GrubhubReviews 4,557

I WANT EVERYONE TO KNOW GRUBHUB CREDIT CARD DECLINED WHEN THEY WENT TO PICK UP MY ORDER AND THEN LIED TO ME SAYING THE CC MACHINE AT THE RESTAURANT WAS DOWN. I CALLED THE RESTAURANT TO CONFIRM THIS WAS ACCURATE. THE RESTAURANT TOLD ME THE CREDIT CARD MACHINE WAS WORKING AND IT WAS GRUBHUB CC THAT HAD BEEN DECLINED! THE SUPERVISOR THAT I SPOKE TO NAMED CASSANDRA DID NOT CARE ABOUT THE SITUATION AND WAS EXTREMELY RUDE! I SUGGEST USING A DIFFERENT DELIVERY SERVICE! REALLY WHAT KIND OF BS IS THAT?

I did not want to order through Grubhub this evening because of the last 2 bad experiences but my boyfriend wanted chinese and his favorite place was added so we gave another shot. So estimated delivery time was 35-40 minutes. Put our order in at 7:06 pm & when we checked to see where it was the order delivery time was changed to 8:45 pm! Wtf! The restaurant is seriously less than 10 minutes away. Just text the driver and apparently after taking our order he drove a half hour away to do something else before getting our food! So now we have to figure out what to do for dinner again. DONE WITH Grubhub!

Brendon was the driver was over an hour and a half late with our food i had 2 children here waiting for their dinner when be finally got here he put the food outfront didnt knock on the door or ring the doorbell to let us know it was here finally my grubbub order i.d. is ************** if any of the corporate people would like to look up what im talking about this was absolutely the worst service i have ever had and i will neveruse grub hub again i will walk to go get my food before i use them again and brendon you suck!

Ordered over $50 of food 45 mins before the restaurant stopped taking delivery orders. 1st driver on his first day and didn't know what to do so drove around for an hour. Called Dudhub and told them the driver doesn't know where to go and I just got off phone. Dudhub assigns a new driver 2 hours later and then they fully cancel the order. Call driver #2 and he said he didn't want to get out of his car so he cancelled. Call Dudhub and they say the restaurant is no longer taking deliveries so they can't send someone to pick it up even though my food has been ready for 2 hours. Was told I could go pick it up myself if I wanted..

Anyone saying grubhub has good customer service has never had an actual issue that they've taken up with their CS. It is virtually nonexistant.
Sure they have a number you can call but that deaf, blind, stoned moron on the other end is barely going to understand you, much less assist you.
And this wasn't somebody hard at English, i have patience for that, as long as they are trying. This dude did not care in the slightest; put me on hold 3 times and it was the simplest request in the world: Can I get a refund for 1 month of subscription I didn't use. THREE HOLDS. At that point I'm just assuming you're finishing up your game of fortnite, or need to focus while you wipe the drool from your chin.
And of course they told me no, had to get the almighty supervisor to make the final decision: "we can't refund you but how about $10 credit blahblah (farting sounds)."

I told them to hold on to it, I'm not using grubhub again and they clearly need the money more than I do.

I'm normally not the complaining type of person but come on. I understand we are in a pandemic with all the social distancing etc etc but dropping a food delivery off on the steps without 1. Calling or 2. Sending a text or 3. Ringing the bell or 4. Knocking on the door or LITERALLY ANYTHING is extremely unacceptable to me. Our food (open bag food) sat on the steps for 20 minutes without us knowing anything about it. A area high in crime & RODENTS. You guys really take people's money & hand them half $#*! services & it's pathetic. You won't have to worry about me or anymore reviews from me. I promise. #DeletingApp

I tried to use my gift card with Grubhub and it immediately charged my debit card. I called 1 minute after the order was placed and was told my case would be escalated to a manager and I would be contacted in 48-72 hours. Never heard rom anyone. Called and spoke to someone who couldn't help me at all because he didn't understand my situation and kept telling me about a promo code that had NOTHIng To do with my problem. Then I emailed the gift card services to see if they could help and haven't heard anything. Worst most incompetent service I've ever gotten from a business that claims to help people will never use again.

This company has such awful customer service. They have no clue that restaurants are not accepting orders from them take your money then try and offer 20 dollar discount... they took money from and elderly woman... made her wait an hour for her order then lied and said the restaurant was closed. When I called the restaurant said we are opened. And oh grub hub will refund the 70 dollars in a week. What a crock of nonsense. The restaurant is santiagos in federal heights colorado.

If you know or can judge that It will take longer than a damn hour do not accept the $#*!ing order God damn me I could have drove up there drunk stoned and blind folded and had my food before anyone of your delivery person this is the 4th damn time this has happened. And the order would be correct with all of my food and 20 dollars cheaper come on you lazy $#*!s this is the 3rd time it taking longer than an 1 hr and 20 min and never been correct or corrected so I am done. Tell me what do you bring to the table as a God damn company? Sorry but this being the 4th time I am done. Have common curiosity and say hey we are cheap and dont pay our employees probably so expect a 2 to 3 hr delivery and can be wrong or 1/2 of the order you paid for... like said a 30 dollar meal from chic fila cost us almost 55 dollars without tip to get it 1/2 right and 2 hrs later is bull $#*!...