Groupon

I first found out about it after i got an offer from amazon local and when i mentioned it to someone else, they said to try group on. Then i got totally hooked, bad part, one place completely stopped taking them and expiration date was months away- they refunded me for that-
However, i have been having an excruciating time with at least 3 other group on deals, and groupon's response, that i can still use it even if the promotional value expires, that the actual amount paid does not expire, what good does the do me when they're not calling me back at all! AT this point i'm more at a lost- i should have stuck with amazon local, they have less deals, but i have not had a problem with them at all.

This site is awesome! I can't believe people have only been rating it 1 star but they claim to "love" it. The site is great and it boggles my mind that people don't take the time to read the "fine print" anymore, it would save people a lot of headache. It's not that hard people! If you don't like the deal then don't purchase it. Anyway, this site has definitely saved me a lot of money from restaurants, spa treatments, event tickets, etc... I always check groupon for the best deals. Sometimes it's great, sometimes it's not but it still always worth a look.

I order from groupon all the time and after a horrible experience with another company I wanted to write a positive review. I had a package stolen from my doorstep and groupon customer service gave me a refund. Their customer service has always been great. I did order something that they happened to have too much demand for but promptly gave me a refund for it as well. Ya bummer I didn't get what i ordered but im not out any money from it. I will continue to use groupon. Im on there daily and the app works great as well makes ordering easy.

One month ago bought tickets for a Circus today in London and when me, my two small kids and husband got to the address given by Groupon there was nothing! We wandered around until contacted Groupon customer service who confirmed the wrong address then made me call ticket line who informed me that the show was happening in another location a while ago! Wasted money, time, we cancelled another activity because this one was booked. Disappointment and no answer from Groupon. I want my money back!

I wish I had read reviews of Groupon before buying my Fitbit tracker. It only lasted 6 1/2 months before dying. Fitbit does not recognize Groupon as an authorized vendor of their products, therefore the factory warranty is null and void. Groupon states that the buyer has only 30 days to return a defective product. I tried to talk to a supervisor, but have not been successful. I'm out the cost of the tracker, as well as the 2 hour run around I got while trying to resolve this issue with both Fitbit and Groupon. Truly a Buyer Beware company!

I am a business owner - a sole proprietor massage therapist - about to run a groupon deal. I have had nothing but good experiences so far with them. They contacted me quickly, have been very responsive and helpful, and are getting my deal up and running in record time. I suppose it's easier for a merchant offering a service over one who sells physical goods - I'm not losing a dime by running this deal, rather just making less money for my time but in return I'm getting exposure I need and know I will take care of my clients and encourage them to continue returning. It's probably not for everyone, but I'm really looking forward to the new clients this deal will bring my way.

Really? Someone was actually able to have a verbal conversation with customer service? How does that happen? I just know that on more than one occasion, when I have had an issue, I will contact customer service. The rep may respond, but it is never with a clear resolution. When I write back for clarification or try for definitive (and hopefully) resolution, I do not hear back from them. Yeah, I am going to have to move on... It's all good when there are NO glitches. But successful resolution, based on my experience- and apparently others, is not a real possibility.

This company are the absolute worst, their customer service is shocking. They lie to you about your order, they refuse to cancel or refund your money for items you have not received. The staff just are rude and send you cheeky messages when you dare to complain about the poor service you receive. They then deleted my account when I told them I was going to take this further. Avoid.

Whatever I have shopped, always arrived well packed and I can always track it. I delivered a few items and never had issues, they let you know when the article arrived at their offices and the refund have been than very fast. They items that are not refundable are clearly marked so it's up to the consumer to read carefully. The brands are genuine but some items are of better quality than others, you just need to make your own research. They have beautiful items at very faster prices. I recommend also house items. Wait for the free shipping days, they came regularly.

Received a wrinkled, literally balled up suit, not as depicted on website. Then signed on and account had been replaced with new account (my email with a "1" at the end) with no order history. Such a waste of time and money. Lucky me. I get two wait 48 hours for a return label. Then trek to post office to return something that is not at all what I ordered and then wait for a refund less whatever ridiculous deductions they have the nerve to charge. Not the convenience I am looking for when online shopping.

Had one shopping experience without any problems and one with major issues. Customer service took 6 days to respond the first time and then several days more over the course of multiple emails to finally answer my question... or so I thought. After taking some time to cool down before I contacted customer service again they finally resolved my problem. Just really disappointed that they claim to respond to customer's questions within 24 hours and failed to do so at every turn. Will use my credit and then I'm never shopping their site again.

Last two Groupon purchases have been a bust! Latest was for audio/video transfer to DVD. Redemption Codes didn't work. Groupon's advice was to contact the company. Companies advice was to try to access website again in a day or two. A week later coupons still don't work. Probably will have to cancel my credit card purchase.
Previous Groupon was for detailing cars. Sketchy company didn't answer phone. Turned out it was a folding chair with a sign in a parking building in an industrial area. After a bunch of us complained, Groupon refunded our money.
Inescapable conclusion is that Groupon does not investigate to see if there is an actual business before it sells coupons.

I purchased vouchers for airline lounge passes. The offer was phrased in a way that suggested there would be no more fees involved. When I went to redeem the vouchers I was presented with a bill for $233/per pass. They refused to issue a refund. Groupon is clearly now a scam site.