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GrouponReviews 5,287

1.8

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Groupon Reviews Summary

Groupon has a rating of 1.8 stars from 5,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 242nd among Daily Deals sites.

service
682
value
625
shipping
459
returns
532
quality
537
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Texas
1 review
0 helpful votes
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Not a groupon groupie but this worked out great. Event was for four people. Included hour in classroom on terminology, range policy laws and safety. This was followed by range time using 16 different pistols from 22 to 45 cal... 5 rounds each.
Two beginners and two seasoned shooters agreed the event was great.
Participants received basic training on pistol features, safety, grip, sighting and range practices.
All participants shot 16 different pistols to evaluate caliber and feel of each pistol.
The instructors were very knowledgeable, patient and focused on safety.
Thank You to the Frisco Gun Club, Chris, JJ and Neil for the training and a great time.

Date of experience: March 26, 2016
GB
5 reviews
7 helpful votes
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Fantastic
March 27, 2016

Fantastic deal choices. Makes it really easy to team up with friends, and use the coupons for group outings.

Date of experience: March 26, 2016
California
3 reviews
15 helpful votes
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Exceptional
March 25, 2016

So many great products to choose from. It really is an exceptional website to find coupons on.

Date of experience: March 25, 2016
New Jersey
3 reviews
3 helpful votes
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Great Deals
March 25, 2016

Great deals, I am very happy to have discovered groupon. Makes finding deals real easy.

Date of experience: March 25, 2016
New York
1 review
19 helpful votes
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Disaster
March 25, 2016

I ordered four items from Ideel before it went out of business--essentially that's what happened when Groupon took over. I spent lots and lots of money for clothes on this site but never again. Site is ridiculous for maneuving and the four items I ordered for a special vacation turned up weeks (or months) later and I couldn't find any way to send this stuff back. I contacted AE and refused to pay. Still not resolved, but why would someone buy a company and then put it out of business. Perhaps it was purchased by Donald Trump!

Date of experience: March 25, 2016
Massachusetts
2 reviews
0 helpful votes
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I ordered a pair of BLACK flats (shoes) in size 8.5, and my transaction confirmation came through stating this. When I received my shipment, it contained the flats, but in BROWN faux suede, size 9! When I contacted customer service, they said that exchanges were not available at this time. Which means, Groupon never had the black flats in my size to begin with! Yet they still "fulfilled" my order, took my money, and sent me different ones without notifying me. Now it is up to me to send them back, and wait a few weeks for my refund to process. DO NOT BUY FROM GROUPON GOODS

Date of experience: March 25, 2016
Maryland
1 review
1 helpful vote
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I was gifted a groupon. When I tried to use the groupon for a night's stay at resort I was told by the resort that it was under new ownership and could not be honored. I requested with detailed information from groupon customer service staff to have groupon bucks credited for the amount of the groupon that I was not able to use. They refused and said the gift giver is the only one who can get groupon bucks credited. This makes no sense and is dishonest business policy. It's the same if you were gifted a too small shirt in a department store and went to exchange it in the store with the gift receipt but are told that the exchange can only be made by the gift giver. Poor, poor policy. This groupon was paid for and they hold onto your money... not even a credit in the form of groupon bucks (which was what my request was). Holly Evans

Date of experience: March 25, 2016
Iowa
2 reviews
1 helpful vote
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I loved Groupon when things were going smoothly and I could order what I wanted. Then... the day came when I actually needed customer support/care and... cricket... nothing! Their website offers little to nothing. But, I dug deeper and finally got a number (they only email back within 24 hours). Here I sit... 35 minutes into my "hold" mode. And, still nada. Oh, wait... they just answered and yes! Disconnected me! OMG they absolutely are on the bottom of the armpit line for service. I am NEVER using them again. Do not EVER use Groupon with an expectation that they will support you... the consumer.

I gladly submit my name: Jill Sisk

Date of experience: March 24, 2016
Georgia
4 reviews
10 helpful votes
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I like it
March 24, 2016

I like using groupon, it makes it easier and there is always deals.

Date of experience: March 24, 2016
GB
5 reviews
2 helpful votes
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Plenty of things
March 24, 2016

Plenty of coupons to choose from, and a wide array of businesses.

Date of experience: March 24, 2016
GB
5 reviews
10 helpful votes
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Great
March 24, 2016

You can find just about anything on Groupon. I love using it to hang out with my friends.

Date of experience: March 24, 2016
California
3 reviews
3 helpful votes
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I love groupon! Can find just about anything to do with the coupons!

Date of experience: March 24, 2016
Canada
1 review
0 helpful votes
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Be carefull, they will double bill you for one transaction. In the background, it will tell 'oups, we had trouble processing your request'. Try again. So you do, then you get double billed on credit card. Try getting support and they are completely unwilling to help. Hello WagJag and JuzDeals... you know get my business

Date of experience: March 24, 2016
Georgia
1 review
21 helpful votes
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The 5 stars is for Ideeli/Ideel. It was my favorite place to shop. Now Groupon has jumped on the Yahoo trend of acquiring awesome companies and then extinguish their existence. Why Groupon Why? Gilt and Zulily just don't come close. Ideeli really set themselves apart with the quality of the sales and the price! Loved the Sunday Markdowns and the Last Chance deals.

Date of experience: March 23, 2016
GB
1 review
0 helpful votes
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Don't fall for it!
March 23, 2016

Groupon advertise excellent prices, but you can always get as good or better elsewhere.

Their service is, however, simply awful. I made a purchase that was promised delivery in 7 days. After 30 days I had to get in touch with the supplier directly to find what was happening and was told that my item was damaged and the deal was sold out! I am still waiting for a refund.

Use them at your peril!.

Date of experience: March 23, 2016
Michigan
1 review
0 helpful votes
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Why do half the websites for products seem like a SCAM? Computer freezes when trying to check out not to mention NUMEROUS pop ups for other items to buy when trying to redeem your groupon. VERY FRUSTRATING! Canceled two orders already because its not worth the hassle and should not be so hard to redeem.

Date of experience: March 23, 2016
Texas
5 reviews
2 helpful votes
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I can't use a $39 Groupon for a children's tea party because my nieces moved out of state. They will NOT give me a credit. They are giving other people credits, and I have gotten a credit before because the salon would not return my calls to make an appointment.

Date of experience: March 23, 2016
Texas
1 review
12 helpful votes
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What happened!
March 22, 2016

This site used to be so easy to use. So visually appealing and the quality was REALLY great! Much better than zulilly. Now it site sucks, and so does the quality of the clothes. BEFORE buying anything make sure you can return it! You will be returning it if you like quality clothes!

Date of experience: March 22, 2016
District of Columbia
1 review
1 helpful vote
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Why did Ideel merge with Groupon? Groupon is good at what it initially set out to do and Ideel was awesome at what it set out to do. I was almost a daily consumer! Now? Ughhh! The clothes look cheap and I don't even want to understand how to navigate to look up shoes, jewelry, etc. Goodbye Ideel. You took a good thang and made it bad. You cheapened yourself. SMDH@ Ideel w/Groupon.

Date of experience: March 21, 2016
Canada
6 reviews
11 helpful votes
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Some of the deals are good, others such as house cleaning and mobile massage are terrible, I tried various different cleaning services through Groupon and have yet able to actually booked one, I had the misfortune of the cleaning companies cancelling on me, some the very same day. Couldn't book a massage to save my life with "We Massage" service.

Date of experience: March 21, 2016

From the business

Groupon is the largest "daily deal" site, selling vouchers for discounted local experiences and services such as restaurants and spas, as well as travel packages, shopping, and a number of other items. Vouchers are purchased upfront and typically must be redeemed by a certain date, after which time Groupons expire. To businesses Groupon markets itself as a way to drive new customers. Groupon is a public company (NASDAQ: GRPN) and is based in Chicago, IL.


groupon.com
Chicago, IL, United States
+281