GroveReviews 278

Company had 1) Assumed that I make all reoccuring purchases 2) put products into my cart at the tale end of the buying process and I noticed this from day 1. I wanted to think it was a mistake, but it kept happening. 3) There is no true recourse or response. I called about bad shampoo. They claimed that there was a $30 given back in store credit, but this never happened. 4) There is not any customer service. They don't answer phone calls or any emails. 5) I cancelled and they charged me again, yesterday. So I cancelled my card and am disputing the charge.

Taking free items from Grove is like taking free candy from a stranger.
I got some free samples from them in earlier orders but somehow those "free" samples became subscriptions! I never subscribed to any of those free samples. But out of the blue I get a text telling me that my next "auto shipment" will occur in a few days… I never authorized that. This is very bad business practice. Cancelling and never looking back.

They will not send an item or 2, then not refund. Rather, they want you to spend more money on their horrid products by "crediting" your account. I could go on and on, but won't since I've already lived through their BS. But I have to say that this pretend-woke corporation luvs to go on and on about "sustainability" and they use it as an excuse to not ship the items that were not received. If they truly cared about the environment, they would not use 3X the packaging materials that others use. Plus, they'd make decent products so that you didn't have to use 10X as much. ZERO stars is too much. They get -100 stars from me.

This is my second order from Grove and I'm pretty impressed with the products. They're not extremely high and you're helping the environment so that's good. The only problem I have so far, is that I ordered these trash cans on clearance for $25. But they're not trash cans or recycling cans they're more like bins. I'm not going to return them but I won't be ordering anything else for a while.

Sneakily charged my credit card years after I cancelled my service. They didn't ship me anything so I wasn't aware until doing a review of my credit card charges. I called to ask for a refund but they refused. DISHONEST company with DISHONEST practices. Don't give them your credit card!

I'm using bamboo TP now, thanks to Grove.

I've been thrilled with my Grove.co membership from 2020 to present (2023 July).

I love supporting their mission of plastic-free and natural.
All their products are cruelty-free, non-toxic, no animal testing, etc.

They have their own product lines of cleaning and personal care items, as well as my favorite brands, like Dr. Bronner's, Murphy's, Seventh Generation, Method, etc.

It's easy to choose which items are on monthly subscription and which items are just one-time purchase.
I haven't had any bad experiences, I wonder if all the bad reviews are from people who just wanted to get the free gifts for signing up and didn't pay attention or read that it's a subscription service, which was very transparent.
I voluntarily signed up for the annual VIP membership, which unlocks free shipping for much cheaper than Prime.
If I can add a feature request: I miss being able to have some products shipped bi-monthly or quarterly. This former feature was advantageous for Grove as well, when I was buying on recurring subscription, I often accidentally over-purchased and would stash away extras until needed, but now I only keep a small number of essentials on subscription and just wait until I run out of other items to order more.

Their products don't work well. They are diluted and it is impossible to cancel your orders once they start sending them. I am extremely frustrated and dissatisfied with everything about this company. Don't find out the hard way like I did

I intended to order three items from this website I did not understand why they had a dozen items in my cart that they were suggesting was free it was not evident that I was subscribing to a variety of different services and that ultimately they would actually charge me for these items for some reason which I never figured out either. I did after getting the confirmation email go back and unsubscribe me from everything and remove all of my credit card information which I actually did not know they were storing and also I had to actually fill out a form in order to remove it. They put all this stuff in your cart and it's up to you to opt out of it and it really isn't very clear I do a lot of online shopping and this is never happened to me. So they shipped me this list of things and then build me for it as well even though it was listed as free in my cart. I will not do business with this company because this practice is really bad they acted like it should be obvious that I was subscribing but it really was not because I would not subscribe and I am did not understand what was happening in that cart

I placed an order a month ago and an item had opened up and spilled inside the package. They wouldn't re-ship just that one item, so I had to place another order. They sent the wrong item on that second order not once, but twice, and I asked them to reship and make sure the people in the shipping department know about their mistake, but they just issued a credit so I could order it again and hope for the best. Oh, and they tried to sign me up for a subscription yet again, but I caught it and cancelled it. If this third try at getting the product I wanted in the fragrance I specified doesn't work, I'm cancelling my account for good. No one needs this kind of aggravation purchasing cleaning products and such.

The products were very good; but, my reason for 5 stars is solely based on the immediate response I received to an issue I had with automatic shipment. When I signed up for service I didn't realize I opted for auto shipments. When I was surprised by a notice of an upcoming shipment and an automatic charge for products, I reached out to customer service at 9:39 PM on April 20th. Not only did I receive a reply to my issues, my issues were resolved the next day with an apology and a full refund.

Unknowingly charged me $65 monthly for random items they put in my cart...on top of the yearly $20 VIP AND NEVER SENT ME ANYTHING!

Products do what they say they'll do, and superb customer service. We love the emphasis on getting rid of plastic!

I tried to cancel my subscription and no matter how you navigate their website or app, it keeps sending you in circles. It's very vague and I just want it permanently cancelled. It's the worst company I have ever dealt with.

Sounds like Grove has a great mission and I wish them success. I thought it was weird to see their "European Hand towel" with a "made in China" label. I don't use enough product to warrant monthly delivery. I live near Target where I can purchase as needed. I feel the Grove passion so I will give 3 stars. Need more product offerings for me to return. Thank you!

YOU MAY HAVE SOME REASONS YOU WISH TO USE GROVE... SO OK, PRESS AHEAD. BUT UNHAPPY IS ME, TRYING TO CANCEL MY ACCOUNT AFTER TRYING THEM. They make it nearly impossible to find how to cancel out, on their SELF DESIGNED WEBSITE. When you do find it and say to cancel, they do not cancel your membership, the just keep it valid but "asleep". If you want to remove your credit card, you CANNOT unless you enter a new card that is valid. It just feels manipulative and sleezy. I have asked them again, to close/cancel my account out. We will see if they can do that.

I don't believe I have had issues. I have a subscription, but it is never sent unless it is for a certain amount of money. They always send a reminder e-mail, so I can log in and update my cart if I need to. This means that I will only receive a shipment when I need the items. It's been a few months since my last shipment, but today I received a reminder and logged in to update my cart. Next month, I will receive the items I need. It is very convenient. I also love that they have Mrs Meyers products. I can get the special edition soaps like peppermint and daisy!

This is the best glass cleaner I have ever used! I cant wait to try everything I received. The glass bottle is fantastic too!

The biggest turn off and why I stopped buying on their site is that everything you order gets thrown back into your cart for a monthly refill whether you need it or want it or not. So you have to remove these items every single time. You only learn this after they auto bill you for the order.

Next issue is the products are great and a fail depending on which, for example, their spray bottles are a great idea but they don't spray half the time. Spray nozzles have worked perfectly for decades and they an't get that right?

Too many other options to buy from these days so if it isn't easy, why bother? And I don't.

Brand new customer, ordered three times and still have not received a single package. The first order got lost in the mail, so customer service was quick to re-ship it...except there were now mistakes to my shipping address. When I tried to correct it as soon as I noticed, no response from customer service and never received the second order. Finally got in touch with another person of customer service who apologized for the mistake and refunded me full store credit so that I can fix the address and submit my order one last time. It was supposed to arrive today and it hasn't shown up. Concerned, but not surprised. If this next order does not show up, I'm disputing with PayPal to get my money back. I'm more sad than anything- the products look great and the customer service seem like very nice people.

I had turned off my subscriptions, all of them. I placed an order, and they sneakily turned back on subscriptions for me. Then they sent me everything that I had just ordered 2 weeks prior and charged my card again. Very shady business.