Ordered product 17 days ago. No shipping info provided yet. Contacted cust service via email. Got a response saying someone would respond within 72 hours. Called live support... agent could not tell me anything because a "service request ticket was filed and it was less than 72 hours" Unreal. Is the US Government running this place?
By the way... ordered from Amazon two days ago... my package will be here today.
Very disappointed, purchased the services, then don't need it anymore, no refund, no exchange even not allowed to trade in for something else.
They recently changed the return policy without inform customers, all sales are final
Will never buy from Groupon again
Groupon stopped taking phone calls, but their online chat people are morons. They put a coupon out for ticketmaster that it won't accept, then have no idea what I am talking about. Wondering if "Ben" is a computer or just an idiot. Last time using that site!
Groupon is only ultimately good for a limited spectrum of buying already well known quality products at discount but not for anything else being sold because as some else said it doesn't seem like they investigate the offers, enforce consumer rights and or guarantee from fraudulent vendor activity.
I had about $80 worth of credit on my Ideeli account which has now disappeared. I think everyone here having similar issues we should all become one voice and go after these people legally. Like filing an action lawsuit for stealing people's money. This is absurd.
You show no consideration to your loyal customer whom have been with you since the beginning. Groupon and Ideel are like oil and vinegar - it doesn't mix. Those hooker dresses, cheap shoes.
Thank God for GILT!
You only have 2 hours to cancel. I was literally 5 mins past and nobody answers their phone and online chat isn't always available. Now I'm stuck with 2 mattresses ordered in error because of fine print. No refunds... stick with Amazon u can't go wrong on service or price!
I purchased a Groupon for LegacyBox 2 hours ago. $125 groupon for $39. At checkout my groupon wasn't accepted. I could have saved 1/2 by using LegacyBox's Black Friday $8 per tape offer. Even the shipping was deeply discounted
Also, groupon does not make it easy to leave a review on their site - wonder why? And customer service took me into the same rabbit hole. Disgusted!
Ordered set of 48 brush heads on January 12th the product not delivered after 8 days, sent more than 10 times emails to: *******@groupon.com
No response / no product and no my money back in one word: they are scammers!
I don't advise anyone to buy from groupon just a headache
More times than not have I been left holding a Groupon which is worthless since the company doesn't honor them, is unavailable or simply gone out of business. Well, I have learned my lesson... I am not going to do it again no matter how good the deal. As your Mother always said "You get what you pay for"
I purchased oil change for $24.99 from Groupon. Total cost was really $60. Big rip off. Avoid using Jiffy Lube "deal". I called and complained because the receipt showed they performed services that we had not requested. Jose told me those charges will be removed, so I'll see if they follow through.
I've never dealt with Ideeli's customer service department so I cannot confirm or deny the issues raised by other reviewers. However, my friend used Ideeli to book for me an amazingly discounted hotel room in Las Vegas for a weekend. Ideeli's discount personally saved me a few hundred dollars, which in my book is pretty good. And this didn't factor into my review, but almost all my female friends are big Ideeli fans.
I think they offer some pretty good deals. I've only purchased items from the "Goods" section, and no complaints except for a cracked iPhone "tempered glass" screen protector, which was refunded the next day without a problem. The shipping is also just really, really slow. Other than that, no terrible issues... yet!
There's definitely value by going with groupon, but there's also a downside. For services, a lot of times the provider straight up doesn't give a f since it's already paid for. I've bought some items via them, not bad but nothing to write home about either. Most things seem cheaply made and have a knock off feel.
Bought a dress. Perfect transaction. Came in less than one week. Exactly as described. Site requires a mature person who has read the terms- no refunds, only credits given, range of delivery times, due to nature of site-fantastic deals on high end merchandise and designer clothing not normally available to average consumer- you have to have some flexibility. Know what you want, know your body type, do not try to return worn clothing. Keep all tags and packaging. Items are leftovers from shows etc. so sometimes they cannot get their hands on merchandise due to competing interests from other sites. You are going to have some disappointments due to competition for a limited resource. I know I will win some and lose some. Something else will come along if you miss out on a bargain and what bargains. LOVE THIS SITE. With two girls and myself, a great way to be on the runway at home for a fraction of the cost.
Hi S T.: It's a pleasure to hear from you, and I'm so glad we are able to bring the runway home for you. We look forward to providing you with more positive shopping experiences in the future. Thanks for reaching out, and happy shopping!
Jason Faria
Customer Service Manager
Ideeli, Inc.
I've ordered from this site at least 4 times over the past year and have been satisfied each and every time. Have gotten great quality clothes at discount prices... which is my goal in life! Have not had to return anything, which after reading these reviews, I'm extremely grateful! It's one of my favorite sites...
Hi Anita,
Thank you so much for your kind words! I'm thrilled that you're enjoying your ideeli experience. If we can ever be of help, please be sure to reach out to us at support@ideeli.com.
Happy shopping!
Best,
Jason Faria
Sr. Manager Customer Service
I shopped there for a year, with pleasant experiences--I was a big fan. But clearly something has changed about the way they run their business as of lately. My last three orders have included:
1. Missing item
2. Item "labeled" right but not as pictured
3. Completely wrong item
They keep getting slower in their customer service request responses. The "will resolve in 3-5 days" is untrue. It has been almost two weeks and they haven't resolved my most recent "wrong item" issue. They have lost my business for good, and I would not recommend them to anyone. I will ensure every friend that I have recommended them too in the past knows that they are no longer reliable.
Hello EJ,
Thank you for taking the time to share your thoughts on SiteJabber. We're truly sorry about your experience with your orders and our support team. I'd be happy to assist you directly, can you please private message me your user id (email) and order number(s) so I can help you out immediately? Thank you, and I look forward to hearing from you.
Best,
Jason Faria
Sr. Manager Customer Service
I am using groupon from long time & experience was good before i bought refurbished iphone12 pro. I want to return this iphone because of audio & camera issues. I raised request on a chat with customer care on 29 dec 2023 but no response from groupon. More than 15 days now. Their customer service is very bad. They keep telling wait for 1 day/3.
Its my daily job to take a follow up with them now. Cheers!
Worst place to buy goods. Deserves negative reviews for goods and their customer support.
Paid £450 on July 14 for 2 memory foam mattresses which I still haven't received [now October 23]. Contacted Clouds who eventually emailed me back to say my order had been lost in transit and promised to despatch my order and reimburse delivery [£50] - I have received neither!
Contacted Groupon who said they would issue a credit note valid for 6 months - Don't think I could spend £450 in 6 months - don't want to buy things for the sake of it but can't afford to lose it either
Over 45 days so paypal not interested - not sure where to go next!
This sucks! :(
Hey, i've been a groupon fan for a long time but not any more. Purchased a vacation getaway voucher and then tried to contact the travel agent. Good luck trying, as the agents phone number (travel by jen) is out of service. Groupon is making a big mistake when they don't do adequate research before selling these expensive offers.
Overview
Groupon has a rating of 1.6 stars from 5,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 252nd among Daily Deals sites.
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- Chicago, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy,
I'm so glad you took advantage of one of our amazing travel offers. Thanks for taking the time to share your feedback. Should you ever need assistance, please don't hesitate to reach out to us at support@ideeli.com.
Best,
Jason Faria
Sr. Manager Customer Service