Groupon UK

So far I have ordered 4 items from Groupon, one still being in transit.
Item 1 was delivered promptly and without any fuzz. Perfect.
Item 2 and item 3 did not show up within the expected time frame. I had to chase them both. Item 2 was allegedly sent out on time and in transit. I was asked to be patient. Funny enough, 10 minutes after I had this rather generic reply from customer service I received another email saying that my items had been shipped (again?) and I got it via Hermes the same day. Maybe I am wrong but isn't this a bit of a coincidence? I chased item 3 after 9 weekdays only to be told it should have arrived by now. Customer service said they'd send it out again and I should expect it within a week. I am glad it wasn't a present or something I needed on time. Fair enough it arrived within the week. Item 4, well, it's been 7 days since I ordered. The tracking number provided does not exist, all I know it's that the product comes via Dutch post. Let's see what happens. I will not be using Groupon again.

Edit: not surprisingly item 4 has not turned up in the delivery window either. The tracking information does not exist, so I have to get in touch with their customer service yet again. Once I get my item I will be deleting my account (and tell friends and family not to bother!).

I have had an account for many years with Groupon.

Last year I purchased a CBT motorcycle training day for about £60.00
The CBT company (Groupon supplier) man I spoke to was very rude and said he had no day course available for another month or so.
When I contacted Groupon, they did not care about the poor and rude service that I had received and just place a credit on my Groupon account and not back into my bank account.
I had also purchased a hair treatment voucher which should have included conditioning treatment, I did not receive this. I contacted Groupon again and they placed a small credit on my account.
2 weeks ago they said there were lots of credits on my account and closed it without returning my £60.00 for the motorcycle training day.
I have tried to contact them and they have not been helpful and just keep reiterating that they have closed my account.
I am still emailing them to ensure I get my money back.

Hope this helps you all.

I would recommend you all to read reviews before using this company.

I made a purchase on Groupon website, from Groupon Goods Global. The item (an electronic tablet) should have arrived within 7 working days of the date of purchase. 3 weeks on I still have not received anything!... Contacted Groupon customer service but they were very unhelpful. On Groupon website it now says in my order details it has been shipped 2 weeks ago (!), however tracking reference for Royal mail is not valid (it did not enter their network at all!). Been told to wait, and again wait... Needed that tablet for my kids for travel and holiday! Poor service, poor custumer service, not happy. No order confirmation by email, no updates on order, no confirmation email for shipping (as they promise on their website). This tablet is no longer available on their website, sold out, and I wonder whether I will ever receive my order! Unreliable! Waste of time! Opened a case on Paypal and they did not even replied to my comments! As I do not know whether they'll post it or not I cannot even go to shop and buy another tablet as I do not need 2 tablets in the end...

Got this offer or shall i say NO DID NOT the offer didnt go threw very said not them so phone groupon they said they look in to it and email me back when sorted WHAT RUBBISH 1ST TIME I EVER USED GROUPON I SHALL NEVER USE AGAIN

Use Groupon and live to regret it! After spending £200 on the latest Groupon dinning table set. I set about spending the next 3 hours making up the table and chairs only to get to the very last chair to find out they have given me two right legs, and I am unable to to construct the last chair. No problem these thing happen. So I ring Groupon and speak to supervisor Paul Dutton requesting a replacement leg be sent. Only to be told they cannot do this I would have to spend another 3 hours taking it all apart and putting it back in all its wrapping and then into its boxes and then make sure a stay at home for courier collection. Then in time I will receive a refund and then have re order to whole set but again there would be no guarantee that this would be correct. So I will have wasted 6 hours of my time plus any time waiting in for a courier to collect, all for the privilege of constructing and deconstructing a table and chairs set I no longer have, when all I required was one replacement leg for the set to be complete. Very poor customer service. I will not using Groupon again and would advise caution if you are considering using them. You really do get what you pay for, cheaper prices = cheaper experience and very poor customer service.

"GROUPON STEEL YOUR MONEY, DO NOT BUY FROM THEM"

I purchased some garden furniture in March, the items didn't arrive as expected, given current circustances around Covid, I was tolerant of a delay. 4 weeks later my goods have still not arrived and they have advised I can only have a credit and they can no longer fulfil my order. You pay, trust and then don't get products or your money back. AVOID GROUPON AT ALL COSTS... SCAMMERS!

I ordered an old refurbished Mac for £180, and it arrived after a couple of weeks. However it was overheating when I used it and because of its age had virtually no usable applications. I decided to return it immediately so the day after I sent it back by special delivery.

Two weeks on I was still waiting to hear back, and the information on the website for this order simply said 'closed', so I contacted Groupon by phone. They said that they did not know what the hold up was and that they would contact CRS, and also that if I sent them the receipt for the delivery they would refund immediately.

I waited another few days, then I emailed them (a challenge in itself as their awful website gives no obvious contact address - I had to search for it on different sites) again with the receipt for my special delivery. It explicitly said on their website that sending evidence that you had sent the item would result in immediate refunding.

They responded to my email telling me that I needed to contact CRS myself and email them. I find this shocking as their whole business model is being a middle man. They did not provide me with any contact details for CRS, just a website. I have repeatedly asked them why they cannot contact their own supplier, and for more contact information, but have still (a month on) not got it.

I personally believe they are making it deliberately difficult to return items, and I wouldn't be surprised if they are breaking the law in this respect.

In summary:
-Bad product
-Bad website
-Bad customer service
-Lazy and vague replies

Bought a 2 nite break in a pine lodge for up to 6 people. Deal seemed great. The very next morning rang the company to redeem my voucher. Rang 4 times, left 2 messages - no response. Eventually got through around 4pm the first day the coupon was to be redeemed only to be told that they had NO availability for the next 4 months even though I said I would take ANY day and ANY month up to middle of September (when son goes to University). I don't know how much for flexible I could have been. As this was a luxury treat for my son before the start of University it was pointless keeping it.
Rang Groupon the same day (around 4pm) after been on hold for over 15 minutes I eventually got through only to be told their computer had crashed and they would have to ring me back - surprise, surprise they never did!
Emailed the the following day, no reply, emailed again the next day - still no reply!
Rang customer service again, 4 days later, and guess what? - yes I was held in a queue for 18 minutes before getting through to a human being!
They have said they will refund the coupon as I am unable to use it but this will take at least 5 working days (how come they can take your money instantly but take a week to give it back?).
The bottom line is that the coupons are "oversold" out of sheer greed to try and get as much money as they can with no regard to actual availibility.
Their customer service is non existent. If you want a refund be prepared to spend hours on the phone trying to get through to someone - at your expense!
Would never trust them again and have now unsubscribed as, if you have any sense, you will too.

I placed an order for a TV with Groupon in the UK, and received the confirmation email stating delivery in 5 working days. After 6 working days no TV, no communications so I called them. I was told that the order had been lost and they would start a lost order procedure, which takes 10 working days. It is interesting that they lost the order, which is I assume a record in a database, but the customer service rep could still pull up all of the details on screen when I talked to him. Anyway once they declare it lost you are apparently in to a fixed 10 day period when they try to sort it out, why 10 days?
I called them twice during the 10 days but they could not tell me anything until the 10 day period had passed. Today is the day so I just called again, and spoke to a woman, yes the 10 days were up but she could not tell me anything either. She has to pass a message to the original representative to sort it out! Why? Do they not use the same IT systems, she should be able to see the same info that any of the others do.

During this process I have not been contacted by Groupon in any way regarding this problem, they still have my £999 I do not have the TV.

I would not advise ANYONE to use this company - their Customer Service is not a service it's totally unacceptable.

My daughter purchased some vouchers which she was unable to use following an accident. She explained this to Groupon who refunded her money in the form of credit vouchers. Because she then suffered severe complcations to her health she didn't realise that the credit had an expiry date.

Having now almost fully recovered she thought she would treat herself to a day out using the credit she had (over £100.00 incidentally) hoever, when she came to use it and logged ito her account she discovered that ot had "expired". Thinking that there had been a mistake she emailed the Customer Service department asking them to reinstate the missing money. Only to be met by a refusal. Further emails have been summarily dismissed, even though she explained the circumstances.

Groupon are an unfeeling, uncaring bunch who do not put their customers first and use their terms and conditions as a way to steal unsuspecting customer's money. AVOID. AVOID. AVOID.

Awful behaviour from Groupon: my mum signed up with them, and brought from them a Patisserie Valerie voucher for high tea as a birthday gift for my daughter. As a direct result of her signing up with them, her bank account was hacked. They reimbursed the money (which is something), but then proceeded to cancel her account, and not tell her about it. This afternoon when we went to celebrate my daughter's birthday, the voucher wouldn't scan. Patisserie Valerie were brilliant, but Groupon weren't. After waiting on the phone, in the cafe, for half an hour, we spoke with Shaun (20 minutes), then his manager Dan (20 minutes), the they 'escalated' it to their Resolution team who, we were promised, would ring us back before we finished our tea. Needless to say, they didn't. And still haven't. The outcome, it transpires, is that because they've cancelled my mum's account, anything and everything she bought from them prior to the cancellation (thankfully only this item) is now un-redeemable. Because... funnily enough... she no longer has an account with them!

I booked for the chimney sweeping from the company CT Home Express in Brussels, Belgium on July 2016. They said that they can provide the service by 5th of September. While I waited so long, they did not come on 5th of September. I called the company and they said that they can do it for 35 EUR. While I already paid the groupon coupon, I called the customer service to get reimbursed and to report on the non seriousness of the company. The repaid and said they had previous complaints of many other customers. I AM SURPRISED TO SEE THAT GROUPON IS STILL ADVERTISING FOR THIS COMPANY. THIS MAKE ME DOUBT ON THE QUALITY CHECK DONE BY GROUPON TO ITS SUPPLIERS.

I ordered a gropoun vochure for a trip to morocco and found out this didnt include flights, when i tried to get to get flights the flights were twice as much as holiday, i emailed to say i wasnt wanting the vouchure the next day and got an email back saying the would give me extra stuff while there, again i explained i wasnt paying twice as much for flights and would also have to book a hotel as the flight had a long stay over inbetween changes, have heard nothing back from them and when i ried to call the number the phone lines were down and would not be active until the middle of January, even though this is near the end of January i have emailed them every day with no reply and no money, this was meant to be a honeymoon present for mysel and husband for our wedding in august now we have lost our money for that.

I used this every now and than and it seemed okay. I wouldn't say I got great deals from it; equivalent deals are offered elsewhere but I found it convenient. One small voucher issue has decided it for me though. Voucher was for multiple online calendar purchases. Valid until 31. 12. 12. I spent two days putting the calenders together and went to redeem it on 31. 12. 12. Voucher didn't work. Emailed groupon and expected issue to be resolved after new year. After getting in touch with them by email and phone, when I did talk to someone, they accused me of:
1. Not having enough time to do the calendars based on the time noted for attempted redemption, never mind the fact that you can only redeem after putting the calendars together. So basically blame the customer.
2. Emailing them with not enough time to resolve the issue. So the expiry date on the deals is not the real expiry date, it's the customers fault for thinking it is!
After telling me off for their own screw up, tells me it's expired so they can't do anything about it.
Would not let me talk either. Kept talking over me and telling me I was yelling when I wasn't. Classic service industry tactic to shift blame again to the customer. I've witnessed and been subjected to this to recognize it quickly.
At this point I thought they could not offer me anything that would make up for the two days wasted and the groupon voucher.
Negative publicity is all that works for large organizations. So where ever I can, I will spread the word!

Don't bother booking the Karting 2000 offer through Groupon, it is a scam. We turned up last week on time as booked and was told the track was flooded and we would have to ring back and re book. Re book we did and was told all was well with the track just turn up and you can have extra laps for the inconvenience. Again we turned up as booked on time and was told by the same young scapegoat the track was still flooded from the previous week. Obviously suspicious I asked could I see the track. He then changed his mind and said the extraction system had failed, so I asked could I see the extraction system. He led me to the track and pointed in the air to a gas room heater suspended from the ceiling and said there it is, thats what is broke. I suggested that the extraction system looked very similar to a heater and he became very nervous and said he had been told by his Manager not to allow any racing and I would have to ring back and speak to the Manager or get a refund from Groupon. Well done Karting 2000 for ruining one of my son's christmas presents. Not rang Groupon about a refund yet and I don't suppose they can be blamed but I would advise anyone considering a trip to Karting 2000 Froxmer st Manchester to go somewhere else. A very shady looking outfit.

Dear Resolver,

I booked a hotel via Groupon on Monday for the 24th to 26th of march, which they cancelled while I was asleep - I still have no idea why. I e-mailed them - still no response, and contacted them by chat. They told me to wait, and they would resolve, exactly why I didn't book again. Not hearing from them for 48 hours, the time I was waiting the dates we're already fully booked, so I contacted them again. They had no clue what I meant, offered no solution. I needed to explain the situation to three different people, each one not reading the previous conversation and asking the same questions, not being aware how time-bound and curial this is. I even e-mailed them yesterday, several times, with the message how time-bound the situation is. The customer service seemed to be too unaware and not educated on their promo's. Every time they would just say, book it again - book again, while the dates are unavailable. I asked numerous time, how they can help me/compensate me/go above and beyond to solve the issue. I called the hotel (Clayton London Hotel) and the started laughing, saying Groupon is quick to get the money, but their service is the absolute worst. Furthermore, I explained the whole situation, the kind hotel employee told me they can work it out if Groupon reaches out to them, and they would pay the difference in price. Happy with this news, I contacted Groupon again, for yet another time - the employee had no clue what to say nor do. Just saying, I can offer you a 10% discount, while on the website they already have a 20% discount for Mother's Day. They didn't even react to the fact that the hotel said they can work things out. Till this moment they didn't help, haven't responded with a solution, haven't replied to my e-mails and just are not actively looking for a solution.