Kate L.

I contacted customer support to get a refund for an unused Groupon that I purchased and was unable to use due to the fact that the merchant went out of business before I was able to claim the service. First of all, you cannot contact anyone via phone, so you're left with an online chat center located who knows where. After explaining the situation multiple times, they flat out refused to offer me a credit or a refund. In light of what happened, I basically feel that Groupon stole the money from me and kept it all for themselves without the defunct merchant or I reaping any benefit whatsoever. Terrible policy, poor customer service, and dishonest business practices all the way around.