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Groupon

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Washington
1 review
1 helpful vote
Follow Terrie K.
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Beware when you purchase the multiple Duracell batteries deal, most if not all of the AAA batteries were DOA, you'll need to check them all within 14 days to get a refund... who does that? Same with nomorerack, dead. Save your money.

Date of experience: August 21, 2014
California
9 reviews
6 helpful votes
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I bought a Groupon, for 6 sessions but only got 1. Why? Because Neo Aesthetics cancelled my appointment because they can't maintain staffing, couldn't accommodate my schedule, are rude and unprofessional. I left several messages for the owner and no one has bothered to call me back. On top of everything Groupon refuses to refund my money claiming that the Groupon was "redeemed" even though I paid for 6 sessions and only got 1! Now I'm forced to have my credit card company fight it out with Groupon to get my money back. I say, don't waste your money or time, you end up paying more in the long run.

Date of experience: April 9, 2019
Iowa
6 reviews
2 helpful votes
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Good, but could be improved
September 23, 2016

Some of the items promoted aren't entirely top quality and occasionally, advertised locations go out of business. When notified of a problem, Groupon does respond in a timely manner, although they sometimes expect you to resolve the issue with the vendor rather than work on it themselves.

Date of experience: September 23, 2016
New York
1 review
3 helpful votes
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Poor service!
March 29, 2016

Once upon a time Groupon was great! Products were good quality and delivery was quick! NOT anymore! I have been using groupon for 4 years. The quality of the products offered are pictured as top quality, but when products arrive I question if I received the right items. Delivery is a joke! They state shipping in 2 days from date of purchase. I am currently waiting for an item ordered on the 18th, with guaranteed shipping in 2 days. Took 11 days before the item shipped! I have contacted Groupon customer support several times without receiving an answer other than a tracking number, which when checked just states usps had received notice to expect the package.
Shop Amazon.com

Date of experience: March 29, 2016
Arizona
3 reviews
4 helpful votes
Follow Cristina S.
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9.99 shoes from Ideeli
September 28, 2015

I ordered 2 pairs of 9.99 shoes that they said were regular price 69.99. Believe me they are worth less that what I paid. Horrible shoes. Cheap. Will never order from ideal.com again. My first and last purchase. Did not bother returning them. Sent both pairs to goodwill. Unbelievable cheap shoes. I can't give less than 1 star because I would give no stars at all. Do not get sucked into what there regular prices says they are because really those aren't the regular prices. Just a markup to make their 9.99 shoes look good. Terrible shoes. They are the pink and red ones that look like Valentino flat shoes. Do not get. You will be terribly upset with the product.

Date of experience: September 28, 2015
Florida
1 review
5 helpful votes
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They offered a deal on refurbished cell phones with free service from FreedomPop. It's been weeks and the order has not been fulfiled yet. The best answer I can get from their service department is:
"
I'm so sorry for the trouble. Unfortunately, your order has been delayed and we don't currently have any updates on the expected delivery of your product. We are still working with the business to resolve these issues, but at this point we're unable to provide a time frame for the arrival of your shipment.
"
I bought this as a gift for my teenage son. Why do these companies play with other people's money?

Date of experience: October 26, 2014
California
2 reviews
9 helpful votes
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Mixed bag
May 14, 2016

Groupon can be great for finding a new hair stylist or other service provider, but when you have difficulties with a service provider, Groupon is a pain in the arse. The following has happened more than once, so that now I am "gun shy" about "pulling the trigger" at Groupon. When you call a service provider several times and don't get a response, Groupon will then steal much more of your valuable time (not to mention your patience). They will pull stunts like give you a credit in "Groupon bucks" -- until you finally just complain to your credit card company. The time you waste is not worth it IMO. I bristle just thinking about dealing with their 3rd world moronic "customer service" reps.

Date of experience: May 14, 2016
Thailand
1 review
0 helpful votes
Follow Jason M.
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I attempted to use my groupon bucks before the expiration date but the system inexplicably rejected my purchases repeatedly... customer service couldnt help and service escalation took days to try to resolve the problem. I asked for a guarantee that my Groupon bucks not expire while resolving the problem - best they could give was well try. Groupon bucks were not only eliminated from my account but they were taken before the expiration date. This company is unreliable and dishonest.

Date of experience: July 20, 2018
Illinois
1 review
0 helpful votes
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Badly made shoes
May 29, 2016

Ordered mystery buy one get one free glitter slip ons very cheaply made and sized I am a true 10 ordered 11 to be on safe side could not get foot in shoe and bottom of shoe came off need better quality control your name is on this product for the most part items I've ordered have been ok but this one was definitely a zonk!

Date of experience: May 29, 2016
New Jersey
1 review
16 helpful votes
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Like other people on here I miss ideeli.com! I have saved lots of money but I did ALL of my shopping on idelli. The beautiful shoes and dresses oh my. Now as summer approaches I have no where to buy one of a kind, individual style items! Everything in malls and specialty stores are generic and cookie cutter. This by far was a poor decision. At least for me and obviously others

Date of experience: May 26, 2016
Ohio
2 reviews
6 helpful votes
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These 3 guys and their older manager dance to all types of music change costumes no stripping located on Pine St downtown Dayton Oregon District. Old building freezing on the inside pretty run down. Drinks are high priced I ordered wine and was served a half of a glass at a time 4 oz glass with 2ozs of wine for $5.00 a glass. The dancers seem to be bisexual and 1 of them have very bad acne. Don't buy 50 shades of men and Groupon doesn't and won't refund the money for the voucher.

Date of experience: January 2, 2018
Alaska
1 review
1 helpful vote
Follow Sonya S.
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I have ordered from Ideeli numerous times, and after reading the complaints here cannot imagine that we are talking about the same website. This site has been a pleasure to order from: Ordering is easy, I find many things I like (at good prices), and they are very clear about whether something can or can not be returned (and all relevant policies) at the point of sale. The *one* time I had to return something beyond their 14-day limit, I believe I'd recleived the package while we were out of state on vacation for two weeks. I explained the situation, and that I did not like the purchase, and got a response authorizing a return. I was pleasantly surprised that they made this exception when they clearly did not have to. Also, I enjoy getting the free VIP shipping that they reward frequent buyers with. Having to accept credit on returns is no problem, as I know I will be buying from them again and again.

Date of experience: February 5, 2013
DeeDee L. Groupon Rep
over a year old

Hi Sonya,

Thanks for taking the time to share your feedback on SiteJabber. We're thrilled that you enjoyed your experience with our site. We appreciate your kind words! If you ever have any questions or concerns, or if there is anything I can assist you with, please do not hesitate to reach out to me.

Best,

Jason Faria
Director, Customer Service

Canada
1 review
1 helpful vote
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I've read some pretty awful reviews of Groupon, but my own experiences have always been really good. All vouchers I've bought have been from good companies and my partner and I have taken some pretty awesome trips for hardly any money (like a private executive chalet on an oceanfront resort, with fully equipped kitchen, fireplace, jacuzzi, hot tub, private deck, etc. for just over $60 a night). We've done a range of great activities thanks to Groupon, and any problems I've ever had have been solved by the customer service agents promptly, professionally, and respectfully. I've also been given unexpected refunds for experiences that have been less than good; I just wanted to let them know not to book with that company again and they went ahead and refunded my money. I don't dispute that people may have had bad experiences with Groupon, but I will say I'm definitely not one of them.

Date of experience: March 11, 2013
New Jersey
1 review
1 helpful vote
Follow K B.
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Recently this company has been horrible to deal with. I have had two returns not credited to my account. Both times I had to call to initiate a return payment and told that "human error happens sometimes." I have had orders cancelled even though the item is still listed for sale on their website as well. It is almost impossible to speak to someone... everything is done through email... which is usually dealing with someone who is snippy in their replies. I won't be ordering from them again!

Date of experience: October 6, 2013
DeeDee L. Groupon Rep
over a year old

Hi K,

Thank so much for providing your feedback to us through SiteJabber. I'm so sorry to hear that you had some problems with your returns and orders. If you email us or visit our Live Chat one of the customer service agents will always be happy to check in with our returns team to find out why you weren't refunded and issue you refund if there was a delay or error in our fulfillment center. From time to time returns can be delayed if there is a higher than normal volume.

The reasons an order or item can be canceled, even though you may see the same item for sale at a later date, is because of an inventory issue with what was received from the manufacturer. Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. Sometimes the manufacturer's don't provide the promised amount or they send items that are found to be damaged. You should always be placed on the wait list for this item so that if it does become available from that sale you'll be given a change to order it again. If you ever see anything in a new sale that you had previously ordered it's possible that the vendor offered us more of that item or it could be placed into the sale as an error and I'd ask you to reach out to customer service so we can find out why this item was in a sale and you weren't notified through the wait list.

If you have any issues that are unresolved at this time please feel free to send me a private message with the information and I'll be happy to help you resolve anything still outstanding. We value you as a member and thank you for shopping with us.

Best,
Jason Faria
Director, Customer Service

Tennessee
1 review
2 helpful votes
Follow r l.
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Purchased Delray Easy Care 6 Piece Cotton Sheet Set that was a good deal except for the fact that they only lasted a month! Customer service kept telling me about their 14 day return policy. How well a company stands by the products they sell tells you a lot about that company. Now I know and will not buy from them again!

Date of experience: December 30, 2014
GB
1 review
2 helpful votes
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I wont waste my breath anymore than I had to today, on facebook and twitter. Groupon have officially gone down in my books. I waited two weeks and had not received as much as a dispatch email for a wine order from The Vineyard Club. I emailed the merchant and Groupon, no response for a few days until being told that my query was going to be passed to management and to wait another two weeks to get a reply, not event to receive confirmation that its on its way. I asked for a refund, and low and behold. No reply. They have robbed me of £33. Even after all of this, no reply. Avoid.

Date of experience: March 30, 2016
GB
2 reviews
6 helpful votes
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Groupon are fab
March 22, 2016

I buy of Groupon practically every day. I usually buy local deals like dining out in restaurants, bedding and gadgets. Any supplier who doesn't honour a purchase for whatever reason is refunded within a few days, after I contact Groupon via email. They have a very good customer services department, otherwise they wouldn't be in business for too long. Carol McFadden, Belfast

Date of experience: March 21, 2016
GB
1 review
1 helpful vote
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Placed order for mixed traditional meats at £29.00 at last minute they confirmed delivery and when I looked at the order they had changed it to chicken box, instead of pork, steak, chicken and mince beef they were sending me chicken breasts chicken thighs and wings.
No comparison and you can't speak to them by phone to discuss the order.
Don't buy from this company

Date of experience: May 11, 2015
Washington
5 reviews
13 helpful votes
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I've used them for a few different things, from Buffalo Wild Wings to custom calendars, and overall, they are really good. The selection isn't always as varied as I'd like, but they do have tons of cool local and online things for you to do, which is always nice, and the price is usually a lot better than you can get directly from the source.

Date of experience: October 3, 2015
Washington
1 review
0 helpful votes
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Truly dreadful experience. 2 weeks and still waiting for my order. Costumer service didn't bother to inform me about the issue, not when I contacted them they responded in a hazy manner kindly informing me that the problem lies on the vendor's side and there is nothing that they can do about it. Waste of time and money.

Date of experience: July 20, 2014

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
677
value
621
shipping
455
returns
527
quality
532
This company does not typically respond to reviews
+281