Dorathy A.

IDEELI HAS UNDERGONE AN INCREDIBLE GROWTH SPURT SINCE I FIRST STARTED BUYING FROM THEM. THERE WAS A BIT OF A 'ROCKY' PERIOD BUT NOW THEY SEEM TO BE CONSISTENT. THEY HAVE THE DEALS, THEY ALSO HAVE SOME OF THE ULTRA LUXE LABLES. THEY ALSO BRING IN A GREAT DEAL OF FRENDH PRODUCT. THEIR REAL CLAIM TO FAME IS 'THE RED' SALE'. THESE BABIES ARE KNOCK DOWN DRAG OUT AFFAIRS AND THE FASTED COMPUTER WILL WIN. THEY ALSO OFFER THE BEST SIZING INFO I'VE FOUND. RATHER THAN USING ONE STANDARD MODEL FOR EVERYTHING, THEY USE THE INFO FROM THE INDIVIDUAL LABEL. INVALUABLE, AS WE ALL KNOW SIZES ARE ALL OVER THE MAP. ANOTHER GREAT FEATURE IS ALL DAY SHOPPING FOR ONE SHIPPING PRICE ($9.95) THEIR ONLY DRAWBACK THAT I CAN SEE IS HOW LONG SHIPPING TAKES. THEY HAVE ADOPTED A UPS WITH A USPS FINISH WHICH HAS TAKEN ONE OF THE LONGER SHIPPING TIMES AND MADE IT EVEN LONGER!

I HAVE JUST DISCOVERED YOUR SITE HOWEVER, I BUY A TREMENDOUS AMOUNT OF ITEMS ONLINE AND HAVE BECOME QUITE INFORMED ON THE INNER WORKINGS OF MANY HIGH END CLOTHING DISCOUNTERS. HAUTELOOK IS ONE OF MY FAVES. HAVING READ DISPARAGING REMARKS HERE ABOUT HL'S CUSTOMER SERVICE; I MUST POLITELY DISAGREE. DID YOU KNOW THEY WERE OWNED BY NORDSTROM. AND MOST EVERYONE KNOWS THAT WAS THE STORE THAT MADE THEIR REP ON 'CUSTOMER SERVICE'. THEY WERE THE FIRST TO ACCEPT RETURNS (NO QUESTIONS ASKED) WE'RE TALKING 50+ YEARS AGO! THEY ALSO, LIKE GILT, OFFER YOU A CHOICE WHEN IT COMES TO RETURNING ITEMS. THEY ALSO HAVE SOME KILLER DEALS ON SOME MORE OBSCURE LABELS SUCH AS MUUBAA (INCREDIBLE HAND OVERDYED LEATHER JACKETS ETC.) SO, DO GIVE THEM ANOTHER CHANCE AND, IF YOU END UP WITH CUSTOMER SERVICE; 99% OF THE TIME, YOU'LL BE SERVED WELL!

I HAVE BEEN BUYING FROM GILT SINCE THE BEGINNING. I CONSIDER THEM TO BE THE CREME DE LS CREME OF THE ONLINE DESIGNER DISCOUNTERS.
I'M WRITING THIS TO CORRECT SOME ERRONEOUS INFORMATION ON YOUR SITE CONCERNING RETURNS. GILT BEGAN ACCEPTING REFUNDS (TO ORIGINAL FORM OF PAYMENT) ALMOST 2 YEARS AGO. THEY ALSO, AROUND THE SAME TIME, LOWERED THEIR SHIPPING TO ABOUT THE LOWEST OF THE MAJORS: $5.95. WHEN RETURNING YOU HAVE YOUR CHOICE; RETURN FOR STORE CREDIT AND RETURN SHIPPING IS FREE OR A REFUND WILL COST YOU $7.95 RETURN SHIPPING. CONSIDERING THAT THEIR ORIGINAL SHIPPING WAS $9.95 AND YOU COULD ONLY RETURN FOR STORE CREDIT, MOST WOULD AGREE THAT THEY'VE MADE SOME NICE IMPROVEMENTS. I AND I'M SURE GILT WOULD GREATLY APPRECIATE YOUR SITE UPDATING YOUR INFO CONCERNING GILT'S RETURN/REFUND POLICIES. THANKS