Groupon

I could 0 if i could. I purchased eyelast ext service for 50$. The lady put wrong phone number so u cant reach her and email was replied 7 days after to give me an appointment. The worse she didnt show up to her own store. Btw Her name is lashed by niki in toronto so that you all stay away. I contacted groupon to get money back. I was told i cant get coz i purchased 2 weeks ago. I kept telling them i couldnt get reply from her all this time. They diddnt take any action at all. Basically i lost my money and time for nothing. Never groupon again!

I chatted with customer service with screen shot of my card transaction. But they keep repeating themselves that they only charge once. Than they ask me a lot of informations. I provided all information they asked but customer service didn't respond more than 20 minutes and they kicked out from chatting. Two changes from my creditcard and they keep saying that they only charge once. Than why I have two changes from Groupon at same time and same date twice and I only got one deal?well...

Ordered a product on Black Friday that I assumed was coming. When going through the purchase process I received an edit stating to update my credit card information to place the order as my expiration date had passed on the current card listed. Beware due to the wording I expected my order to be placed once the credit card information was updated. I did not want to end up with a duplicate so I attempted a call to the Company and was told the wait to speak with an operator was 1 1/4 hours. I should have known. The order was not placed and I got the "We are sorry lingo from the company." when I emailed them. They will not make it right. I will never order from them again and plan to follow up with the BBB and whomever I need to as it is apparent to me they need some customer service work.

DON'T USE!

Moved 200 miles from business groupon was purchased for, didnt redeem the groupon, called the business and got the OK from them to refund, just had to call groupon. However... Groupon is hurting for money so badly instead of issuing $250 groupon bucks, they'd rather piss me (and hopefully more people) off to the point I WILL NEVER USE THEM AGAIN. Bunch of monkeys kept reading from a scripts about how they don't give refunds. But- I've talked to people who have gotten them, so... maybe Groupon refund lottery system? Either way, stay away. Not worth dealing with them to save a few bucks.

Complaint Description:
I made two purchases on groupon, one for $17 and another for $116 which i cancelled both immediately. Groupon notified me that i will receive my refund within ten business days. It has been 15 days and still no refund. They emailed me some mambi jambo about my banks claim departnent nit depositing the money to my account. This is unacceptable and i would like to get my refund immediately.

They gave refund for the product which I sent back. Actually I ordered for 32 size 2 pants they sent me 34 size and they refunded me individually after a week. I ordered shoes and the tracking shows it is delivered but I did not receive the package, I contacted them they were rude and claiming that you alredy got one exception refund we are not giving any refund again and canceled my groupon account. It has low shipping services and too worst customer services

Merchant was not honouring service. After a year of dealing with this behaviour and losing out I contacted Groupon for the remaining balance. Their reps Amir and Rahul asked for information. When I gave it to them they then told me I had to deal with the merchant. They then refused to help in anyway and couldn't answer why they wouldn't help.they also wouldn't open a complaint dispute. Don't buy from Groupon

Awful customer service! I purchased an item which ended up being defective so I shipped it back using the return label provided from Groupon. I shipped the item on May 7th however the item was not received to the warehouse until May 23 which is in the same state! After realizing the status of the return had been changed to closed yet I hadn't received by refund, I called customer service only to be told I needed to provide another 21 days for them to facilitate the refund. I will NEVER order from Groupon again. Not worth the hassle.

I ordered 2 laptops over 3 weeks ago. I wasn't provided tracking information until the weekend before 1 of the laptops arrived. Yep, I only received 1 of the laptops. I am still waiting on the other. There is no tracking information for the second laptop yet I've been told it's en route. A customer service rep told me 2 days ago that my second laptop would be here today. That didn't happen. My calls and emails to customer service have not resolved anything. While they aren't rude, they don't go out of their way to make things right either. This has been an expensive lesson to learn. I figured I would post a "Buyer Beware" on as many sites as I could before moving on to reporting them to the BBB and the Attorney General.

I ordered glass bowls with plastic lids at 14.95 + shipping. They are rather small, but they are cute. The bowls were intact, however one of the lids is broken. Groupon policy is "Sorrywere unable to offer replacements." They recommend "Check the item box and Fine Print to see if your product is covered by warranty
If covered, contact the warranty provider
Otherwise, you can return the item for a full refundto initiate a return, youll need to use a computer." So you have to send the whole thing back or contact the manufacturer just for a stupid lid. I should have went to Bed, Bath and Beyond. Not worth it.

They need to change the way they do business.
Many customers don't know is they take 50% of sales form business.
For example if regular price for massage is $ 50 an hour, they will require salon offer 50% off coupon, that means salon will sell $25 an hour massage.
Group on will take 50 % of whatever sales. So that mean the salon get $12.5 for an hour massage! If you are stylist, would you do $12.5 an hour massage for customers?
So, no away salon can offer very good massage for one hour. At the end they have to give you nasty, quick... whatever value $12.5... in the real life You get what you pay for, but in this case yoy pay $30 massage and you only get $12.5.

Good luck