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1 Review by Dawn

Groupon

Groupon

4/2/19

Very disappointing experience which ruined my morning. I advanced paid £20.95 each for 2 pedicures (£42) through Groupon, but when I arrived found my appointment slots had been cancelled out. She said she did not make any money on the Groupon appointments and had given our slots to regular customers who pay her more. She refused to find another appointment slot for me and said it was Groupon's fault and basically pushed us out the door. The rudest salon experience I have ever had by a long shot. It seems she uses Groupon to fill in empty slots and feels justified to cancel and not make restitution because she says 'most the profit goes to Groupon, and I give appointments to my regulars first" -- clearly she resented how little she gets paid. As the owner of the business, it did not make sense to me why she sabotaged our goodwill by refusing to honour our pre-paid appointments, blaming Groupon. Exercise caution using this salon, because if she cancels on you, you as customer have to do all the administration (taking nearly two hours with Groupon so far and as yet unresolved), then having to contact credit card company to get the charges removed. An utter disaster for us -- ruined our morning. I'm remain out £41.90 because of her dispute with Groupon -- we did nothing wrong but it is us that has to fight to get our money back.

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