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Groupon

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GB
1 review
2 helpful votes
Follow M L.
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I had a dreadful experience with Groupon in England. If you do not receive your product from the partner company, they take no responsibility whatsoever. Hence, they are in a win, win situation, whereby they just blame the partner. Don't buy, you can ruin special occasions, as did I. Printerpix, their partner, sucks.

Date of experience: January 7, 2012
California
2 reviews
8 helpful votes
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The sweetest deals
December 14, 2015

I bought a chiropractic visit and massage for 40 dollars. The I found half off horseback riding! Purchased! Not only do I find sweet deals, but groupon also gives me ideas and fun things to do that I wouldn't have thought about. A+ in my book.

Date of experience: December 13, 2015
Australia
1 review
1 helpful vote
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Missing product
December 22, 2016

I ordered a christmas present for my 10 year old daughter in oct it is now 23 dec and it still has not arrived after promised 3 week delivery. I have tried to get answers from groupon and was told they dont know where the product is or when it will be delivered l have to wait 7 to 10 dsys for a written response. Disgusted. Will never recommend this site or use it again. Stay away.

Date of experience: December 22, 2016
Illinois
1 review
1 helpful vote
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Groupon is a major rip off. They offer a product then fail to deliver. Yes they refund your money, but that doesn't help with items that you planned to use as Christmas presents. I will NEVER use them again and I encourage everyone to be cautious if they elect to use their services.

Date of experience: January 5, 2014
Nevada
2 reviews
18 helpful votes
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The best for all deals!
January 17, 2016

Groupon offers the best deals on local restaurants and events, online deals and gadgets from other sites. I find myself checking groupon every few days for deals. So far I've purchased gift cards (at reduced rates), kitchen appliances, bedding and local culinary treats. OH and a booze cruise! Groupon is definitely the best.

Date of experience: January 17, 2016
California
1 review
0 helpful votes
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A seemingly convenient exaggeration of saving lures buys into convincing themselves they are saving more than they are. Expiration scams are rampant and groupon does not give refunds. Groupon is the shifty manager of a restaurant that offers you coupons on future visits after the chef wipes his butt with the toast on your $400 chicken sandwich. Customer service is outsourced to save them money where 3rd party call centers cannot refund your money.

Date of experience: July 16, 2015
Texas
1 review
18 helpful votes
Follow Tricia K.
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Groupon has ruined the ideeli site. The app is not working at all. Where are the flash sales? I see nothing but one off offers. The site was one of my favorite had great shopping daily. Please bring back the substance that ideeli had before otherwise I am no longer purchasing from site.

Date of experience: January 19, 2016
New York
1 review
0 helpful votes
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I recently purchased a pair of boots which totaled $39... I didn't care for them and returned them only to find out they deducted shipping charges both ways reducing my refund by almost $20. I will not purchase from them again...

Date of experience: January 19, 2015
DeeDee L. Groupon Rep
over a year old

Hi Cheryl,

Thanks for reaching out here on SiteJabber. When you return items to us, the original shipping fee isn't refunded. The $9.95 shipping charge provides you with 30 days of free shipping for orders placed after the initial order. That fee isn't charged to any orders with that 30 day period which is why it's not refunded when a return is created. We offer 2 return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. You can view our full return policy here: https://support.ideel.com/app/answers/detail/a_id/72

I'm very sorry if our return policy didn't meet your needs and I'm happy to check to see if we can refund you for the $8.95 return shipping fee as a special returns courtesy since you weren't aware of this policy. Please send me a message with your order number and I'll be happy to check into this and get back to you.

Best,
Jason Faria
Director, Ideel Customer Service

Texas
1 review
2 helpful votes
Follow Stella P.
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Goupon Chiropractor gave me an adjustment by crushing my upper back and a judo chop to the back of neck when I complained. I have been in pain for 19 days, spent hundreds in Medical bills and prescriptions. Groupon doesn't care

Date of experience: May 6, 2017
New York
1 review
2 helpful votes
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I placed an order using a promotional discount. Oddly, the order was cancelled due to "fraud". This company took my credit card info, is jamming my inbox with emails, and cancelled my order for no reason other than the item would've been too cheap for them to ship. I think they are "fraud"...

Date of experience: February 28, 2014
DeeDee L. Groupon Rep
over a year old

Hi y,

Thanks for providing your feedback here on SiteJabber. I'm sorry that your account was flagged by our loss prevention department. They were canceling some account since duplicate orders and accounts were made by the same people and if your order was canceled mistakenly I'll be happy to check into it and have it reinstated. We do ship out items for very low amounts all the time so that was not the issue with canceling your order and I'm sorry for that misconception.

If you can please send me a message with your order number I'll find out why the order was canceled and let you know why this order was flagged. I look forward to hearing back from you and helping to resolve this issue.

Best,
Jason Faria
Director, Customer Service

Ohio
2 reviews
3 helpful votes
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Love Groupon!
March 9, 2016

Groupon is the reason I spend too much money. I think I have an addiction and need a twelve step program. Lol! Have bought tons of things from the site, things to do around town and products that get shipped to my door, I have not had a single bad experience with them.

Date of experience: March 9, 2016
Australia
1 review
1 helpful vote
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My partner acquired covid and was unable to use the cruise voucher. So the merchant asked that a member from groupon contacts them to process the refund which they refused to do multiple times. Their terms and conditions of the sale is very unethical and their customer service is extremely poor with very delayed replies, e.g we've been going back and forth over messages for several weeks because they don't have a phone service. I never write review but I highly recommend you NEVER EVER use them.

Date of experience: December 16, 2022
Massachusetts
1 review
2 helpful votes
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Bought a &26 in value Groupon for Fanfango, but only got $23 and change toward purchase. What followed:

In the last 10 days of communicating back and forth, with no less than SIX different customer service agents, I am no closer to an answer. Each of those six communications was ineffective and essentially empty, with agents asking for information that was irrelevant to the issue (my telephone number, my shipping address). In fact, the agents merely repeated the language listed in the groupon offer! And after all this time, no information whatsoever regarding Fandango's rip off of a small but still meaningful amount of money from me.

Date of experience: March 30, 2016
Maryland
1 review
1 helpful vote
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Since Group On customer service has been outsourced to India, their customer service is terrible. I bought a salon service for $69.00 and have called the salon and left voice mail messages, emailed them with no response since february. I even drove to the salon only to find they had moved and their website was taken down. I was told by Group On that there was nothing they could do after contacting them 3 times.

Date of experience: June 26, 2017
California
1 review
0 helpful votes
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Spent over 1 hour on the phone with Harry & David after I couldn't get their site to accept the voucher code. Neither could either of the 2 different customer support people who "helped" me. Don't know which company is the problem because I cancelled the purchase from Groupon. Now waiting for Groupon to refund the $ to my cc. What a giant waste of time over $14.99.

Date of experience: November 19, 2018
Nebraska
1 review
1 helpful vote
Follow Amber R.
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I was sold two vouchers to businesses that were closed and not refunded. My husbands account was hacked into on their site. Customer survice is absolutely rude and even the businesses visit through them say they are awful to work with.

Date of experience: May 16, 2016
New York
1 review
0 helpful votes
Follow Laurie H.
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Basically what I learned is that if a hair styist needs to list on Groupon, there's something wrong.
Lower prices are the hook but the service you get in return ends in going to someone else anyway.
It's a temporary fix, not a repeat good experience.

Date of experience: October 19, 2015
Florida
3 reviews
1 helpful vote
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Best deals ever
December 19, 2017

I did the majority of my shopping with them. I really enjoyed myself without the crowds. I will give one input. This is across the board. Companies attempt to save money with the automated services. BIG ERROR! HUMAN contact is a must! Computers brain capacity is INPUT! HUMAN Input. But they have no feelings. HUMANs get frustrated and get turned off. PLEASE! Get away from this practice!

Date of experience: December 18, 2017
New York
1 review
1 helpful vote
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My account was hacked. I saw the fraudulent charge immediately. I couldn't get into my account as they changed the password. Went on their site and tried to chat. Was disconnected FOUR times after spending hours each time explaining. Finally sent an email and received an automated response. I am still trying to get my money back months later. The chat service is useless. After providing all the documents they request they disconnect and you have to start over. Same goes for email. Without any live phone support I will NEVER use this service again. BEWARE!

Date of experience: February 13, 2023
Canada
10 reviews
59 helpful votes
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Great deals
November 2, 2015

I bought two coupons so far, that offered a great deal on massages and facials. Pretty much half off. I would recommend that you look into the business before you buy the groupon coupon, see the schedule, services and reviews. Also read the fine print before you pay - what days the coupon works, the expiration date and such. You only have 3 days to get a refund.

Date of experience: November 1, 2015

Overview

Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.

service
677
value
621
shipping
455
returns
527
quality
532
This company does not typically respond to reviews
+281