I have bought several items from ideeli.com, and I've come to notice that the prices for these things are nothing special. That is to say, a matching or lower price can be easily found through simple google search. What prompted me to write this review was my latest purchase of sunglasses, supposedly made in Italy but they looked more like they were made in China - the overall quality was severely lacking. And for this I paid double the price I could have paid had I searched google for the same "Italian" glasses. What makes me furious is that they decided to make this purchase non-returnable.
I never had a problem with Ideeli until I mistakenly mailed them an item that I mean to return to another site. Getting anyone to tell me where this item might be in the warehouse would probably take an act of God. Countless emails and requests for assistance have gone ignored. Their "customer service" telephone number is an answering machine that is ignored. I can only imagine where my $400+ item is, but I would not be surprised if someone took it home with them.
Hi Jessica,
Thank you for sharing your feedback on SiteJabber. We're trying our best to locate your item, but please know this is outside the realm of our normal business structure. As you returned an item that is not from our site, it is difficult to track down and we have to stop our regular operations in order to do so.
Also, please rest assured that if you leave a voicemail with us, your call will be returned before the end of the business day. If you would prefer more immediate assistance, please send me a message with your email address and member ID, and I'd be happy to address any additional concerns you may have as we work to resolve your issue.
Best,
Jason Faria
Director, Customer Service
Groupon doesn't have customer service. In the past they were great now they might as well be non-existent. I have to ask for someone higher up to even be heard they will tell you a refund can't occur after 3 days which is a lie it can be done. My husband just had an extremely awful experience with redeeming a Groupon at a nail salon which was gross and didn't even do the job which was paid for.
I love seeing the amazing deals that I can score. But when there is an uncontrollable emergency, this company ranks # 1 in being inconsiderate. While our world experience a pandemic, the citizens like myself have been restricted from non-essential travels. Due to the timeframe, Groupon refused to refund me. I requested a manager, two different customer service representatives informed me that there was no such. Eventually I reached out to the CEO, I then received a response from " a manager"! Wow, I was instructed by two reps via text chat that this was impossible. Eventually, the manager was able to give me credit which I accepted. There should have been consideration regarding this worldwide pandemic.
Have ordered two separate products over 2 months ago, have not received them, got in contact with groupon and company that were ment to send the items and they have no clue. I will never order from groupon again
Don't sign up for any trials or whatever-they'll make it super hard to cancel and won't refund a dime. The whole thing is a scam and has ruined groupon for me period. Won't spend money with them ever again.
Some good deals available; grant you that. Most deals for businesses you might not do business with otherwise; not so good. Discounts change frequently through sales and coupons but they manage to end up at about the same end cost (the deal is a marketing gimmick).
Customer service is a nightmare. Phone support is message saying go to our web site and help yourself. Link after link are dead ends, landing you at their first support page. Every phone number you find says they don't support phone support and go to their web page.
I have been charged twice for the same product on the same day on 2 different credit cards. You would think billing support would be readily available... NOT! Spend your time circling through their useless web pages. Even PayPal doesn't know how a customer can contact Groupon for a billing question or dispute. My time is much more valuable than what Groupon is saving in customer support costs. Done with them!
If you enjoy paying $18.00 for the privilege of trying on ill-fitting merchandise, then returning it at your own expense, this may be the place for you. But I'd have to be a masochist to continue shopping here, when I can go to a great discount retailer near where I live and try on as many items as I want for FREE. Just received two uncomfortable not well tailored items; paid $10 for shipping and was forced to pay $8.00 to return, since you cannot return the way you choose, and you only receive a free return if you agree to park your money at Ideeli (how convenient for them!) in the hope of repeating the process some time in the future. Never again!
Hi Dee,
Thank you for your comments here on SiteJabber. I am sorry to hear you are disappointed with our shipping policy, and I understand your frustration.
Please know that the $7.95 return fee is to cover the cost of return shipping. Our prices would have to be significantly higher if we paid the cost of return shipping. Instead, we’d rather pass those savings on to you as part of the ideeli shopping experience.
We also offer store credit for the full cost of the returned item instead of a credit card refund for members who wish to avoid the return shipping fee. I believe that our shipping policy strikes a good balance that considers all the needs of our members.
If you have any further questions, please do not hesitate to send me a message. I would be happy to address any other concerns you may have.
Best,
Jason Faria
Director, Customer Service
This guys are getting absolute $#*!ty... the deals they bring on are good to look at but the dealers are almost going out of business, or moving or some excuse... Groupon's customer service sucks too! Have lost almost $100 in deals that I did not get any service off or could recoup. Basically, a write-off
Where to begin... Ideeli lost a number of packages in the mail. When I complained, they threatened to freeze my account. I told them that I would file a complaint with the Better Business Bureau (which I did) and due directly to that comment they froze the account rather than helping a customer.
Additionally, after mentioning the poor service on Facebook - they blocked me from their page. This could have been avoided by being responsive to their customers. While I miss their awesome dresses, I certainly don't miss them.
Hi Amy,
Please reference my response on 6/5/13, copied below.
"Thank you for taking the time to share your feedback on SiteJabber. We're sorry you've had a poor experience with our site. According to our records, your account was closed due to a violation of our Terms & Conditions (http://www.ideeli.com/pages/terms_and_conditions). Over the course of your time with us, you have requested multiple courtesy shipping vouchers, all of which were detailed in your account. After a review by our customer service team, it was noted that no further courtesy vouchers would be issued.
On May 20th, you chatted with a customer service representative about two packages that you had not received, and wanted an update on the situation. According to UPS.com and USPS.com, delivery was first attempted on April 23rd. You reached out to us on May 10th about these particular packages and to do a thorough investigation we need 8 business days to communicate with UPS and the Post Office. When you reached out to us again on the 20th, we immediately refunded you in full for the orders that were lost in transit (orders 60159798, 60594914 and 61000230), even though our investigation was not yet completed. You also requested a courtesy voucher for the inconvenience. As we are not obligated to issue credit in addition to making recompense for your lost items, and due to the note in your account, we did not issue you the additional $10 voucher on top of your Lost Package refunds. At that point, the agent you were chatting with handed the conversation over to her supervisor, and when we did not give you a voucher, and we could not reship your lost items (as they were lost and, therefore, not in our inventory) you informed us you would be going to the Better Business Bureau to complain. This is grounds for immediate cancellation of an account with us. From our Terms and Conditions: “ideeli may, in its sole discretion, terminate or suspend any Member's Membership in and/or access to all or part of the ideeli Service and the Site for breach of these Terms and Conditions, or taking actions that are inconsistent with their intent. Ideeli shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms and Conditions or intent of these Terms and Conditions. Any decision ideeli makes relating to termination or suspension of any Member's account shall be final and binding. (Section 2.5)“
In regards to your return, we cannot accept it at this time, because the requested was made a day after your account was closed. Also from our Terms and Conditions, “Termination of your Membership will result in termination of all rights of access and use granted to Members. (section 2.2)” When we refused to issue you the return, you made this the focus of your follow-up complaint with the BBB. In a third incident with the BBB, you had stated that had we just informed you that we wouldn't be giving you the voucher, you would have dropped the issue. However, we have seven recorded incidents in your original chat on May 20th where you asked for a voucher, and our representatives replied in no uncertain terms that we would not be issuing you a voucher.
We’re truly sorry that we weren't able to come to a better conclusion in regards to your account. While we tried working with you consistently, you found fault with a great deal of our policies and we thought it might be in the best interest of both parties involved if we closed your account; we were not adequately meeting the needs of you, as the customer, and believed that we would not be able to assist you further in the future."
If you have any further questions or concerns, please feel free to private message me.
Best,
Jason Faria
Director, Customer Service
Purchased two suits that were poor quality. Returned them for a refund only to find that everything is handled online, which is extremely frustrating. There isn't any support from humans, and all I want to know is when I can expect my refund. Based on this cat and mouse game of trying to get a refund processed, I will NOT purchase goods with them again. The refund process should be just as efficient as when they process my payment at the time of sale. They lost me!
I used Groupon for a long time and it was ok for the most part. But in the last year or two, things have gotten really bad. Customer service is horrible. I was shipped the wrong product twice and with customer service not being very helpful, I never even got the correct product or a refund. I got "groupon bucks" to spend more money on a shoddy site. I deleted my app and no longer on email list. I use Living Social mostly if I'm looking for daily or local deals.
I will never do business with Groupon again. Took $800 of my money and did nothing to help resolve a situation. Only would keep saying that Sorry, you should have read the fine print which is very vague with most of their offers and deals. Stay far, far away. Horrible customer service, impossible to speak to anyone and the customer service reps appear to be located outside of the US.
If I could give no stars I would. Groupon have terrible customer service. You can't speak with anyone on the phone only through email. There was an unauthorized transaction made on my account. I reported the circumstance Groupon still took the money out of my account and submitted falsified documents to my bank stating that I redeemed a voucher that was never redeemed. The payment was for $629 which is ridiculous. I provided them with proof from the bank, still no help. Please watch your account and be careful with using groupon. They are fraudulent and will not resolve your issues!
I ordered a numerology report, pictured as a book. Not only have I had to chase the item down, but when finally received, it was a report that I had to print out. Really? Unfortunately, my overall experience with Groupon has been unsatisfactory. The good news is, I haven't done much business with them and I will no longer purchase ANYTHING for myself or for anyone else!
Recently purchased tickets to a museum. I am a Canadian and most of the sites prices were in CAD. Later to find out that the prices on the site are mixed and was not aware of the US currency charged for certain attractions. The museum was in Canada. What seemed to be a good deal ended up being more than actually purchasing tickets at the actual venue with the exchange rate. Customer service did absolutely nothing and in fact just sounded like auto messaging responses that are written up.
So if you are an American and purchase the tickets through Groupon, you will be paying more then actually going to the museum and paying at the door. The museum is The Royal Ontario Museum.
Will not be using Groupon ever again and highly recommend no one use their services.
I've only used groupon a couple times. I was pretty pleased with anything I've chosen to purchase through them. The reason I deducted a star is because their customer service is painfully slow. I requested a refund on something once because I thought the place of business was a bit sketchy and it took them over 3 days to respond to me. When I found a number to call, the phone was never answered. They did end up getting back to me via email and giving me an account credit. I would have preferred a refund to my original method of payment, but that's okay. I used my credit towards tickets to an event.
All of the sterling silver jewelry I have bought through Groupon has been amazing! The prices are great and the quality is awesome. Just keep in mind that sterling has to be mixed with something. The majority of it will get a copper or bronze tint to it depending on how your body reacts. Overall though just amazing experiences with buying rings and bracelets from their sellers.
Just received my very first purchase Uggs Bailey Buttons which is non-returnable but is 100% fake! They had claimed that it is 100% authentic but it contains no authentic signs. Fur is literally falling off and soles are hard as brick. Do not waste your money on them. I will be reporting their website to Uggs and post all over the internet not to buy from them.
Hi, Saima,
Thank you for being in touch with us via Site Jabber. I am so sorry to hear you are not satisfied with your purchase.
We stand firmly behind our products and would not want to risk our reputation by selling anything less than authentic.
Please send me a message with your order number and I can arrange for our team to reach out to our buyers for a authenticity confirmation for you.
I look forward to hearing from you so I may resolve your concern.
Best,
Jason Faria
Director, Customer Service
This site nickels and dimes you. It costs $10 to ship something, and if you decide you want to return it, it's another $9. Most of the products are absolute crap. I tried using them twice, both times I had items shipped to me that were defective. I would strongly suggest shopping at another discount online store- because they are plentiful and are typically much cheaper/better quality.
Hi K,
Thanks for giving us your feedback on SiteJabber. Our shipping costs have recently changed. Now if you place an order, you are charged $9.95 for shipping on that order and then you will have free shipping on every order you place for the next 30 days. We do offer two return options: Store credit for the purchase price of the item and free return shipping, or a refund in your original form of payment minus a $8.95 return shipping fee. If there is any problem with your order, such as the defective items you received, the customer service team will always waive your return shipping fee for a full refund back to form of payment for those items. You can reach out to them via email at support@ideeli.com or through our Live Chat feature (https://support.ideeli.com/app/chat/chat_launch).
I hope that you've already returned these items and have received your full refund. If this issue has not yet been resolved and any of your refunds are still pending please send me a private message with the order numbers and names of the defective items and I'll check into this for you. Thank you for being a part of ideeli.
Best,
Jason Faria
Director, Customer Service
Overview
Groupon has a rating of 1.6 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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Hi Mercedes,
Thank you for taking the time to share your feedback on SiteJabber. We're so sorry you had this particular experience with your order. We would be more than happy to process a one time return for a non-returnable item; if you can provide information that the item was indeed at a lower price elsewhere, we'd also be happy to look into price matching it. I would be happy to personally assist you, can you please private message me your user id (email) & order number so I can help you out immediately? Thank you again for reaching out and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service