GrubhubReviews 4,558

Absolute worst food ordering experience of my life ordered McDonald's fast food at 8 AM and at 12 PM still haven't received the order was lied to 3 times by their customer service and so called supervisors which are not because they're answering through an automated foreign service this app is absolutely garbage I would recommend no one uses it and we should all be trying to get a class action lawsuit against them for breach of service because they are totally against taking care of their customers they completely lie to you to get you off the phone and the food never shows up and when you try to ask for a corporate number to call they all tell you they are as hot as you can talk completely unacceptable

My account got hacked recently, and even though they were able to answer my phone call and cancel the false order and remove my card information, when it came to follow up on the process, as well as deleting my account afterwards, they were IMPOSSIBLE to reach! I'm still waiting on them to respond, but my emails keep timing out to them when the week prior they were delivering just fine. As soon as I get my account deleted, I'm never using grubhub again!

I place a $64 order they took the money and at the same time canceled the order. I spoke with several people and not one of them could provide a reason as to why they canceled. I even asked for the money to be credited to my account. I was then told they couldn't provide corporate number. But yet Google can this company is the worst worst I would rather deal with covid and flu a then ever use this company again.

This is the third time that GrubHub hasn't been able to deliver my food. They keep changing the delivery time and after 2 hours, they cancel the order.

Grubhub will always blame the restaurant even when it their inability to deliver. It was a good service but has lost its ability for accuracy and delivering on time. Too bad but luckily there are plenty of other services that can provide the same service, on time, and accurately!

A typical $43.00 order was $78 with tip(not complaining about the tip at all). I totally understand marking up the items to make money its a business, but almost double is nuts.not my 1st time but definitely my last time. Should be a standard % not mark up someone else's menus, then tack on a % your not creating anything, without the restaurant or your driver you would have nothing, delivery's existed before you grub hub. Restaurants should just mark it up a little on there own for delivery, I would definitely pay more for the convenience, the driver and restaurant would make more and be able to control the quality of there own food. Maybe just offer your own app.(restaurant) I did and it was pretty easy to do

9 times out of ten either a item is missing from the order or the order has the wrong item and I have to call up for a refund. Alot of times the order is running very late, and several times they cancel my order and have to refund me then give me a credit on my next order for the inconvenience. Very unreliable company.

OK 2nd time now in 3 months, from two different places in which I'm missing items. The restaurant says the driver took it. No one is helping me other than to credit the item- guess no dinner tonight. These guys are terrible and what's worse, is the customer service call I hung up with is terrible and they wouldn't send out another driver.

App doesn't work & crickets with no replies. My account orders doesn't go through and keep telling me to reset

Get your address wrong 1/10 deliveries so get ready to pay for your order twice. Drivers cant follow instructions. Get refunded 1/3 even if you're missing 2/3 of your order.

Do not use this company! They cut corners to save money and cheat their drivers! I drove 16 miles round trip to pick up an order and the restaurant was closed. I provided the necessary info (picture of store hours from restaurant door) and canceled the order in the driver app. They are supposed to compensate me for my time and mileage, but refused. THERE IS NO EXCUSE FOR THAT! (they have paid me in the past for this exact same situation). F*CK this company! Use UberEats instead! They're better!

I have purchased food delivery with GrubHub on several occasions. Two of the times my food has been an hour late and cold. I do not recommend this service.

Again this new driver drops my food on the driveway and leaves. A business model that reaps.profits without any responsibility is not long for this world.

I canceled my membership got both orders canceled by grubhub, saying another driver took our food. Both drivers were sent by grubhub per the restaurant. We waited an hour for food then got the 2nd cancelation. My husband and i just didnt eat. Was so pissed called grubhub 2xs and was pretty much told oh well we gave you the money back. I deleted the grubhub app and im done. Im going to let all my friends know and im going to doordash going forward. Im done with yall and since i haven't eaten i have plenty of time to do reviews for gruhub.

I would give zero stars if I could. Last week our order was "delayed" and after speaking with one of their terrible customer service reps, they gave us a $10 credit. We just ordered food 2 hours ago and STILL NO FOOD! The driver took two orders at once, delivered one and said ours was delivered instead of the one she actually delivered. Had to re order and we still have no food and no idea where the driver is. Absolutely disgusting.

They won't tell me why, and all I get is meaningless gibberish and random customer service representative mumbling.

I've confirmed with my bank that my credit card is in good standing.

See their letter to me:
Sean F. (Grubhub)

Nov 12,2021, 8:19 AM CST

Hello H**,

We are sorry for the trouble you've experienced placing an order on Grubhub.

Since this transaction did not process it will be reflected on your bank statement as a VOID, and the charge will disappear entirely from your statement within 24 hours.

After careful inspection, we have determined what kept your order from processing and have corrected this error. Please go ahead and order again. We're sending a discount code as an apology in a separate email. It can be applied by clicking on the "Add promo codes" link located below the tip section on the final payment page.

Thank you for taking the time to contact us and sorry again for the inconvenience.

- Sean F.
Grubhub Advanced Transaction Review