I stopped shopping at kohls because of long lines and messy overcrowded stores, however, their on/line service is really excellent. I can shop, get discounts and kohls cash just like in store and my cart stays active when I leave it. In addition they offer discounts upon reduced prices and have had every item I have searched for! I still don't like their in store shopping, but on-line is definitely worth it! Returns go directly to store if you want and I have had only one or two people ahead of me at return desk. Very easy to return items.