GrouponReviews 5,287

I received an item ordered, however the size was too small and I wanted to speak with someone and see if an exchange for a larger size was an option. I first tried their live chat on the website, however it does not connect. I then tried their customer service phone number, however there was never a representative available to speak with me. I left several messages and no one ever got back to me. Because of the non existent customer service I probably will not shop from ideeli again. It's unfortunate.

My realtor referred me to this site to get a great deal from a local painter. I completed the application and paid the $210.00.

Then I tried to call the vendor but the telephone number was "not in use". The vendor never contacted me. I had to make mulitple complaints to Groupon to get my money back. Here is the rep's consdescending last e-mail:

Hi Eric,

Thank you for providing me with this additional information. I'm able to go ahead and make a one-time exception in this case. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement. In the future, please keep in mind that we are only able to issue refunds if there is an unresolvable problem with the Groupon, or if you feel that the experience using your Groupon has let you down.

Please be aware that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, we are glad to help so don't hesitate to contact us.

I truly appreciate your patience in this matter. If you have any further questions, please let me know.

Regards,

Mallory N
Groupon Customer Support

Okay, well my experience is a little different. I have used Groupon about a dozen times, mostly for restaurant deals. I have been satisfied every time, and I did not hear any gripes or experience any "upselling" from the restaurants. I did have a problem once with a one-night hotel stay I bought - basically the hotel had no availability for the Groupon deal for any night I tried to reserve - so I finally called Groupon. They were very helpful - they gave me a refund, though only in Groupon bucks. I didn't mind that, since a bit of time had passed since I bought the deal and since I do buy regularly from Groupon. I have had occasion to call Groupon a couple of times, and they have always been prompt, courteous and helpful. Now as for Living Social, that is a total nightmare - stay away!

This was once a site were you could actually get a good deal. However, it is now nothing more than a waste of time and money. Unfortunately, the last 3 groupons I purchased were absolutely horrible! I purchased 3 oil changes at Midas in Kent, WA and on my first visit the mechanic stripped out my oil pan argued with me that it was already like that. I was livid because my oil change ended up costing me $300! At that point I didn't blame Groupon. I thought it was an isolated incident. Then, I purchase two pedIcures and manicures at Mynt Salon in Kent, WA. I can't say which was worst, how unprofessional the technicians were, the unsanitary shop or the manicure and pedicure. I will say that it was by far my worst salon visit ever. It was so horrible, i will not be wasting my time to go for the second Groupon I purchased. Last, and I do mean last. I recently purchased a Groupon for my husband and me a massage at Jex Chiropractic in Renton, WA. The receptionist called 30 minutes before our appointment time to tell us that they could only do one of us. So I decided to let my husband go. He complained all the way home about the senior citizen massues who couldn't apply enough pressure for him to even feel anything. I am no exaggerating when I say senior citizen either. The lady had to be near 70 years old. Well in any game you are out after 3 strikes. Groupon, you are out! I will never use this service again. It may not be a scam but it is certainly a waste of time and money.

When i first read ideeli review, i never think i will have any problem like many others. I was wrong. I made my first order $129, thinking if this turn out good i would purchase again. But when i search on youtube, saw a couple clips, say ideeli is great. Blab. Blab. blab.So, i went back the next day, made another purchase $237. I paid two shipping cost, but dont know why they shipped both my orders at the same times in one box. Also, the ups arrived the last moment at 7:20pm. I paid $12 shipping at Dillard, it arrive the next day(at noon). That included many items. Anyway, when i recieved my box, it was all BEAT UP, all my clothes is out.My husband have to pick up one by one, brought it inside. When i saw the "Designer" dress, im about to faint. This is my nightmare, all my money goes down the toilet, cuz i CANT REFUND IT. They sent one item the wrong size and i have to eat it.The material is thin the sewing is just simple, all of it! The whole night, i was upset.It is all my fault, i shoulda goes with my instinct. Whata fool! Why rush in? The next day, i went to UNSUBSCRIBE on my email. They ask me to share my thought, so i told them. Now, i felt a little better, cuz i dont have to hold on my pain inside anymore. I cant tell my husband, of course. After spent all his hard working money for useless clothes. This is just my opion and my experiment. Also, this is my first time membership with ideeli and will be the Last!

Dear JASON FARIA:

I'm trying to reach out to you to give ideeli.com one more and last chance. I purchased two men shirts on Saturday July 14th. Even though it was supposed to be a surprise, I told my husband I had bought these items for him to make sure about the size. He told me I should have ordered size M, not L. I waited until Monday 16th to contact customer rep. The order is still expected to be shipped July 16-18, but I have been told right away that it is too late for a change in size. I hope you can do something more efficient about it. I don't want to deal with the hassle of returning it, but more importantly, I don't want to pay extra $10 for shipping. Actually, since none of the items I have ordered at ideeli.com fit me well after all and are sitting in my closet, I'm ready to switch to any of your competitors. Order Number: *******
Thanks

Firstly, aren't all the vouchers in here are valid for 24 hours only?

I was taking note on one of their items a no longer in production old flip phone by Sony Ericsson at the following Link:-

http://www.groupon.my/deals/national-deal/nky-electronic-center/*******

I found this product was on sale yesterday night and it had only 2 hours left to be purchased. When i checked just not too long ago the timer has increased to 10 hours?

Truly now is it a scam or what? Or can all those company really pro-long the duration whenever they like after it's expired?

I have read several Groupon reviews posted here. I recently subscribed to Groupon and have found some great deals. So far so good. Just purchase small offers until recently I purchase a larger deal. Just like a prior reviewer stated below. Read the fine print. I was charged twice for the coupon, but part of it was my fault I did not take the time to read. I contacted them at *******858 and they were very helpful and refunded my money right away. I guess for the business owner is good and bad. They get publicity, but loose profit. I will continua to update on this site