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Review of Grove

Grove reviews

4 reviews
San Francisco, California 94123, United States

4 reviews with 2 stars

traceys151
1 review
3 helpful votes
6/1/19

When I bought the first box and received it I was very happy.. then I realize they somehow snuck automatic payments in and they get more and more every shipment. They make it hard to cancel the subscription that I dont think I was informed I was even signing up for.. can't get ahold of a real person

Response from Ryan V., Grove Representative
Hi Tracey,

Thanks so much for sharing your experience. I am sorry to hear about the frustration!

Just to clarify, Grove is a customizable auto-replenishment service. I would be happy to look into this further, and ensure you get a refund for anything you did not intend to order! Please reach out at reviewsupport@grove.co and we can get any loose ends tied up for you!

Best,
Ryan
alb139
1 review
1 helpful vote
3/5/19

Well, I love the products from this company. I will no longer purchase any from their website. I was scheduled to receive a monthly subscription that was not delivered. I communicated with the company and learned I had to update my credit card information. I am still trying to figure out why would I have to update unchanged credit card information? I'll buy their products in-store, but no longer on their website.

suzyk5
22 reviews
19 helpful votes
10/26/18

I started dealing with ePantry in December of 2014. So I was a pretty loyal customer. The folks you dealt with if you had problems were real people and very customer- service oriented. When they switched to Grove and promised that "only the name changed" they started really going downhill. Prices started to climb. One product was renamed as being better but the ingredient list was identical (if I recall it was a facial cream that first helped with fine lines and THEN was relabelled to help with firming - but the ingredients were exact).

The straw that broke the camel's back for me was the review process. I started noticing that *only* my good reviews were being published. Negative reviews were listed as "pending" for months. When I contacted them, it took at least 6 tries to get a solid answer. And now you are dealing with zendesk and not the original (great) owners. When I finally pressed harder, I was told that they "do not submit reviews if they have similar content to other reviews." So they are good with only 5 good reviews instead of 10? I highly doubt that. I then suggested that they were compromising their site by doing this and especially the integrity of the reviews. They didn't seem to care. I was told that one of my reviews was "rejected because of our strict product review guidelines and the reviewer felt as though there was not enough detailed content in the review. We look for rich content that will help customers make the right decision when purchasing products on our site."

I no longer have the faith in their products. Furthermore, I went to sites (e.g. Amazon) to compare reviews and Amazon would have (what I felt was) a truer mix of reviews and not just the glowing ones.

I have cancelled my monthly membership and will not go back. If you know exactly what you want and aren't the kind of person to try new things, then order your 7th Gen dishwasher soap from them. But when they try to lure you to a new product, be afraid. Be very afraid. My bottom line is: go elsewhere.

grovec
1 review
2 helpful votes
1/11/18

Grove.co really carries great products. However, the prices are almost always higher than Amazon or Target. Also, the site often has a lot of strange issues--for the last month, none of the images on the desktop site load. It's quite bizarre.

Customer Questions & Answers

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Grove Collaborative is a legit company. We are a certified B Corporation and can be located in their online directory.

By Grove C., Grove Representative
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Grove can be reached by phone Monday-Friday from 6:00AM-5:00PM PST at 1-844-GROVE75 (1-844-476-8375). We also accept texts and emails 24/7, at 650-667-7418 and community@grove.co.

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