GrubhubReviews 4,559

This was my first time using this site, never again. I placed my order at 7:15, and hour goes by and I'm wondering where tf is my food? So I called the restaurant to cancel and come to find out they never received my order, like what? I got a confirmation email saying that it was sent to the restaurant, to anyone out there wondering about this website, your best bet is not to use it at all, i learned my lesson. This website is nothing but a scam, its fraud and its a waste of time. Support got back to me but they didnt do much of anything but told me the same stuff I already knew. This site should be taken down and reported.

I arrived at the restaurant to pick up my order. The restaurant had no idea that I placed an order so I had to wait for them to prepare it. While there I added something to my order because I had to wait anyway. The server charged me again for the order I already paid for through Eat24. Luckily I got my money back before I left but there seems to be VERY POOR communication between Eat24 and the restaurant. This comes at a COST TO THE CONSUMER.

Ordered from a pizza place less than a mile away. Placed my order at midnight, and the place closes at 1 am. Estimated delivery time said 12:50, okay. 12:55 rolls around and still no pizza, so I decide to call the pizza place, since they're about to close. The woman there tells me my driver was at my place twice and didn't see me so he drove away each time. Wtf? I never got a call from the driver even though I provided my correct phone number and specifically mentioned in the instructions to call me so I can come outside (I live in a dorm). Driver apparently drove by my place several times, didn't bother to call, and left. If I hadn't called the pizza place at the time I did, they would have closed and I would have never gotten my order. Horrible organization and zero management from grubhub to keep things on track. I didn't even have a way to contact my delivery driver directly.

I ordered food from Burger Spot #1 through eat24 around 7:45 PM with delivery estimated time 45-60 minutes. I waited til about 9 to check status where no one answered the phone and I left a message to call be back with status. Then, I contacted them again at 9:15 asking to cancel the order and had to leave another message since no one would pick up at the restaurant. Then I went out to go get food as we could not wait longer. Then After we ate the food, they came to the door at 9:40. A Younger male came to the door. I told them that it had been 2 hours since I ordered the food and I had already left message to cancel the order and that we were not accepting the food.

I then got an email from eat24 that the food was delivered. I called them back and told them that I did not receive the food and since the food came 2 hours later that we turned them back and did not accept the food. The restaurant is claiming that the food was delivered. I don't know what the driver did with the food or who he gave it to but it was not to me.

If I could give Eat24 zero stars, I would. The first time two times I used it, the estimated delivery time was 30-45 mins but ended up being 2 hours late and cold by the time I finally got it. The second time I used it, the estimated delivery time was an hour and a half so I cancelled my order and received a confirmation of my cancellation. Two hours later, a driver showed up with the order. They can't get anything right! I would give anything just to be able to call up a restaurant again, communicate with a human being and get my food delivered in a normal amount of time.

I used the site Eat 24 to order my food from Pizza Walley in Decatur, GA. I paid for my food via the website. The amount incuded a $2.50 delivery fee. This means, 100% of the time the food is delivered to your door. I don't know where they get these drivers, but he couldn't fine my complex. Although other restaurant drivers can get to me with no problem. He didn't even try hard enough to find me. I came out of my apartment driveway, approx. 25 ft to the right was a major road. Crossing that road I met him in McDonald's lot. So exiting my driveway I was at him in LESS THAN 100ft.! Remember, I paid a delivery fee. NEVER WILL THEY GET MY BUSINESS AGAIN.

After receiving an email receipt and a confirmation that my order had been placed, we waited for two hours for the food to arrive. I sent multiple status requests through links on the Eat24 receipt email but no one ever responded to them. Finally we called the Eat24 customer service number and they informed us that our credit card had been denied (which has never happened before) so the order was never placed. We asked why they didn't let us know and they had nothing to say. After reading the other reviews here, I am now fully expecting to see the charge on my credit card bill and am sure I'll have to fight to get the charge reversed. Extremely bad service. Two hours of waiting for nothing.

Ordered through Grubhub once and the emails started. Ug! Went to remove from mailing list and they claim they are having trouble so I can't be removed. BUT WAIT it gets better.
Went to download a Karate event to my calendar and the grubhub menu pops up blocking the action? BUT WAIT I called customer service and was told I have to wait for the next email!###
Don't use them especially if you are a busy person this company will cause you problems.

Created an order from Yelp Eat24 for one restaurant, could see the order queue. They sent it to the wrong restaurant when I hit submit. Tried their online chat support. Took them two minutes to say hi, then another three to tell me two wait a moment, then they never came back. I called support and they said they would cancel the order and refund my money but it would take five to seven business days to return the money to my account. When I asked how to leave a review since Yelp is a review site, she said she had no idea how to do that. I will NOT be using this service again. Instead, I ended up making omelets for everyone as I wait for my eating out budget to be returned to my account.

3 times ordering, Grubhub gave drivers(according to the 3 different drivers) the wrong address all 3 times, even after I called to make sure they had a note for the correct address after the initial address mishap(which no other delivery driver from any other service has ever experienced when delivering something to us, just Grubhub.) Also, wrong orders, all three times, missing many entrees, ending in my expense. Seriously, nobody in your party who is hungry wants to wait another 1 1/2 hours for the next wrong entree to show up. This service is a complete train wreck, a total joke. I am done, never again, never ever. I love Veggie Grill. I am so sad they have partnered with this incompetent service. Consider yourself warned.