Nicole A.

Purchased two suits that were poor quality. Returned them for a refund only to find that everything is handled online, which is extremely frustrating. There isn't any support from humans, and all I want to know is when I can expect my refund. Based on this cat and mouse game of trying to get a refund processed, I will NOT purchase goods with them again. The refund process should be just as efficient as when they process my payment at the time of sale. They lost me!

They ruined my vacation. Gave me the correct date on my E-tickets, but transmitted the wrong travel dates to American Airlines! Cost me 700 to rebook, get the correct flight.