GrouponReviews 5,287

These guys were so good in the beginning, but they've apparently gotten too big and don't care about customer service. Get this: On April 23rd I purchased a set of three tank tops that sounded really good. I started contacting Group on May 5th to let them know I hadn't received them yet. "OH MY!" said Groupon! "Here's $5 because you're not happy, but you'll get it any day now!" So I contacted them again on May 18th and they said, "Lucky you! Your order has shipped!" So when I hadn't received them a week later, I called their 1-800 number and was told, "Gee! We're SO sorry! If you don't get them by this Friday, give us a call and we'll refund your money!" Today is Friday. I called them again this morning, and the guy I talked to said he'd let me talk to his supervisor but he was away from his desk. He never called me so I called them again, talked to a worthless person named Chrisa who said (get this), there's no supervisor, there's no phone number at Groupon Headquarters, and I'm just plain out of luck. They won't refund my money because SUPPOSEDLY the items are "on their way", and she even said if they gave me a refund and the order showed up AND I DIDN'T RETURN IT they'd be out two times their investment. I have ordered probably 30 different items from Groupon, but no more. They have proven to me that they cannot be believed and that they are NOT there to protect the consumer. It's a money thing. I will never, ever order another certificate or item from Groupon.

I've received four emails from ideeli that four orders have been returned by the post office as undeliverable. Makes no sense! I get packages from them and other websites at the address I provide without a problem. Now they say they won't re-ship them to me unless I provide another address. Can't use home: not secure place to leave boxes. Can't get a person to talk to me or call me back. Sigh -- Rue La La and Gilt have better customer service.

Every thing is good unless you ordered any thing. I specially had bad experience from Groupon Goods. You will receive confirmation of product and done, now every thing is on mercy of Groupon. You are lucky if you receive product with in a month. Tracking number provided in shipping mail is generally not working. Product are not exactly same that ordered. In my case, I received totally different product.
More important, return policy: Fine print says every thing is simple. Groupon missed out finer prints like:
1. You need to justify why are you returning product?
2. There is no replacement available after deal closure.
3. Pay shipping charge from your pocket.
4. Wait for another 2-3 weeks (My refund is still missing) to get refund.
5. I think, It will not be cash/card refund but Groupon money, so you need to be a part of this game again:)

Enjoy ;)

The products are ok, once you finally get them. However, they do a weird thing with their shipping in that it starts with UPS, but instead of UPS just delivering it to you, UPS delivers it to your local US Post Office, who then will deliver it (if you're lucky, unlike me this time) the next day. I'm not sure why they need that extra step in there or why they can't allow us to choose the delivery, but it is annoying when it breaks down. I am currently waiting for a delivery that was supposed to be delivered by USPS on Saturday. I waited ALL day for the delivery and it never came. I looked at the USPS track and confirm site later that night and it said that they made a delivery attempt AND left a notice! WHAT!?!?!?! I was at home then and they didn't come! They didn't leave any delivery notice either. So I then tried to find where the package is today and was told it was at a local office waiting for me to pick up. I go there and they said they don't have it and it was "still on the truck", but they couldn't say whether that meant they would try to deliver it again today. So I contact Ideeli to complain and the CS person acted like it didn't really matter that I'd wasted my entire day Saturday and all morning today dealing with this!

Ideeli, you need better customer service who at least act like they care when you've wasted so much time dealing with these problems. I will likely never buy from there again now.

I have been using Groupon for over a year now and typically have been very happy with each purchase. Recently Groupon advertised a "Power Bundle for iPhone and iPod" for $15, plus $3 for shipping. I figured for $18, having another set to charge my devices would be great. I made the purchase and about 3 weeks later I received my item. I was shocked at the quality of the item when I opened the box. These items were flimsy, light weight and overall very cheap. I attached the plug to the dock to see if it would even work and was surprised to see it happen, but then I unplugged the device to have the plug break into two leaving part of the plug in the dock and the other part in my hand with wires everywhere. What a disappointment. I emailed Groupon and was told I could return the item, however, I would have to pay for the return shipping. Why am I responsible to pay shipping both ways for such a crappy product? Shame on you Groupon for not taking pride in the quality of the products you sell.

OH MY GOODNESS!
ONE SENTENSE TO EXPRESE THIS SITE: CLASS AND INTEGRITY IN THEIR PRODUCTS MEETS PERFECTION!

I just signed up to be a member at ideeli.com. So far, I have received 3 shoes!
I extremely love the shoes and the great quality! The shoes feel like a million bucks! I got all the shoes at a discounted rate e. G $29, $39. Talk about quality!
I could put on these shoes and stand at multiple places for 18 hours without feeling the slightest hint of pain on my pinky toes!

The only thing I'm not very much impressed with is their clothes. For some reason they are coming a little to big even after checking out their size chart.

After trying a couple of mediocre sites such as shoedazzle.com, I do not have any complaints about this nice site.

They have honestly made me visit the site once every 2 weeks because of the irresistably great items they have. I always find myself want to spend my money every time! Shoes are my weakness and they have literally killed me!

I LOVE IDEELI.COM

Groupon only works when everything goes right and the business company or person selling the vouchers are honest, which is obviously not always the case! In fact, Groupon offers a perfect avenue for bogus offers, since customers pay upfront. And just try to get your money back! Near on impossible, considering they strike you off their system and your emails requesting the refund bounce back. Totally flawed and predatory business model! No customer protection whatsoever. I regret being so naïve as to believe that I was getting good deals. Never mind paying upfront and getting a below standard service for your money (which also happened to me), but the worst is to never get the service and realised that it would have been much cheaper, convenient and hassle free to pay full price for it.

Beware of the 'subject to availability clause'. If they get booked out, and its past the 1 week period where you get your refund, they can only issue a partial refund. If you try calling, there are extremely long wait times and you need to email them early if you didn't book until later in the valid period. Technically you should be able to book at any time during the period in which it is valid... there were no warnings to tell you to book early in case you missed out. And you've paid and given 'consideration' under contract law so why should consumers still be subject to 'booking early'? I thought a place was guaranteed.

I really could not be more frustrated. I used to have my ideeli purchases shipped to my job, but I recently took another job, so before I placed my last order I updated my shipping address, made my HOME my primary shipping address, and deleted all others. Imagine my surprise when I tracked my package and it is being shipped to the old address! I did a live chat immediately, and the girl was very nice but gave me two choices. Either drive two hours round trip and pick it up myself, or wait a month for the package to be returned to them and reship per. And if anyone has ever shopped ideeli before, when THEY say one month, it must really mean three. I have been emailing back and forth with the customer service "team", only to have them repeatedly infer that this was my error. I am so frustrated! I love the deals I can get on ideeli, but for flat rate $10 shipping from every customer, you would think that they could figure this out. If this is not resolved by the end of the day I WILL be filing a complaint with the BBB and contesting the charge with my credit card company.

Groupon seems to have great deals but that's if you're lucky. If you're unlucky and get a crappy deal, don't go asking for a refund because you won't get it. Once your money goes to Groupon they will not give it back or even compensate you with Groupon bucks to get something else. I wasted $100 for a deal that I have yet to be able to redeem. I told the customer service about it and they told me there was nothing they could do to help and told me to give them away as gifts.

All and all, Groupon has poor customer service and not so great deals. I rather try my luck with Living Social in the futute.

Ideeli was the first of the online TJ Maxx/Marshalls/etc sites that I ever used. It has certainly contributed a fair amount to my wardrobe.
Shipping:
I generally find the shipping from Ideeli to be, well, ideal. The other sites HauteLook, JackThreads, Fab, etc all seem to have made me wait longer than Ideeli ever has before shipping out my item(s). They also only make you pay once a day for shipping, which is genius for a site that promotes such impulse purchases as this genre does.
Checkout Process:
As a website designer that has worked on User Experience, Ideeli blew me away. There whole checkout process is meticulously geared at getting you to confirm your purchase without really thinking twice. Because of this, be careful with this website if you don't have the purchasing liberty granted by large amounts of disposable income.
Variety:
They tend towards the higher end items but for pretty deep discounts. They upgraded me to the advanced member section free for 3 months so I could get in on sales before they sold out. That was a bit of a waste. I didn't find that I had any more spectacular options for savings. This may very well be different if I wasn't a male. The site obviously has far more options for females. Blast! But welcome to the plight of the fashionable, straight male.
Overall, I like Ideeli and check it regularly. They have solid customer support and I have yet to be 'screwed over' by them. However, I have found myself ordering from Jack Threads more of late; mainly because they carry more casual summer wear options for young men.

I am disappointed with this site and company.

I placed my first order on ideeli for some accessories i'd been coveting on the designer's site (so i was happy to see it on sale), however after the order went through on the site, i never received an order confirmation email. I figured it might take a few minutes, so i checked again a couple hours later, still no email. Then i tried logging into the ideeli site, only to find that my email and password kept coming up as invalid, and i was certain i had typed in the correct info. I even tried using the password assistance, but it did not recognize my email address. I kept checking my email to make sure it was the same one where i received the ideeli deal alerts.

I finally contacted their live chat help, which didn't really help me at all because they said they had to escalate my issue to another department, who was going to contact me in 1-2 business days. Furthermore, they told me that they could only see that the order was cancelled, which i had no notification for. After reading some of these reviews, i realized that they had most likely locked (or deleted) my account on fraud suspicion. I then checked my credit card account, and it showed two charges for about $1 each. Interesting. The customer service rep could not explain why i was charged, nor could they tell me what it was for. However, i received no email or phone call or any indication prior to this that anyone was trying to get in touch with me about my order, like another reviewer had mentioned.

What makes it even more odd is that after chatting with the support representative, i received an order notification email saying "thank you for my order" and that it was "being processed," but which was basically blank, did not list any of my items, and the total amount being $0.

I'll be calling my credit card company tonight to try and do some damage control before a fraud alert is put on my card, because now i'm paranoid that every order i place online from now on will be branded as fraudulent. Thanks, ideeli.

Unfortunately, the sale will be over before the other department will get back to me so i know that i will no longer be able to purchase the items. Such a shame, because this is one of my favorite designers, and was excited to be getting what i thought was a great deal. It puts a black mark on both the designer and ideeli.

IDEELI HAS UNDERGONE AN INCREDIBLE GROWTH SPURT SINCE I FIRST STARTED BUYING FROM THEM. THERE WAS A BIT OF A 'ROCKY' PERIOD BUT NOW THEY SEEM TO BE CONSISTENT. THEY HAVE THE DEALS, THEY ALSO HAVE SOME OF THE ULTRA LUXE LABLES. THEY ALSO BRING IN A GREAT DEAL OF FRENDH PRODUCT. THEIR REAL CLAIM TO FAME IS 'THE RED' SALE'. THESE BABIES ARE KNOCK DOWN DRAG OUT AFFAIRS AND THE FASTED COMPUTER WILL WIN. THEY ALSO OFFER THE BEST SIZING INFO I'VE FOUND. RATHER THAN USING ONE STANDARD MODEL FOR EVERYTHING, THEY USE THE INFO FROM THE INDIVIDUAL LABEL. INVALUABLE, AS WE ALL KNOW SIZES ARE ALL OVER THE MAP. ANOTHER GREAT FEATURE IS ALL DAY SHOPPING FOR ONE SHIPPING PRICE ($9.95) THEIR ONLY DRAWBACK THAT I CAN SEE IS HOW LONG SHIPPING TAKES. THEY HAVE ADOPTED A UPS WITH A USPS FINISH WHICH HAS TAKEN ONE OF THE LONGER SHIPPING TIMES AND MADE IT EVEN LONGER!