Judy P.

I love seeing the amazing deals that I can score. But when there is an uncontrollable emergency, this company ranks # 1 in being inconsiderate. While our world experience a pandemic, the citizens like myself have been restricted from non-essential travels. Due to the timeframe, Groupon refused to refund me. I requested a manager, two different customer service representatives informed me that there was no such. Eventually I reached out to the CEO, I then received a response from " a manager"! Wow, I was instructed by two reps via text chat that this was impossible. Eventually, the manager was able to give me credit which I accepted. There should have been consideration regarding this worldwide pandemic.