I purchased a camera bundle two times from groupon with the web site identifying Beach Camera as the seller. Each time the package did not include the camera body. Shoddy shipping. Groupon had no control over the purchase and it takes 15 + days to get credit applied back to card.
I have purchased so many different things from Groupon. Dog beds, couch covers, Home show tickets, Excel courses, etc. I have been pleased with everything purchased. If you purchase and don't use the money still stays there for your next purchase. A win-win. I will continue to purchase from Groupon. It also is city specific so you can get goods from your local city. Awesome.
It has now been 45 days and no labels customer service keeps saying "a few more days" what kind of service does this company have to keep saying that to a client. Never again and I will be telling all the moms and mommy groups to not buy from this company.
Bully sticks were wildly misrepresented. Thin smelly sticks! Took under 5 minutes for my dog to eat one. Bundle cost-$25! Poor quality dog bed cover, sweet potato jerky misrepresented. Expensive! Dry, tasteless chips. Dog hated them!
I have tried several times to use groupon. I read small print and yet when I try to use them there is some hidden glitch website or otherwise preventing it. I have had my vouchers refunded but it was a lot of work each time. I would be wary of spending more than your willing to lose.
Made a very small purchase of a personalized item but could not find a way to personalize that item... could not get any help no matter what I did... first and last time dealing with Groupon and their associates
Horrible customer service! I was appalled by the way they handled my inquiry. I was trying to buy a dress on the Ideeli app that was listed for $119.99. When I got to checkout, the price went up to $189.99. After I contacted customer service, via online chat because no one is available ever by phone, and proved to them that the listed price and the checkout price were different, they told me that someone would contact me within 24 hours, which they never did. The customer service agents are worthless. They just tell you a supervisor will call you. Do not ever shop here!
Customer support is the worst I have ever dealt with. They dont call back and no way to contact them. That is very suspicious. I think they are going out of business. Live chat is a rip off. They are from overseas. How do they know whats going on and what their inventory is like. Terrible site.
I am having trouble using a Groupon I purchased. The merchant has no tours this month. Groupon would not give me a refund and the rep only gave generic responses. Very disappointing. Won't use it again
While I love Groupon and the amazing deals you can get on the site. Read the small print! Many retailers have stipulations, locations where the groupon can be used, how long you have to use it, and additional items you may have to pay for, such as extra oil if your vehicle uses more than the norm. The additional costs can sometimes make the deal not such a deal. Overall, I do love Groupon and when you call them with an issue, the customer service is usually very good.
Groupon keeps advertising the "waterproof" furniture slip covers and they are not! I bought 4 of them as a gift for someone who needed them to be waterproof. There's nothing about them that is waterproof. They're just basic blankets to put on your sofas. I let Groupon know this, but they continue to advertise them the same.
This is the worse company ever! Horrible customer service and delivery! I never received my item and never will! They say does not ship to p. O. boxes then why do the send UPS to deliver it to the POST office for the post office to NOT be able to deliver to a physical address?! If it's going to the POST office then why even use UPS? I have a P. O. box, but because you won't ship to the box I put my physical and now I can't order anything or receive it! All customer service said was sorry for the inconvenience, but there is nothing I can do... Wow stupid most ridiculous company! Will not recommend this to anyone! Don't shop with them it's all lies and bull$#*!!
I have not been able to limit the amount of vouchers that people are able to purchase. Businesses use to be able to have this boundary. All they say is, "I understand", leaving us being the bad guy with potential clients. Shameful business ethics all through Groupon not letting their merchants having a voice.
I ordered two items from Ideeli.com which were supposedly shipped on 02/21. I checked the UPS tracking number and UPS has no record of the item being shipped. After emailing ideeli (there's no phone number) I was sent a canned response which was equivalent to no response at all. Basically, I was told to check the shipping policy, wait ten days more, and then put in a claim with ideeli. Then the items would be shipped. This just doesn't make any sense. They have my money, and I have no hope of getting the items any time soon. This site has good stuff and good prices, but their shipping procedures and customer service has a lot to be desired. I have made several purchases from the site in the last six months and this is the third such problem with shipping. I have never encountered anything like it on other websites (ebay, overstock, ect.). Three strikes and they are out. Apparently they do not care whether I remain a customer or not.
Don't buy from here unless you don't mind being charged for something only to never receive it. I love the $10 shipping charge - what exactly does that pay for if they never ship it?
I ordered something from ideeli, then three weeks later ordered a few things from Gilt.com. Both the Gilt.com things are here and wonderful. The ideeli stuff is nowhere to be found.
Also, I almost bought a pair of jeans off ideeli yesterday then found the exact same thing on overstock.com only CHEAPER and $1 shipping. LAME.
Hi Alli: I apologize for any confusion. Please let us know the order number so we can look into this immediately. You can reach us at support@ideeli.com, or orders@ideeli.com right away. Thank you so much for getting in touch with us, and being an ideeli member.
Jason Faria
Customer Service Manager
Ideeli, Inc.
I tried to cancel my reservations through groupon before they made the actual reservations but to my surprise there is no human help for frustrated customers! I finally spoke to a lady on the live chat and she reassured me I would get my refund instantaneously after cancelling and I still haven't received my money or the email confirming my cancellation. I will say that this was my first time using groupon and it will also be my last! They don't make it very easy to get the money back!
Never use them! Take your money for a hotel that's fully booked and now I've got nothing too show for 315 pound refusing to give a refund or even help us even after the hotel has emailed them saying they cannot book us in
If you are thinking about buying a so called Groupon deal don't! Instead contact the business directly and they will more than likely sell you the deal directly. You will also get better service this way... no lame middle man. Just some free advice...
I purchase a pair of boots from Groupon, great deal, Groupon said over 700 pairs available. About a week after the purchase Groupon says oops sorry, we overestimated available inventory and no boots for you, ma'am. Took 10 days to process my refund but you'd better believe they had my money the day I placed the order. They had my money for three weeks knowing the order could not be filled. SHADY. Never again.
Purchased a massage deal for my mom as nice Mothers Day gift. The deal was with Massage Advantage, but every time she called they said they were fully booked. The Fine Print said "by appointment only". Groupon refused to refund me for that reason.
Overview
Groupon has a rating of 1.6 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Groupon most frequently mention customer service, credit card and fine print. Groupon ranks 250th among Daily Deals sites.
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Hi G,
Thank you for taking the time to provide your feedback here on SiteJabber. I apologize that there was a price discrepancy between our website and the app. This may have been caused by a bug of some kind in the app and customer service should have issued you the price that was shown there, after having verified this discrepancy. I'm also very sorry that no one contacted you back after the chat you had about this price difference. If you had wanted to speak with an agent over the phone, you can always leave a voicemail for us to return, if all agents are assisting other members and are unable to answer, or you can request to have someone contact you by phone. Either way, you should be contacted back and I’m sorry that you were not previously.
I'd like to check into this issue and find out why this happened with the app and also why you were not contacted back. Please let me know if you placed the order and the order number, if it was placed. It will also be helpful if you can message me back with the incident number from the live chat or the email address you used when contacting us. Once I have this information I'll check into what happened. I look forward to hearing back from you.
Best,
Jason Faria
Director, Customer Service