Groupon

I'm writing this minutes after receiving my package. I have to admit, I was extremely skeptical of my transaction after reading this site last week. I had a full order placed in the shopping cart and then chose to abandon it after reading numerous bad reviews. BUT, a few days later I found two items that were must-haves and I was willing to take my own risk.

I order a sweater that I've always wanted, and boots that I've owned previously but wore them to the brim! I was even more skeptical because my order would be non-returnable--fearing that something could be wrong with the product since I subjected myself to read multiple bad reviews.

BUT ALAS! Items shipped in 6 days... I'm wearing them... no explosions yet. The boots fit differently than the ones I owned last year (which makes me speculate maybe Ideeli gets the WOMP overstock of brands) but that's okay. The sweater is warm and stylish.

All in all, I've had a great experience. I enjoy their website, I think graphically it has a better lay-out than Rue La La. I will definitely shop there again.

Through Groupon, we purchased a package of two nights at the Adams Mark Hotel in Kansas City, MO that included 4 passes to their attached water park and $25 arcade credit each day. When we arrived, the hotel told us that Groupon only authorized our 2 night stay and did not authorize the 4 daily water park passes and $25 daily arcade play. We arrived on Thanksgiving night during an ice storm and the hotel did not have a supervisor to talk to, but they said 3 other families had checked in with the same problem, so we figured we would check it out in the morning. I immediately contacted Groupon. They were initially nice, but said we did not purchase the correct package. I then provided them proof from their own website that showed Groupon's claims were incorrect. After this, they refused to respond to us any longer. Our first room at the Adams Mark Hotel had numerous problems. The shower/tub in the bathroom looked like a bigfoot had vomited in it. We also found hair ties on the counters with others hair in them. We were given another room, but it lacked some furniture and wall art. Although it was a "non-smoking" room, it smelled like a cigar bar when we turned on the heat. The TV lacked many advertised channels. Others had such poor reception that they were not worth watching. On our second day, the hotel was without any electricity or heat for at least 4 hours. It was an awful experience over the Thanksgiving holiday. Groupon was no help whatsoever. They don't care and don't deliver on even the most basic level.

Here's my experience.
My teenage daughter got taken in with the pictures of pretty dresses and the reasonable prices. We ordered 2 dresses and it would be about 3 weeks before we received them. She was very excited to receive them but we noticed right away that the cardboard box was damaged. What is the worst that could happen to the dresses, we thought and opened them only to find that the dresses had little holes in them and one of them had a stain. These were at best seconds!
She was quite heartbroken as she had saved up for these summer dresses and was looking forward to wearing them to school.
We called and set up a return which was painless but now we see that all we got was a store credit even though the items we received were defective.
I filled out their Ask A Question form asking for a full refund and got acknowledgement but nothing more since then.
My option at this point seems to be to dispute the charge on my credit card.
Let this be a warning to everyone - It is easy to set up a website with pretty pictures but you never know who you are dealing with or what you are buying. Our only defense is the credit card companies.

Groupon charged my subscription and never sent it to the
Newspaper. Now they have no record and will not
Issue a refund. Should have searched before i sent $

Have purchased from Groupon several times and would recommend as I've never had any problems! I wish I didn't have to use 100 strokes as I'm not that talkative.

VERY BAD CUSTOMER SERVICE THERE EXECUTIVES ARE SO RUDE AND THEY REALLY WANT MERCHANTS TO BEG AFTER THEM, EXECUTIVES ARE SO LAZY GIVEN WORK 3 MONTHS BACK STILL PENDING STILL THE DEALS IS NOT LIVE, LEELA IS THE WORST EXECUTIVE I EVER SAW, ALWAYS BEEN LAZY AND IRRESPONSIBLE, MOSTLY ON LEAVE, DONT EVEN DESERVE A SINGLE STAR

Bought a First Aid course through Groupon supplied by Vetcorp. The night before the course Vetcorp emailed me saying that I should have read the 8 hours worth of literature attached by now to enable me to pass the course. Suffuce to say it was the first email I'd recieved and I needed those 8 hours to sleep before the course so I phoned Vetcorp that evening. After 3 calls to Vetcorp they called mid morning the next day saying she did not get my 2 previous calls. Hmmn... Vetcorp declared their innocence and said they would call me back after investigating. -No reply after 16 days. I also emailed Groupon 16 days ago asking for a refund also - no reply! Funny thing was Groupon sent me a survey a week ago asking what I though of their service, I replied that it would be nice if they replied to customers emails sent to their "support" department. Still waiting, I've just sent another email today, 3rd time lucky methinks.

I have been shopping with Ideeli (now Ideel) for a couple years now. In the past when I've had issues with orders, they were somewhat responsive and apologetic for their mistakes. I've had problems from torn items to very delayed shipping but I still shopped there because the deals can be quite good. I'm done now! I placed an order and did not receive it until a month later. At no point did they contact me to explain that the shipment had been delayed. The shipment date was changed but I was not informed. When I contacted them there was just indifference about the fact that it was nearly a month and I had still not received my order. I waited until the last date of the shipment window had passed and then cancelled my order. A couple days later I looked in my account to see that the order had not been cancelled but had been shipped instead. I chatted with a representative who seemed to be a bit more sympathetic and said I would get a refund and $10 credit for my frustration. Neither were posted to my account and the chat conversation was not emailed to me. When I chatted again with a representative they said that their was no record of my chat in the system. This is just one of the series of poor experiences that I have had in the last few months. I don't know if they are under new management or something but their customer service is just not good anymore. I've learned my lesson and will be taking my business elsewhere.

We bought an expensive museum entry for around $200. When we went to the museum they said they couldn't take it until the specified date but none of us had that day off work. We called right there to cancel because we decided to pay full price to enter the museum. To our surprise they weren't open on weekends because according to the voicemail quote, "they don't like weekends". I thought that was strange because they said on the voucher that I only had 24 hours to get refund but how can I refund if they are not open. On the main website It said I had 7 days to get a refund. So I called today. They said i had to email them. That is bullcrap you cant have a 24 hour refund policy and not have your phone lines open. I told my credit card company what is up and they said they cant do that and that they are helping me dispute it.

There is no accountability for product. I ordered a set of 1000 TC sheets, received them and in less than a month, the corner seams literally shredded. I asked them for the information for the supplying company to allow them the opportunity to replace/refund the product and was actively REFUSED the information! They wouldn't even allow me the courtesy of contacting the vendor so they could know the product was defective.

Each email I received was a simple regurgitation of the '14 day return policy'. So, essentially, even though the product was defective (I'd be happy with a replacement) they refuse to do anything except shut me down.

TERRIBLE SERVICE.

I paid Groupon $178 for two automobile detailing "deals, and I ripped off. The Groupon deal was for detailing of my two cars by ProWax Auto Detailing, a fim supposedly in Philadelphia Pa. Sadly, ProWax Auto Detailing ignores phone calls and emails, and appears to be a scam artist. Groupon has similarly ignored my complaints and has sent me form emails with alibis for why Groupon cannot respond soon (probably it is overwhelmed with complaints).

I ordered an item from Groupon and never recieved it. The tracking number said it was delivered to my house but it never came. When I e-mailed Groupon, they more less said they could not help me and to contact Fedex. That also was a big waste of my time. Groupon took out the money for the item the VERY day I ordered it but they are not willing to help you solve any issues. Who knows if I will ever even get my money back. They haven't responded to my request to refund my money. NEVER WILL I USE GROUPON AGAIN!

Their customer service is terrible! I recently returned an order and they incorrectly issued a store credit instead of the refund that I requested. When I contacted customer service to correct the problem, I dealt with a snarky, condescending woman who was less than apologetic. She offered to submit my concern for investigation, but apparently could not do anything else for me. When I explained that I would prefer to have the problem fixed immediately so I could make another purchase, she stated that I should hold off on any purchases because "we don't want another problem, do we?" After my concern was investigated, I received an email assuring that my credit card would be refunded. After a month and no refund, I contacted customer service again and dealt with another rude customer service representative who finally figured out what was going on, stated he would have the refund reissued, and then hung up on me. Needless to say, I won't be doing business with them again, there are plenty of other deals websites out there.