Groupon

Really appalling customer service. I received a damaged product (which happens) but the customer service following has been rude and unprofessional. Please do not use this company, so many negative reviews.

Paid for a oil change 60 bucks or so, Groupon instantly charged my credit card, but did not furnish me any kind of code to use. Contacted customer support, and the route Idiot said it would be about four hours before someone would get back to me. Whatever business you're dealing with, just go directly to them and ask for a discount, they'll be more than happy to give you one. Now, I'm having to dispute the charges on my credit card, because Groupon never gave me the coupon that I paid for.

I have had bad luck with clothing and services. The dress I received had a hole in it, and the shirt I got was literally sewn together wrong. How does that get through quality check? As far as the services, oftentimes it is impossible to reach anyone to make an appointment. Other times you get an attitude, like, oh, you are cheap because you are using Groupon. My pedicure lady showed up 25 minutes late. Now, I can't even write a review. I have reached out to customer service to find out why, but no response. Ugh! I'm done. Good deals are only good when you actually get them.

I think it is terrible how these companies have gone 100% online. You cannot email, call, get a phone number or person on the phone. If you need a refund or any kind of assistance after your purchase you are screwed. I had purchased Catalina Flyer tickets to Catalina Island and after groupon purchase you are prompted to then go to that Catalina Flyer site and they were fully booked for over a week out?! So we obviously needed a refund. When people spend money on your company, they should be able to call and speak to an actual agent regarding their purchase. What a scam. Unfortunate. No more purchasing from Groupon, you have lost my service. What a nightmare!

I purchased a tour on Groupon.com. Their booking system allowed me to purchase for 'today' but when I went to redeem, it was expired. I purchased in the morning and tours were available until late afternoon. I contacted them right away received prompt responses, but from a different person every time. After dealing with 10 different Groupon employees I've made no progress and accepted a Groupon credit, which is of little use because I'm from Canada. They said they could not transfer the credit to my Groupon.ca account. Their booking system is faulty and, based on their responses, I am not confident they will fix it. Beware.

Groupon has presented me with some great deals over the years. Some of these deals have been wasted money (due to the fine print, not being able to schedule a good time with the vendor), while others have been very worthwhile.
I would caution anyone from adding their credit card to Groupon. There isn't a checkout page so as soon as you click the 'Buy" tickets/Groupon it'll charge your credit card. Groupon will then refuse to refund your order, even if you didn't intend to purchase the item or ticket. Be aware of this.

-Nick

For exactly 120 for a couples massage was not reflected on my account. I contacted groupon and gave them the order number in question as well as screenshots of my confirmation email. Instead of inquiring on the issue they refunded a second groupon voucher I bought for a movie ticket in the amount of 26.45 when I paid 29.45 and skipped out on paying my 3 additional dollars. When I contacted them a third time, my email was blocked. I would have been fine calling and explain this issue but there is no customer service number. Beware of the bs. Groupon is sketchy.

I purchased an air duct cleaning from Elliott's Air Care. According to the site, they service are within 110 miles Newark, DE. I'm located less than 90 miles from there. When I called to make an appointment, I was told that my area is not serviced. It's virtually impossible to get a refund on your credit card. Now I'm stuck with useless Groupon bucks.

I contacted customer support to get a refund for an unused Groupon that I purchased and was unable to use due to the fact that the merchant went out of business before I was able to claim the service. First of all, you cannot contact anyone via phone, so you're left with an online chat center located who knows where. After explaining the situation multiple times, they flat out refused to offer me a credit or a refund. In light of what happened, I basically feel that Groupon stole the money from me and kept it all for themselves without the defunct merchant or I reaping any benefit whatsoever. Terrible policy, poor customer service, and dishonest business practices all the way around.

I'd give 0 to Groupon. I bought universal tickets in LA and spent $470 but the entrance I found out I had to buy some 3 day pass which would come to some $800+. Anyway I wanted to get the money refunded and if not refunded they could have given it as a credit for future use. When I called Groupon about either refunding or giving credits they just deleted my Groupon account with out my permission!
Who does this? Who deletes customer account b'cos they are asking for refunds!

Ordered tickets on Groupon for bike & kayak. I followed the instructions, and made a reservation for 3:30. Showed up at 3, like they said, and the doors are locked. Called, and no answer. Asked the surrounding shops but they said that's weird, because they don't close until 5. Paid for it and everything, don't know how to get a refund. This was for my husbands birthday surprise, and it turned out like this. He's always wanted to go kayaking, and especially on his birthday. So disappointed and would not recommend to anyone. Horrible. This is beyond ridiculous. This is our first birthday together and it's like this? Can't even get an answer.

Do not do business with these clowns. They refunded an active Groupon for airport parking that I did not request. Now the "deal" is not valid and now that I am out of town returning in two days, I will have to pay the full rate to the merchant for all 7 days. Of course, their customer service is apparently in another country and those people cannot speak English or understand electronic correspondence in the English language. What a mess. Thanks Groupon for being amazingly crappy at your business!

I have used Groupon in the past, however, at this time they have shut down their offices for customer support due to the pandemic. I called the merchant line and selected an option for customer purchase support and got a recording that states this. I purchased a groupon for Qualtry. Long story short, the voucher code did not work. I have spent countless hours on the phone/computer talking and emailing and chatting trying to get someone at Groupon to respond. We are going on two weeks, no response. Qualtry can only say it is not their issue... Groupon will not respond to any of my requests to speak to someone... I guess they are just ok with taking your money and not making sure that you get your purchase... BE AWARE...

This company will sell you coupons that don't work and then give you the option of getting another coupon or what they're calling Groupon bucks. It happened to me and there's no way of calling these people. If you like throwing money away. You're better of gambling that spending a dime with Groupon