GrubhubReviews 4,557

I really hate that we are forced to provide these drivers with tips because most of them are rude, dirty and unprofessional. I ordered today and the driver just left the food at the door. Did not ring the doorbell or knock. Just placed the food in front of the door and left. Yall need to screen your drivers better. I know they work for themselves but the are representing Grubhub. I will be using door dash at least they ring the doorbell and let you know that your food arrived.

This is my first time writing a review, but I just had such a negative experience with Grubhub that I feel compelled to share it. I ordered some food from my family, and it was delivered to the wrong address and left outside. The driver, who was very terse, had told me it was there and I spent time looking around for it outside my apartment; it was not there. When I called back, the driver was quite rude to me. When I told him he had the wrong address, he acted as if it was my fault--even though I checked my Grubhub account and the correct address was there in the records (and I had had other things delivered to my address from Grubhub in the past that made it here successfully). The driver's tone suggested that this was my fault and a major inconvenience for him. I eventually heard back from him that he was in my vicinity, but the call cut off. I waited and waited. Eventually I decided to go downstairs and look around, and the food was sitting there--but the driver couldn't even be bothered to text me that he had left the food there. Nor did he ever apologize.

I went upstairs and opened the order, and to make the whole thing even better, there were items missing. I then got on Chat with an agents, who informed me that he was refunding the money for the missing items, and that was all that could be done. Given how much money I had just paid the service, I was surprised that they wouldn't offer me an actual apology, or perhaps a credit. I was treated as if my continuing as a customer of theirs meant very little, so I tried to delete my account, only to discover I can't even do that; I am supposed to write them a note, asking them to delete my account, which I did.

When you order food, you usually expect it to show up when they tell you it will right? Well Grubhub will tell you when it "Should" be there but that is rarely correct. That's only a portion of the reason I'm writing this terrible review. An hour after I had ordered and 30 mins after the original delivery time passed, the time updated to another 30-40 mins later. So I called to ensure I'd be given fresh food for the delay, who'd want to pay for food sitting out over an hour? When I called they informed me the restaurant I had ordered from was CLOSED. Yes, they were closed, but not over an hour ago when I actually ordered. Normally one would expect a heartfelt apology from the company along with something like a coupon to avoid resentment from the customer. What do you think they did? "Here's your refund, you'll get it in 3-5 days. Can I help you with anything else?". If I hadn't called them I very well could've waited over 2 HOURS before finding out my order wasn't coming. If that isn't bull$#*! I don't know what is. If you plan on using this service expect massive delays, random cancellations literal HOURS after ordering and staff who isn't able to even compensate your horrid experience.

(Caption for photos: although the order time and cancellation time were only about an hour apart, they wouldn't have canceled the order for another 20-30 mins. The driver was heading to the restaurant when I called the support line and informed that my food wasn't coming. Without my calling to confirm I'd be given fresh food they wouldn't have even know my order was canceled until the poor driver made it to the location.)

This service is absolutely horrible. Every time I have placed an order it suddenly gets canceled an hour later. They also charge a service fee in which they never inform a customer. They take money out know they can confirm order, and say it takes 5 business in order for them to refund the order.

I ordered food for my children and I around 2pm. I heard some bad things about GrubHub, but I thought I'd give them a shot. My son was starving and waiting for the delivery for over an hour wasn't easy. They said the latest the delivery would arrive was 3:05pm... over an hour. It was now 3:25pm and I still did not receive my $50 order. It says on the Yelp app to contact GrubHub if I haven't already received my food. Tried to call the number provided, but wasn't able to speak to a human. Then I get a message that my order was canceled! Are you serious? We will not use GrubHub again! Apparently we aren't the only unhappy customers.

First and last time using GrubHub! In town helping a ill friend. Ordered pizza, asked for text, email and provided my cell. Received a few texts that pizza was on the way... almost here... delivered! I went outside to look, no one. Called the pizza company, causally said the driver already left, they can't help but complain to GrubHub. I did, they submitted a refund but kept the delivery fee! Are you kidding me! The delivery never came and I still get stuck with tipping the driver! OMG! Never Ever Again!

I ordered my dinner and was given a specific time for delivery. They changed the time 3 times and had already charged my card. They never dispatched a driver to pick up my food. They just continued to lie about the time instead of informing me of that fact! Now I have to wait up to 5 days for my refund! They should never charge the customer's card until the food is actually delivered. Big SCAM! Stay away from GrubHub if you expect to eat or just want to eat!

I never write reviews but this place is lucky to even get a 1 star. Ordered a meal... texted that would be late. Ordered at 8:39 pm. Then was texted would arrive between 9-10. The was texted it would be 10-10:55... insane. Called after trying to maneuver their tricky website. The person that answered apologized and stated there are no drivers in the area. Did the restaurant make the food and it is sitting there getting cold? Geez, give me a break. Lies, Lies, Lies...
Please folks stay away. If not I hope you have a better experience but after reading these reviews, which I should have done good luck. I'll just eat a can of soup. What a joke... never again.

I ordered from GrubHub and received all the appropriate feedback until their website said my order was delivered. This was a lie. I never got my food. I called the restaurant and was told that they never received the order. I contacted GrubHub and learned that they don't deliver from that restaurant. No explanation why it's listed on their order site or why I got the delivery feedback and statement of delivery. GrubHub charged my credit card, so they will post a refund. I want Grubhub to offer a guarantee of delivery or double your money back instead of "Maybe you will get your food, maybe you won't. We don't care and will refund your money if we fail to do our job".

GrubHub does not allow a review if they cancel your order.
They cancelled my order that was placed 24 hours in advance.
No phone call, no contact. The information said the order was being processed an hour before the delivery time I requested, the driver arrived at the restaurant, the delivery time was pushed forward 15 minutes, then suddenly it was cancelled. Very very bad! The GrubHub representative said they don't work with the restaurant and the restaurant should have called me to pick other menu items. The restaurant manager said they never got my order, they don't work with GrubHub and 3rd party delivery services are BAD. Warning! It was our 45th anniversary and we are in lock down so we were WITHOUT A MEAL! Sad.

My 20th Anniversary my husband and I are on lockdown because of COVID-19. After they charged my credit card $109.00, they called me an HOUR later and LIED to me saying order was cancelled because restaurant card machine wasn't working. Contacted restaurant and machine was fine... order was never received! Now I have to wait five days for credit card to be credited back. MY ANNIVERSARY WAS RUINED! I wouldn't let my worst enemy use this app!

Drivers can never find my house, are always late. It's very stressful giving them navigation that is on their phones. I didn't have the heart to reverse their generous tips. After this final fiasco, I deleted the Grub Hub app. Never again.

The wife place an order at Portillos for $65 worth of food. The food that was deliver was itallian beef for someone by the name of Adrenne. My wife's name is Adriana. She called and there is no one to speak to besides an automated system that only refuneded $55. So we loose $10 because of their mistake. Also, the driver couldn't speak English and we were going back and forth through google translate because the food wasn't mine but he insisted it was. This isn't the first time going through this issue with Door Dash but now it's the last.
The drivers have a responsibility to make sure they deliver the correct order to the customer. I don't understand how they mix up two totally different order numbers.

Door Dash is bad business.