Groupon

As a consumer I thought this website was great but as a business discovered that they will only let you on it if you do all the work and if they can ensure at least 50% off of something. We tried to do a groupon that would provide a customer $25 off a purchase that could vary from $100-200 based upon what product they chose and they wouldn't do it because the percentages wouldn't show high enough. We aren't a food place we can say $20 worth of food for $10 so 50% off but have quality items. They are really going to limit themselves to food and beauty salons and leave themselves wide open for some other coupon sight to steal their niche market.

NEVER trust groupon with anything related to travel. I purchased a groupon for a hotel stay two weeks ago. They just CANCELLED my stay without informing me, and sent me an email that they refunded my credit card because they published the incorrect rates.

I already purchased a rental car, I already have family meeting me there for my birthday and now I am not sure what to do. The worst part is I went back to the groupon to see how much the price went up, and the rate increased from $86 per night to $377 per night.

For all of you looking to buy a vacation through groupon, imagine purchasing your family vacation, planning it, taking off work, only to find out that they decided to cancel your vacation on you two weeks later. It would leave you between spending a lot more money to go on the same trip you already priced out or doing nothing.

BUYER BEWARE!

I purchased a gift for a father's day gift. It was with Waterways Cruise for a dinner cruise. I scheduled as the coupon said. I received an email from the company saying they cannot open because they are having a problem with our port here in Seattle. They rescheduled for June 27. We're not going to need it then nor will I be in town. I contacted Groupon thinking oh they have common sense. I let them know I would not need it. June 6 is when I purchased the item. I asked for my money back. They said you are going to have bucks on your account. I'm NOT using y'all again and need mention the company cancelled, NOT ME. They would rather a negative report than give a customer rightfully their money back and fostering a good reputation. I WILL NEVER USE THEM AGAIN!

I contacted Groupon to warn of fraudulent moving company and they ignored me. This company created distraction breaking my furniture and dumping in street to steal anything I had of value in back of moving truck. Hallaluyah Haulers, Nashville tn.
Groupon still promotes them. These people are corrupt and operating illegally but Groupon doesn't care. How many more victims?

I recently bought a $116 Groupon Getaway for a one night stay in Toronto. When I noticed the Visa charge had jumped to $152 I contacted Groupon to ask why the difference. I was told the fine print noted the offer was in US dollars. Note that this particular fine print was not repeated in the order information you have access to once you've purchased the offer. If you missed it up front you don't get a 2nd chance. It turns out the one night cost us more by using a Groupon than if we'd booked through the hotel directly.

I bought a hotel for my sister that evacuated Houston because of the Harvey hurricane. Because the roads were closed and major flooding she was not able to check in on the date. I reached out to groupon 2 hours after I made the purchase to let them know and see if they could help... the rep was very unhelpful and showed no sympath. The rep supposedly escalated the issue after he refused to put me through to a manager... he lied and said a manager will reach out to me within 24-48 hours. It has been day 4 and I still have not recieved any communication from them... also I called during there "open" call times and the message said they were closed. Never purchase the hotel deals from groupon... u can actually call the hotel directly and get them to match the deal, they like it bc they get more money and don't have to share with the joke of a company groupon.

Two bad experiences.

First experience - I ordered a Valentino handbag that was gorgeous on the website. I received it and it felt and looked like crap. I took it to the Valentino store and they confirmed it was NOT an authentic Valentino bag. I'm not sure how they can get away with selling fake bags when I paid almost $500 for this item.

Second - I should have learned from my first experience, but I bought a jacket and a few other items from them. They lost the package. Somehow they don't require a signature on the package and the package was claimed to be delivered. It was never delivered, as my doorman can vouch for that. They log every package that comes into the building and this package from ideeli never came.

Ideeli seemed like a great website, but unfortunatey I would stay away.

I purchased a dress from groupon which was showing dresses from ideel. I loved my purchase and went to the ideel site to purchase another one. It showed that it had it but when i clicked it would not go into my cart. I did a live chat with 2 different customer service reps but they were not helpful at all. I just wanted the buy the same type of dress i purchased from groupon, no big deal. Well it became a big deal because they did not know what i was talking about. Frustrating. It was the all black glamour wrap dress in 16W it also came in multiple colors.

I personally have had no problems with Groupon, in fact, I once had a problem with a company that was not responding to me and they refunded my price even though I had already used the Groupon. I do think they have good deals, not to the point that you have to stay glued to the computer screen daily, though. Personally all I could say is, in case of trouble, contact Groupon costumer service. However, keep in mind that each experience is different. I for one do not use Groupon often, and I make a point of calling and checking the fine print before I use my deals. Never trust any company.

WOW - I only wish I had read a few of these online reviews before I used Groupon for the 1st time in September. I completely share the opinion that groupon is a scam. Thankfully it appears I am only out $39 and not more. IRIse Performance in Lenexa KS had a heck of a deal for 1 yr membership - $39 - to drive in business. They had over 300 purchases ($11,700+) and closed their doors. Literally these people took their money and ran. Now despite Groupon's guarantee they have not done a damn thing. I can't get a live person on the phone - even after 30+ minutes. Responses via email seem 1000% generic and clearly NOT from people where English is their first language. This is a total scam. I FOR SURE do NOT want any offer of worthless Groupon Bucks. I will never ever use it again. Their promise isn't worth the papers its printed on - so to speak. What a total scam - probably an international scam out of China or India.

Customer service won't respond. Get in touch with customer service through email, just through their own site and they won't respond. This makes it hard to keep a paper trail of your complaints or concerns through your own email

Horrible customer service. No help at all. I have not received my order for a month now, the csr told me the merchant would call me within one business day.Never received any email or call and when I wrote back to Groupn, no answer.Impossible to speak to anyone.I have never seen such HORRIBLE customer service. I put ione star but it deserves 0 stars