Groupon

I have read some of the reviews to groupon goods, and I'm having the same issue of not receiving the goods and then not being given a refund from them. They are a rip off. Who has my stuff? I've ordered about 4 different items in the past 4 years, and the same thing every time - shoes twice, a watch, and a hair band. You'd think I'd learn my lesson, right?! And the people that I finally heard from were NOT helpful, but actually a bit snarky, but perhaps it's just the email communication thing.

I placed an order Nov 21. I got an email confirming the order however, I never received one for shipping. I emailed them requesting information and I got an automated email saying "oops, it fell through the cracks but it's ready to ship". 2 weeks later, still nothing. I emailed them again and got a blanket response stating "we are super busy but will get back to you ASAP". A month after the order was placed - it was cancelled. I was not notified of it though, I just happened to check.

In the midst of all that, I placed another order for a voucher, only to receive an email stating the fine fine print had changed and the voucher was now only valid on a limited amount of products from the company, as opposed to all stock as was stated when I purchased the voucher.

I have also emailed their "feedback" department and now I'm pretty sure I'm being ignored. I can not and will not recommend this site to anyone.

They misrepresent their shipping method. Thus they lost my package. When I called (4 times) I was told by different Customer "Service" people that it's my problem. "You will have to deal with it". WTF?
I would recommend you RUN away from Groupon.
And as far as the services they sell... It's funny that when I go on the website of the place they're selling a Groupon for, the price is the same as if I'd just ordered direct from the provider.
Groupon Sucks, Avoid. Avoid. Avoid.

Coupons are good, but NEVER buy a product from GROUPON. I have this watch I could have ordered through Amazon, but I wanted to save money. Ordered through Groupon to save $10. HUGE mistake. It took 3 weeks, wrong product came and now I am having the most difficult time trying to get the return processed as their web page is not working for processing returns. After the 4th email they finally gave me a phone number, but is is only good 8-5. Oh yeah and it could be 30 days for my refund! That is totally awful to say the least, but then I will never order a product from them again. WORST Ever online shopping experience - obviously the coupon people can not deliver the product. They said oh it is limited supply - but 3 weeks to get something that was paid for on the date of the order? Now I have to wait another month to get the money back? Save your time - shop elsewhere.

I had to take the time to communicate with you regarding the customer support I've received since I place my 9 orders on 7/30/2016. Both calls and chats have been abysmal. The worst customer service I've ever experienced. I spent 4 hours on the phone just this morning with various representatives describing the issue only to be over talked and ignored. Half the time I was speaking with people that I couldn't understand because the had very limited English speaking skills. I was given a ticket number and other useless information that rendered me unable to process orders. Does this mean that you don't want my business anymore? Because I can't place an order because the system keeps changing my shipping address. I chatted with someone about this and they had only ridiculous suggestions.

Published review 3/25/19
We have many years of history with Groupon and in the past have enjoyed using them in with our business marketing. They have recently changed thier policy on paying the businesses and now only pay them when offers are redeemed. That means if they never get redeemed the business will not receive any of the money that Groupon collected for the businesses. This doesn't actually even seem legal anymore and definitely bot right for them to keep 100% of the funds on non redeemed offers. I suspect many businesses will not use Groupon any more with these new ridiculous terms. Sad to see this change of thiers.

According to my bank account, I spent around $2k on ideeli.com last year. I loved checking the site each day and all the great deals. This groupon switch is horrible. I get it was a business decision to sell out, but at least keep it remotely the way that made ideeli.com so popular. The groupon setup is also cheap-looking, for lack of a better term. I visited the site once, contacted ideeli for the balance on my account to be refunded, and have only visited Hautelook each day since. Too bad for ideeli - and I am sure many employees who worked for them also lost their jobs. Bad decision all the way around. But good news for Hautelook!

So people tell me to *******@Groupon and I finally look for something to buy. I figure I'd buy an LG Bluetooth because I need a Bluetooth. I order one on the 2nd and they keep telling me it will be delivered in less than a week. Here it is another week and my Bluetooth has never shipped. $100 down the drain because their poor excuse for customer service tells me they can only help two hours after the order has been placed and I have missed that window of opportunity. #scam

I spent $229 on an Xbox which arrived not working. They tell me they don't deal with it, call Microsoft. Who keeps it for anaother month. It comes back, same problem, nothing changed. Now they want me to send it again. I just want out, but now the 90 day warranty is up and they will only fix it if I pay. What?
I contact Groupon explain the whole story. One response, after 3 days waiting for a response, Your 90 day warranty is up. Case closed.

1st time members get a $45 deal from Groupon. The ONLY button on Groupon site sends you directly to Costco site. Enter the Coupon code during registration and will show what the fine print on Groupon tells you. Once your signed up and transaction goes thru you'll Notice FULL Costco amount $60 was charged. Customer service on Groupon throws it back at you as if you signed up inappropriately.

Purchased tickets for Jones Beach Nikon Theater in February. Printed up tickets, section 24, Row G- Up high, but actually front row for that section.
Yesterday they sent me an e-mail and changed seats, same price point, high section, Section 24, but seats were all the way back in Row K.
Chat with customer service-Muhammed A-was useless, when I asked to speak with a supervisor he said he would get one to write me in 24-48 hours. Today another e-mail-from Muhammed A, acting as a customer service supervisor, again saying too bad.

Never again.