the hotels site and quote the price. It's not until you enter your credit card details and pay that you realize they've added a lot of nonsense charges. I just got scammed out of $78 more than I would have paid if I'd booked through expedia,

These people are as shady AF. This is the sort of thing you see in Nigeria. HTH do they get away with this? I hope the owners get cancer.

Hard to tell if there are just very few non smoking rooms or some just are not labeled as non smoking.

Fraudulent business practices! Beware...
This company advertises a lower rate than booking directly with the hotel however after you agree to book on their website "fees" are added on that you are not shown until after you pay them. When you immediately realize you've been taken advantage of they have a cancellation fee that amounts to 75% of the original booking. Don't deal with this company.

Beware of the lack luster staff here. The front lobby, bell hops, and staff at the tables were the worst! Missed our shuttle paid 80$ for a ride, no one cared. Got here and they didn't even have our reservation. I showed them I had online checked in even! Missed a whole day due to their errors- they didn't care!

Nothing special! But OK.

In general I do not like to communicate with machines, I rather would like contacts to people when it comes to questions and alike.

This booking site is at best miss leading and has no morals, you need to be very careful as you place dates in for two nights but only gives you a cost for one night, when processing your credit card it takes double and you only know about it on the confirmation email. When talking with customer care there is no care or understanding of the they were happy to cancel and take 3/4 of the money or offer a measly $120 discount. Will never recommend or use this site again and will go out of my way to advise others of this despicable company taking advantage of hard working people.

Regards Chris Montgomery

Going to stay at the Lodge for the first time.
Have stayed at other locations in Sunriver and at Caldara before .
Looking forward to it.

A duplicate reservation was booked by mistake within 2 min of each other. It was caused by an internet glitch. The customer care team said they were working on getting it resolved but ultimately decided to bill me for two separate room reservations despite only needing one.

Yes, you can get a good price for a nights stay. BUT AT WHAT COST? No breakfast, no cable, spotting WiFi with no internet, non working hair dryers. Disgusting tub/shower, no cups, no wash clothes. Not a useable pool/hot tub. Fitness room closed. Ice machine unplugged full of dirt. No maid service for our 4 day stay. Absolutely horrible pillows. We reserved and pre-paid for 2 rooms on internet from website, so couldn't cancel. Inaccurate web description. Rating does not reflect this property!

As with the rest of the hundreds or more than likely thousands of people; this company has not responded. Thank you to pissed consumer for being an outlet for the consumer. Based on the amount of complaints against guest reservations It's just a fact that some companies can have a "F" rating with the BBC and also with Pissed Consumer and still operate freely.

Stayed one night. Door would not close unless you slammed it. Obviously a safety concern. We could see into the hallway from inside the door on the left side. Could not believe it. Could hear the guests in the next room through attaching door. So that has not been maintained. Wires exposed on air conditioner on right side. Can you say fire hazard. Hotel used to be nice just now a dirty old place.

This web site is crook they show one price add additional charges come to 40% extra i will never use this website again

This website seems to be a fraud!

I made a reservation, I received the charge in my credit card but no reservation/confirmation number was received.

There is no way to contact someone to help (by emal or phone).

The charge received in my credit card looks like was made to the hotel considered in my reservation. The hotel is not affiliated at Guest Reservations and they don't know this platform.

Take care and NOT use this platform, please!

Our first full day, we resort hopped and saw about seven different resorts and we were more appreciative of our hotel. We loved the luscious greenery everywhere! Our hotel was only two stories and not some tall high rise. The grounds were so spread out with multiple pools accessible. The rooms were a bit small, we didn't spend much time in them, due to the theme parks. Food was a solid B for the price and the fine dining was excellent! Loved the boat rides to disney springs. We would definitely return to this resort! This was our first family trip to Florida Disney Resort and certainly not the last.

Do not use this platform, I made a reservation at a wrong location by error, called this horrible business less than 2 minutes after I made the reservation they refuse to give me a refund, horrible people that lie and steal, I think it ridiculous that this review required me to at least select one star because this business deserves no stars

We would like a non smoking quiet room please. We would also like a small bed for our 3 year old child.

We enjoyed our 2 day stay. Camille Centeno, the Sales Manager helped us booked our suite. It has a small kitchen, a good size ref, microwave and dining table. The front desk staff arranged for our ride to the airport as well. This hotel is very close to "The Mega mall". The room is big. The Hotel staff took good care of us. Thank you to Camille.