Joe H.

I bought a hotel for my sister that evacuated Houston because of the Harvey hurricane. Because the roads were closed and major flooding she was not able to check in on the date. I reached out to groupon 2 hours after I made the purchase to let them know and see if they could help... the rep was very unhelpful and showed no sympath. The rep supposedly escalated the issue after he refused to put me through to a manager... he lied and said a manager will reach out to me within 24-48 hours. It has been day 4 and I still have not recieved any communication from them... also I called during there "open" call times and the message said they were closed. Never purchase the hotel deals from groupon... u can actually call the hotel directly and get them to match the deal, they like it bc they get more money and don't have to share with the joke of a company groupon.