Groupon

Oh cool. My Groupon account has been hacked and someone made a nice purchase from the Beauty Services category... at my expense. I just saw it on my credit card statement. 1 hour trying to reach Groupon by phone; they have disabled all their phone numbers recently despite the surge in account hackings. I was forced to use the Chat option and got a girl who didn't know what the hell she was talking about, who needed 5 minutes to respond to every question, and who said they "need to investigate". She was asking me to be patient. She basically meant "be patient while someone else uses your entire credit card funds". I can't believe what a terrible company this is. I just went to do some research and apparently it happens to a large number of groupon members. Needless to say, i deleted my credit card info from my account and filed a dispute with my credit card.
However, i will never deal with this company again. They must have some big fat competitor out there who learned from their mistakes to do better business. Groupon know all the hackings going on, and they still didn't enable phone customer service, and they did not secure their system. Furthermore, they offer no other option but to save your payment information which i never like to do. Why should we put money in their pocket? At least i noticed but i am shocked by their carelessness. DON'T use this company.

Ordered a jacket way on 11/12/2017 it states receive in 10 business days here it's 12/18/2017 still no jacket emailed customer service they keep telling me to reach out to the merchant SISTERSTORES How the $#*! am I supposed to do that with no contact information can't even find them on Google you would think if I done emailed over 4 times you would give me the information I'm demanding a refund they're still saying reach out to the merchant I will never order anything off Groupon ever again they need to start putting background checks on their bogus $#*! merchants. Least if I would have went to Wish they would have assured me of my items and the correct time frame. I suggest don't buy anything from Groupon cause you might not get it.

I've spent over $1500 on nearly 40 items over the last year from Ideeli. The more I deal with them, the less satisfied I am.

To begin, the site has a lot of label overlap with other sites like Hautelook, but without the value. You can expect to pay at least 30-50% more for the same item at Ideeli. Also, there's a lot of redundancy. I've seen items regurgitated several times over the course of a few weeks with little to no price change.

Quality control is horrible from site presentation to shipping and customer service. I could go into a lot of detail concerning the fidelity of the images on the web-site (color, sizing, etc.), packaging (ripped, destroyed packages really; inadequate tape; bundling items to skim on shipping charges; dumping to Post Office for delivery; high $10 initial shipping charge), slow response to e-mail inquiries, failure to respond accurately to return requests, inadequate inspection of merchandise for sale (like delivering pink underwear that's described and shown as very red), damaged items, wrong items, mis-labled items.

In particular, my last return involved several of the above issues all rolled into a prime example of how poorly this company executes. I ended up paying $40 in shipping for return items that didn't fit, were damaged, or not what I ordered.

The bottom line is that this company doesn't measure up to the competition, and there's no reason to do business with them. Once my store credit is used, I'll be adding them to the spam filter.

I'm so surprised to see negative reviews here. I live in DC and have used Groupon about 4 times so far, all with outstanding results. I've gotten 50% off The Melting Pot (still my favorite, I hope that coupon comes around again soon), a super cheap massage, and tickets to a wine tasting. Another time, I was just about to buy a membership to my local yoga studio, when I got a Groupon offering 60% off to that very same studio! I spent $45 instead of $108. Every time I ordered a Groupon, I received confirmation and a receipt within 24 hours. It seems like maybe some people are just in a rush to accuse everything online to be a scam--you have to understand that you aren't their only customer, and sometimes orders take a little longer than usual. Sure, you have to be careful on the internet, but Groupon is 100% legit. Like any other business, I'm sure it makes mistakes, but I'm sure a lot of these complaints are also due to people not reading the fine print. I look forward every day to seeing my new coupons--give it a try, it's awesome!

The deals that you can get from this company are usually pretty good. But for some reason when you go to use it most of the time the purchase you got to use always tells you there is some kind of fine print that only allows this or that, but for some reason the fine print is rarely found. And on top of this it's got to be the worst customer service on the Earth. They tell you to chat to email and other things and leave a message for a call back either by email, or chat and yet even though I have done so nobody ever calls back. Even when I order something and it says it's been processed and a minute later it says refunded, it tells you to call the same number that only has a recording that gives you options on how to resolve your problems. But once you have exhausted all of those options and not have worked so far you are just stuck out. Because nothing gets done. They are also associated with living social which is another place that also has good deals what is the same as Groupon oh, so you can actually not talk to anybody there either. They really need to do something about the customer service it's brutal!

Very disappointing experience which ruined my morning. I advanced paid £20.95 each for 2 pedicures (£42) through Groupon, but when I arrived found my appointment slots had been cancelled out. She said she did not make any money on the Groupon appointments and had given our slots to regular customers who pay her more. She refused to find another appointment slot for me and said it was Groupon's fault and basically pushed us out the door. The rudest salon experience I have ever had by a long shot. It seems she uses Groupon to fill in empty slots and feels justified to cancel and not make restitution because she says 'most the profit goes to Groupon, and I give appointments to my regulars first" -- clearly she resented how little she gets paid. As the owner of the business, it did not make sense to me why she sabotaged our goodwill by refusing to honour our pre-paid appointments, blaming Groupon. Exercise caution using this salon, because if she cancels on you, you as customer have to do all the administration (taking nearly two hours with Groupon so far and as yet unresolved), then having to contact credit card company to get the charges removed. An utter disaster for us -- ruined our morning. I'm remain out £41.90 because of her dispute with Groupon -- we did nothing wrong but it is us that has to fight to get our money back.

DO NOT BUY AIR DUCT CLEANING ON GROUPON. Your purchase get a scam man to your door, taking a look around your entire home to see everything you own and figure what he can scam you for. I bought a cleaning only to get an estimate of $200+ for them to do anything. I am no truly worried about theft. I asked for a refund and was told I can not seek a refund as I refused the work.

I recently Purchased a hotel room that was listed as a Gatlinburg, TN property on Groupon. In good faith I purchased two rooms via Groupon. Upon arrival we became aware this property is clearly not in Gatlinburg. It is in a seedy section of Pigeon Forge.

The hotel itself was extremely run down and dirty appearing. The pictures on Groupon's website are profoundly deceptive and look nothing like the hotel. Upon entering the lobby there is a prominent sign stating "No refunds Given for Early Checkout". -- always a reassuring thing to see.

When I mentioned to the lobby clerk that we were expecting a hotel in Gatlinburg she just shrugged her shoulders and handy me the Groupon customer service number.

Groupon customer service was extraordinarily unhelpful in resolving this issue. They told me no credit would be given because cancellation was within 72 hours of check-in. They told me to read the fine print next time. The fact that they sold me something in a clearly deceptive way (like listing the hotel under a different city) was completely irrelevant to them.

We did not check in or stay at this hotel. I would never put my family in a place like this. -- Dirty, awful, completely unacceptable for a family.

As for Groupon, I'M DONE! They clearly misrepresented this property and could not have been less helpful when trying to resolve the problem. If you're thinking about purchasing through Groupon, do a web search for "Groupon Scam". You will see countless customer complaints pertaining to Groupon misrepresenting the product being sold.

HORRIBLY DISGUSTING "QUALITY CONTROL" & CUSTOMER SERVICE

Sent me a damaged dress. Told me I could exchange it, and then by the time they got back to me they told me they ran out. How could they run out when the sale has been over for weeks? I SMELL BS! Unless other people are trying to exchange their damaged dresses. It wouldn't surprise me. BAD QUALITY CONTROL

Plus, I always feel like I'm getting some generic run-around response from them. They never put their name on their e-mails, so I am probably talking to several different reps that don't even read the previous e-mails, nor do they give a sh^t. BAD CUSTOMER SERVICE

I ordered a Nintendo 3DS for a really great deal: included a game and everything. After about 2 weeks of hearing nothing, I sent an email to them. They said the person they are getting them from ran out and they have no clue when they will be sending out more. Thankfully I was offered a full refund which will be credited back to my credit card. Still, that is taking a few days, and you would think Groupon could keep up with their own inventory.

ADVICE: MONITOR YOUR OWN INVENTORY AND DON'T SELL THINGS YOU DON'T HAVE

I have ordered through Groupon in past but NEVER again... I had items in cart and before checking out and authorizing transaction, I had a PROMO code to apply, I input code in promo box area and clicked apply, nothing was applied, INSTEAD it charged my card that I used a year ago in which I did not authorize to have saved to my Groupon account. I feel this is scam, c'mon Groupon especially at time like this. PLUS there is no way I can reach anyone from your company due to this pandemic. So you have lost a customer indefinite.

I purchased many Groupons for Christmas and birthday gifts. Due to COVID-19 Coronas course pandemic, the sellers either closed, moved away or died. Groupon refused to refund my money. Instead they issued GROUPON Bucks, holding almost $1000 in cash that I desperately need now to support my family. What good does Groupon Bucks do me? I'd rather have Chuckie Cheese Bucks, at least with those I could feed my kids! No customer service, live chats end if they don't like what you request, no email responses, and telephone is impossible for getting a live voice. If you try to work around the menu, they block telephone numbers and emails. They are a RIP OFF!

I didn't learn my lesson soon enough and bought several hundred dollars worth of goods and services before I accepted how INFERIOR their products and services. ALL the items of clothing I purchased were cheap and I had to discard them. I lost money with a company called Rose Farmers because of their deceptive advertising. The Blood Pressure cuff conked out witin a month! Customer service consists of Bots and/or agents that communicate LIKE Bots. Groupon tries hard not to refund your money in USD preferring instead to issue Groupon Bucks...what a laugh! Thereby FORCING you to order MORE of their Swill. Right now, I am terminally ill and they have once AGAIN refused to refund my money, instead trying to coerce me to purchase more Rubbish with their Play money. I REFUSE! They can keep it, and I will try my best to educate as many people about them until I die

I placed an order at the beginning of December and received it - everything OK in this respect. However, the customer service is extremely slow to respond to e-mails and there is no live chat available really although there seems to be - I tried twice during their working hours, waited patiently starting as a 4th or 6th customer and when there was only one person left they informed me that the average waiting time is about 7 minutes. And when it was finally my turn, I received a notice that there was no agent available to talk to me. Plus they no longer ship international orders (in spite what it says on their web site). When in my homecountry one of such selling sites offering flash sales stopped operating, they first waived flash sales so only outlet items were sold for a while before they closed the site completely. And the return policy of Ideel is a scam compared to European businesses where returns are governed by state laws not by moods of particular companies. I am sure there are plenty of other trustworthy sites to shop from.
So two stars because the merchandise was what I ordered (luckily) - but the items were not part of flash sales.

Groupon sells illegal licenses, and then when they get caught you loose out on the service they sold, and they wont offer a refund. Apparently they are a scam website as of 2023.