GrubhubReviews 4,559

After I received notice that my order wouldn't be delivered in time, I immediately cancelled the order... happened no later than 5 mins. My CC was charged for the order and after 8 business days, there was still no refund or a pending refund on my CC. When I called their customer service, they advised me that they never charged my CC. I'm in the process of working with my CC company to get this sorted out since GrubHub clearly has no clue.

I waited almost 2 hrs for my order which said it was confirmed & even gave me a confirmation number. When I finally called the restaurant, they said they had no record of my order. I instantly called Grubhub. They apologized & even had the nerve 2 say they would send me some "coupons " for my next order through them. I told them to not email me anything! I will never order through them again because this was not the 1st time this has happened! Grubhub sucks & isn't trust worthy at all. Beware if you order through them!

I am beyond pissed at the service provided.

I placed an order tonight at 8:09 PM. I received an email receipt and confirmation. Im told to expect my order to arrive at 9:15PM. I have the kitchen table set. My girlfriends family is waiting for dinner. I call the restaurant at 9:30 to check on the delivery, and they have no record of my order.

After calling Foodler directly, the information provided was that the order was not processed.

The representative goes on to tell me that due to a billing issue they just found with an order from 2 months ago, they decided not to process my order. No notification was given.

Ive come to expect that a successfully processed order, receiving an email receipt, absent of any notification otherwise, should result in delivery as promised. Well, thats not my experience with this company.

Very similar to another review posted this month. They apparently provide no notification and won't contact you if they have a billing issue. They'll process your next order, send a receipt, and just fail to deliver your next order.

I get my orders super fast and very hot. If you order at five o'clock in the afternoon expect your order late it's not like your driver can drive any faster than you can in traffic. Stop blaming grub hub, I've been in restaurants where I have seen grub hub drivers come in looking for their order to deliver only to see that the restaurant just completely ignored the computer screen with the order on it. If my order is wrong then I blame the restaurant, they are the ones who made it. You pay for convenience to get delivery from places that don't normally deliver. If you complain that you don't have very many restaurants to pick from, its because those restaurants don't want to pay a percentage of the order. If you want it that bad then go bug the restaurant that you want to deliver. Those with complaints about double charging or the ap not working. Those are legitimate complaints. Don't base your review on something the restaurant is responsible for instead give the restaurant a bad review.

Several times, we have ordered from restaurants and been told an hour later that they're closed, one time in particular we were the ones to call GH and then GH had to call us back after waiting 2 hours and 45 minutes for food. What doesn't help this situation is, GH doesn't seem to offer businesses that they partner with, the ability to state their working hours. So there's no system that let's you know whether or not they're open. What would be nice is for GH to have a Red Light Green Light list of restaurants in your area. Because You could be at a party and try being the super hero with the "cool app" and order $75 worth of food, only to be told they're closed. But then here's the best part, that $75 is now not yours for another 3 - 5 business days! Yay!

Also, who in their right mind would tip a driver BEFORE ORDERING THEIR FOOD? Look. I'm all for tipping, to be completely honest with you I have never given lower than an $8 tip to waiters/waitresses and if I live a literal minute down the road you'll still get at least $3 from me. But to ask for my money, for work that someone has YET to do... do you guys at GH realize that these drivers could have someone like me, tip them $8 for driving halfway across town, and then have me wait an hour plus for reasons unexplained to me. That's called, they didn't earn what I just gave them. And it's too late.

To anyone looking for a fast way to get food, the best way is still just to know your area. The more we age. We seemingly grow farther apart. We are so connected to technology, but disconnected to one another. It doesn't take very much brain energy to remember a phone number. So come now, we all have faith. Let's do things the right way and take matters into our own hands. Fvck this app.

1) twice they have not processed returns when my food never even arrived
2) their customer service is slow, inefficient and rude (you eventually give up it's so slow)
3) they will send you codes that don't work and then charge you the full amount without notifying you that the discount wasn't applied

Really the worst company I have ever dealt with. I wouldn't have come back ever, except having my cc on file has helped when I can't find my card. I plan on reporting them to the Better Business Bureau, and I recommend others do as well.

I called GrubHub 3 times and each and every time it was bad. One time the food did not arrive within 3 hrs. And the other two times (such as today on 5/24/16) the wrong food arrived. I'm allergic and can't stomach onions. The Patpong Restaurant in San Francisco tossed in onions everywhere and lied about it to GrubHub when they called. The restaurant refused to pick up the wrong order. There was nothing GrubHub could or wanted to do about it. What a shame as I will never order from them again.

I've used GH twice- first experience was OK, but I found it odd that someone called and asked if I really wanted delivery at that particular time (since it would have been rush hour, tho there's never a good time in Northern VA.) I was hungry, hence why I ordered food but the woman on phone said getting someone out at that time would take a while. I thought that the high price was for convenience and the fact that this kind of stuff wouldn't be issue. I ended up agreeing to get my food over an hour after I wanted to since by that time everyone had already picked out what they wanted.

My most recent (and final experience) was beyond ridiculous. Long story short, I put order in for food at 4:10pm and we didn't receive til about 8:45pm. I had to call GH 3 times, each time getting someone different who gave me a different excuse. First time my order never made it to restaurant and they did offer to take off delivery charge. Second time the person I spoke with had zero idea what was going on and I felt like I was dealing with a teenager who hated her job. I was told my order wasn't received by restaurant til 7:25 and that everything was in process, which was BS. Third time I called to just cancel the whole thing but was then told the delivery guy was on his way already, which he got there 20 min later. They should have given me way more than free delivery at that point considering it took over 4 hours and a lot of frustration just to get food. Never, ever, ever again. I think you'd have better luck sucking it up and going yourself.

It was always sketchy but ok'ish when you're too exhausted to drive safely. Just got home from being at my Uncles hospital bedside for 3 days. Placed my order and after 35 mins wanted to make sure it was on its way. Nope, wouldn't arrive for another 40 mins at least and they were giving me 15% off. ONE minute later I get a call from them. Eat24 is removing the discount because my food is going to arrive on time! Within the 45-60 minute window? No! It was on time arriving in 40 more mins... BS! I said refund, refund me now, I don't do business with people that lie. No refund, I get another call, in the 20 seconds we were off the phone they called the restaurant and changed their mind again and were giving me 15% off, food was on its way. In 40 minutes. No, thank you... refund. I'm still waiting. The guy hung up on me. Horrible customer service.

I've ordered from GrubHub 7 times in the last few weeks. It's been seamless. A couple of days ago, I received a coupon and a promo code for discounted delivery. When I tried to use it, the discount was denied. I ordered anyway, (no discount) and called customer service at GrubHub. They said the promo was for 1st time customers only. They gave me a $5 dollar credit.

The coupon (even in the finest print), does not say the discount applies to 1st timers only. I emailed it to them so they could see what I meant. Maybe I'm cheap and petty, but if a business offers a deal and makes a mistake in the fine print... THEY SHOULD HONOR THE PROMOTION!