Grove

Brand new customer, ordered three times and still have not received a single package. The first order got lost in the mail, so customer service was quick to re-ship it...except there were now mistakes to my shipping address. When I tried to correct it as soon as I noticed, no response from customer service and never received the second order. Finally got in touch with another person of customer service who apologized for the mistake and refunded me full store credit so that I can fix the address and submit my order one last time. It was supposed to arrive today and it hasn't shown up. Concerned, but not surprised. If this next order does not show up, I'm disputing with PayPal to get my money back. I'm more sad than anything- the products look great and the customer service seem like very nice people.

DOes Grove have customer service people? Cant find a phone number anywhere! What is wrong w companies anymore, no one wants to get on the phone to answer questions or resolve issues! Horrible!

The company add products we purchased before on the order form and we have to delete a bunch of items to order what we just need. Not sure if the intention is to be helpful but the pre-deletion order is somewhere like $180 and what we end up ordering is around $70 average. Rather start with an empty cart.

I placed an order a month ago and an item had opened up and spilled inside the package. They wouldn't re-ship just that one item, so I had to place another order. They sent the wrong item on that second order not once, but twice, and I asked them to reship and make sure the people in the shipping department know about their mistake, but they just issued a credit so I could order it again and hope for the best. Oh, and they tried to sign me up for a subscription yet again, but I caught it and cancelled it. If this third try at getting the product I wanted in the fragrance I specified doesn't work, I'm cancelling my account for good. No one needs this kind of aggravation purchasing cleaning products and such.

I was excited about these products and free gifts. Submitted a fairly large first order but noticed that some extras were added. Before checking out, I meticulously went through the lost and deleted items. I checked out and agreed to pay the $72. But then when it got the order email there were random items added that were not free, bringing my total up additional $20.

I called and immediately cancelled my trial membership and order. The scam nature of sneaking other items into my cart after check out didn't sit well with me.

The products are great, the peopple that I have dealt with have always been friendly but their shipping service is TERRIBLE. They ship from a warehouse about 6 hours away from me and now, for the third straight time it has been over 2 weeks since I was notified that the order had shipped and still no product. I am done with this company until they come to their senses regarding shipping. I would not recommend them under any circumstances!

I'll start by saying I like Grove's products. Both the brands they carry, and their own personal brands. They work well, and I haven't been dissatisfied with my products I've purchased. However, $20 a year for the free shipping when there's an order minimum of $30 is not worth it. If I'm paying an annual fee for free shipping, I don't want an order minimum. Not only that but they struggle to keep items in stock, so it's difficult to meet the minimum order price when 3/4 of the items you want aren't in stock.
Then another issue is that they claim your items will come in a few days. They don't. It takes about a week for them to process the order. Then you need to wait for shipping. Many of the brands they carry (excluding their personal brand) are found elsewhere. I can get the same stuff from Target or Amazon in just a few days, with no order minimum.
The idea of being able to shop for natural products from home is a nice idea, but other places do it as well and they do it much better. Save your money.

First of all, they're always advertising "free" gifts. You have to spend a minimum to get these gifts. They are NOT free. Now, they're all about going natural and helping the environment but they're so wasteful with packaging of products and such. I do actually like the paper towels and sponges but everything else is just ok. Mrs. Meyers stuff you can get at Target. The prices with Grove aren't anything special and I see it all as a pretty big waste (though I suppose it is nice for those that don't get out to shop often). Now. Here's the part that has me convinced not to reorder. In order to get me "free gift" I purchased some items to meet that minimum. When purchasing it automatically signs you up to receive monthly shipments. It preloads your cart and keeps your credit card on hand. I'm so glad I checked because I canceled that auto ship THREE times before it actually canceled. Then, I got my shipment (which took forever btw) and was missing an item I paid for. When I sent an email about it, they did send me my item (again, took forever) but then said "we'll add a free gift to your cart to make up for it!" And guess what... That free gift they gave me for messing up my order comes with a 55 minimum. It's just a way to get you to keep spending. That right there says to me that it's all a big joke. Listen, buy from Grove if it's convenient and you like the products. But watch pricing and automatic shipments and make sure you're receiving your items. And don't fall for the "free" stuff. It's not free. Promise.

At first I was very pleased with the service. My packages would show up quickly and all items were in the box. My last 3 shipments have been missing items. My current box was shipped on June 25th and I still have not received it (today is 7/9). If you are ordering a product because you are getting low, don't wait too long because you'll run out before your box shows up. Very disappointing.

I would change the order but they give you 3 days to "review/update" your cart and if anyone is as busy as me... I don't get to non-essential things that quick.

I received an empty bottle and was told I would have to wait until next shipment to be replaced. I then explained that after 4 deliveries I had decided to cancel my subscription, I just wasn't going through the products fast enough. Their response "The credit will be there if your situation changes". The credit should go back on my credit card.

After seeing an ad on facebook, we placed an order for several things, and ordered a little more than planned in order to take advantage of the deal offered, which was to get free products by ordering a certain dollar amount worth of other products. Well when we received the order, one of the products (a powder cleaner) exploded all over the rest of the order. The box of items was a mess. Additionally, a spray bottle of cleaner did not spray...(maybe clogged from the exploded powder?). I immediately called customer service, surely expecting them to make it right, particularly being new enthusiastic customers that thought we found a new company to love. The customer service person said that they could not ship out replacements because the shipment would be too small and not in line with their environmental philosophy. So they offered to give us credit for ONE of the ruined products to put TOWARDS OUR NEXT ORDER and would not do anything about the other ruined product because it was a free item that we got by placing the minimum order. What? First of all, what if I don't want to place another order? I just have to eat the cost of the product I lost? Secondly, the "free" item was because I purchased a certain amount, so I am entitled to get that product as well. Furthermore, my order was a complete mess; all products AND the floor had to be cleaned up. Why should I be out 2 of the items I was supposed to have? This was an unacceptable response and handling of the situation. I understand their ‘green' philosophy but when a mistake happens, do what you need to do to make it right to the customer and make that the priority over your otherwise noble environmental goals. The ruined items should have been replaced, INCLUDING the "free" item since I built my order up in order for my purchase to qualify for the free item. And this is all in addition to the fact that I had to spend some time cleaning up all of the other items (and the floor) from their mishap. I asked the customer service rep if a supervisor could please call me back so I could speak to someone else about a resolution and she said yes but no one ever contacted me. VERY unhappy with the Grove and their lack of customer respect. I will not be a future customer and will share my negative experience with others.

Got my box- the soap dispenser didn't work. When I called they said it would be in next month's box. Also didn't get the dish soap and hand soap for free that I thought I was getting.

Grove used to care about their Customers, but not anymore!
Just don't bother! They screwed up my shipping and then blamed UPS. Then they charged my the same price for a small Mrs Meyers candle as they did the large one, the item description didn't say anything about it being a small, I didn't know until I received it and they won't do anything about it!
Just don't bother

Their toilet tissue was fantastic! Their kleenex was the best I have ever used. I only wish I could have tried Their other products, but they kept pushing the same products on me every month and I didn't want them because I didn't like them for one, two I preferred other products, three there was other products I wanted to try and four, I had no clue it was some kind of a subscription where they send you the same thing every month. I already had what they were trying to send me again. I hadn't even used it. The second month they allowed me to customize my order, the month after that the same, but then they told me I couldn't do it. Then they told me I had to oder what they were sending me. I couldn't choose my order unless it was additional items. Well as far as I was concerned they could, well. Anyway, it's been almost a year and I haven't even heard from these people and then I get a charge on my bill for 21.19 from the GROVE. Nothing in my e-mails from them telling me about this or anything. My advice is stay far, far away from this company.

My first order through them was great. The second not so much. I spent an extra $20 to get a free glass spray bottle, and got an email confirmation with a list of my items. Only to notice the sprayer wasn't listed. In its place was a free metal caddy that hadn't even been listed at any tier of money spent as a potential free item at the time I placed my order.

I emailed customer service detailing what had happened and basically got a "well, that's not what your order shows, enjoy your caddy". I again explained what happened. A different rep responded and said, "A free replacement has now been added to your cart so you can get that in your next shipment." Even though the order it was missing from hadn't shipped yet.

This is of course after I've already stated it was my last order, and (attempted?) to cancel my free trial VIP membership. I went through the process of cancellation, but if I look at my Grove account, it still says it's going to charge me for the VIP membership in July. It won't even let me take my credit card off file unless I replace it with another card. It also seems the sprayer in question is never going to be sent to me unless I get suckered into placing another order.

Anyway. Fingers crossed I'm free of this company, but I have the terrible feeling I'm not out of the woods yet. Guess I'll see what happens in July.

The products are good and the packaging and extras you can purchase are attractive. What I did not like was that the website is very confusing and designed to get you to purchase more products and end up on subscriptions that you have to go back and figure out how to cancel. Extra products were put in my basket, received email notices about "next shipments" and free shipping renewals because you are automatically signed up and have to prevent it. I will not shop here again.

Boxed badly and items were missing. Instead of resending, they say they have to add them to my next order because shipping is bad for the environment. If I would have just ordered these items, you would have shipped them! Seems like a scheme to make sure that I have to order again. Very disappointing customer service.

I started dealing with ePantry in December of 2014. So I was a pretty loyal customer. The folks you dealt with if you had problems were real people and very customer- service oriented. When they switched to Grove and promised that "only the name changed" they started really going downhill. Prices started to climb. One product was renamed as being better but the ingredient list was identical (if I recall it was a facial cream that first helped with fine lines and THEN was relabelled to help with firming - but the ingredients were exact).

The straw that broke the camel's back for me was the review process. I started noticing that *only* my good reviews were being published. Negative reviews were listed as "pending" for months. When I contacted them, it took at least 6 tries to get a solid answer. And now you are dealing with zendesk and not the original (great) owners. When I finally pressed harder, I was told that they "do not submit reviews if they have similar content to other reviews." So they are good with only 5 good reviews instead of 10? I highly doubt that. I then suggested that they were compromising their site by doing this and especially the integrity of the reviews. They didn't seem to care. I was told that one of my reviews was "rejected because of our strict product review guidelines and the reviewer felt as though there was not enough detailed content in the review. We look for rich content that will help customers make the right decision when purchasing products on our site."

I no longer have the faith in their products. Furthermore, I went to sites (e.g. Amazon) to compare reviews and Amazon would have (what I felt was) a truer mix of reviews and not just the glowing ones.

I have cancelled my monthly membership and will not go back. If you know exactly what you want and aren't the kind of person to try new things, then order your 7th Gen dishwasher soap from them. But when they try to lure you to a new product, be afraid. Be very afraid. My bottom line is: go elsewhere.

I love the grove products but the auto ship is terrible. Constantly having to check to make sure they don't send you something that's not correct. I had Myers's scents that I like and some that I do not like. If I specify a scent they don't even honor it. They'll just send you whatever they have. Yeah, you get a free set when you join but that's not really worth the pain of the auto ships. I pay a membership for a reason. That should NOT be a default. Also, don't come back with a generic reply. You should clearly define this on the account. Make people more aware of this!

When I bought the first box and received it I was very happy. Then I realize they somehow snuck automatic payments in and they get more and more every shipment. They make it hard to cancel the subscription that I dont think I was informed I was even signing up for. Can't get ahold of a real person

I trid to check out but neither my email address nor CC# would register. Calling a representative he took me trough a process that I was afraid would give him access to my computer. It has happened before--I was scammed in a similar way. It should be easy enough to register customer information or make an order by phone. This person was asking me to press the "window" symbol and the letter R simultaneously, which led to a tab to enter a code he suggested, which prompted another window to fill in, which got to be too much of a stretch of my trust. It should be no problem to order by phone. Unfortunately he suggested I eat almonds to improve my stupid old lady brain... Sorry, I don't trust the remote computer-assisted process at all.

I have been using Grove for nearly two years; I wanted to use them because of their stated commitment to renewable and natural products. I tried several of the cleaners and so forth and didn't find them particularly effective, but that was okay; my major interest was in the toilet tissue made from bamboo, and I was satisfied with the tissue in its original configuration (which wasn't very thick, but was very absorbent), and I was okay with the price--a little more, of course, but worth it to help protect the environment. Then we went through a period when their tissue wasn't available. It took multiple "chats," emails, and phone calls to finally be told that the paper was being reconfigured and would be available "soon." When "soon" happened, I finally received a shipment, and was very satisfied with the new paper--thicker, somewhat softer, long lasting. Overall, a good product. I didn't receive my next shipment (I joined the VIP program and paid for it so as to avoid the shipment fees for each order) and it, again, took much back-and-forth to find that didn't have enough in my cart to get a shipment--I was 5 cents short of their new minimum--which was not announced to existing customers via email; I think the only way to find out that you don't have enough is to visit your cart, but because I had a standing periodic order, I didn't visit the cart but finally called to find out what was going on. By the time I got to that point, we had entered the Covid-19 phase of life and no one had informed me of the new limits, the new minimum, or the fact that they were out because so many people had suddenly ordered toilet tissue from them--in other words, a longstanding customer with a regular order was not notified and therefore did not receive the expected shipment because other customers were prioritized not just over my order but over NOTIFYING me of any of this. It has been 5 weeks; they finally have tissue in; they have raised their minimum order to $30 now, AND I'm not allowed to order the large pack of paper anymore (which still wouldn't meet their minimum for shipment); I can only order the 8-pack, and even if I order 3 of them (which would be the size of the pack I used to purchase, AND which I'm not allowed to do since there's a limit of one 8-pack, which is all they have), I won't be at their minimum for shipment.

I have been lectured about a commitment to the environment, which apparently the agent didn't think I understood; I have been given run-around after run-around as I tried to get just clear, accurate information; and I am highly dissatisfied with this company's method of doing business, running their website, and dealing with standing customers. I will no longer order from Grove.