• Groupon UK

Groupon UK

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Overview

Groupon UK has a rating of 1.26 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Groupon UK most frequently mention customer service, full refund, and bank account problems. Groupon UK ranks 292nd among Daily Deals sites.

  • Service
    25
  • Value
    25
  • Shipping
    16
  • Returns
    21
  • Quality
    22
Positive reviews (last 12 months): 0%
Positive
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Negative
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What reviewers want you to know

Positive highlights

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Critical highlights

  • And just got off the phone with their customer service, horrendous!
How would you rate Groupon UK?
Top Positive Review

“Booking a holiday in Santorini”

Valerie D.
2/4/22

A big thank you to Stanley We booked a Hotel in Santorini and was helped though the process by a very helpful and patient person. He explained everything. And put us at ease. I am really impressed. Mrs Valerie Dawson

Top Critical Review

“Poor customer service”

Katie N.
2/8/24

I bought a deal but it said purchase failed. Not wanting to have one person miss out on a family event I purchased again. 24 hours later the funds were taken from my account and it no longer said purchase failed. Despite me sending them proof of this and them admitting a website glitch in their response they refused a refund and suggested I give the ticket to a friend. Useless.

Reviews (171)

Rating

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Reviews that mention popular keywords

customer service (67)
Thumbnail of user katien225
1 review
0 helpful votes
February 8th, 2024

I bought a deal but it said purchase failed. Not wanting to have one person miss out on a family event I purchased again. 24 hours later the funds were taken from my account and it no longer said purchase failed. Despite me sending them proof of this and them admitting a website glitch in their response they refused a refund and suggested I give the ticket to a friend. Useless.

Service
Value
Returns
Thumbnail of user kamolae
1 review
0 helpful votes
February 25th, 2024

The voucher I bought didn't work. Waste of money. I literally had to cancel our River cruise for today, no refund could make me satisfied.

Products used:
A voucher for City Cruises

Service
Value
Quality
Thumbnail of user bj245
1 review
0 helpful votes
November 13th, 2023

Bought a 2 night stay at Windermere hotel with 3 course meal and breakfast. When I arrived at the hotel I was informed it was only breakfast. I showed the receptionist my order and was told to take it up with groupon.He said this was the 2nd person that day with same problem. Customer service an absolute joke clearly not interested and said because I had booked into hotel I couldn't get refund even though I was told this after checking in. Will never use groupon again. Bunch of crooks. They then changed my order although I already screen shorted this as I thought this is what they would do. Avoid at all costs.

Value
Shipping
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Thumbnail of user garethj54
1 review
0 helpful votes
January 10th, 2024

My friend gave me a gift card that I cannot redeem. Custom service give instructions that don't work.

Tip for consumers:
Don’t use groupon. They are useless

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryjoharris47
1 review
0 helpful votes
October 19th, 2023
Verified purchase

Buyer beware. Groupon UK are con artists. They owed me credit and after I provided them the proof they requested they acted like they never received it. Then they'd introduce another customer service who'd request the same information which I'd email to them. Afterwards, they'd introduce a new customer service who'd ask for it again. This continued about 5 times. The merchant involved even mailed Groupon UK to tell them I was owed the credit but again they acted like they never received the email. Whoever runs this company is cruel and unmoral.

Products used:
Groupon UK

Service
Value
Returns
Quality
Thumbnail of user dorothym1296
1 review
0 helpful votes
September 4th, 2023

I make the mistake of purchasing $400 worth of Groupons for an upcoming vacation to London. There were problems with scheduling reservations. It turns out their "customer service" is bots that just send you one worthless email after another! I am contacting an attorney to get my money back!

Thumbnail of user mc1176
2 reviews
0 helpful votes
December 5th, 2022
Verified purchase

I have been chasing my toilet roll order for more than three weeks now. I have been communicating with Groupon via Twitter messaging and with the merchant via email. They have been absolutely useless. I explained to them explicitly that they need to either provide a date when I can expect the order to arrive or a refund. Neither has been provided.
The merchant name is Rex Brown LTD. I am more surprised with groupon which has been absolutely useless in helping out

Service
Value
Shipping
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Thumbnail of user aliciaw94
1 review
0 helpful votes
April 5th, 2023
Verified purchase

Sold me unavailable dates.
I called the hotel to check about 1 week after buying, and they said Groupon had double booked me, and to tell them to refund it.
I contacted Groupon, who told me to ""read the fine print"", as though they hadn't lied to me right there on the booking page in BIG print?
JUST BOOK DIRECT. ITS NOT CHEAPER, BECAUSE YOU WONT GET ANYTHING

Tip for consumers:
Die buy here

Products used:
Holiday

Service
Value
Returns
Quality
Thumbnail of user davidw179
3 reviews
15 helpful votes
July 28th, 2023

Please note if I could give Groupon minus reviews I would I bought by mistake 2 Groupon services and before I could use them I am recovering from the death of my mother and from having two rumors I work for the nhs and the service Groupon give well if the nhs did that people would die. They just seem to be heartless I will cancelling my account with them I suggest you revie my experience and buy from Wowcher better customer service the person who rejected it was Soniya Pujari S from Groupon hope she gets the sack I have had no reply back from them terrible buyer beware

Tip for consumers:
Buyer beware the conditions and customer service is terrible

Products used:
Service

Service
Value
Shipping
Returns
Quality
Thumbnail of user angiem122
1 review
0 helpful votes
July 4th, 2019

Groupon needs to get with the time and have live agents at the least. Purchasing products through the website is easy, however, amendments and inquiries are a nightmare. You are taken round and round in circles. Its a pity! Never use them again and wouldn't recommend them as the service is terrible. Please try and refocus your business model. Clients need to speak to agents or chat with agents. Not FAQ.

Thumbnail of user ebii1
2 reviews
0 helpful votes
February 9th, 2022

Buyed product from groupon two month no answer no update reported!
Yesterday received a latter from post if you need your order send it to your address first pay 4 euro while during order saw: "free shipping"
Not about 4 euro no the way which groupon communicate with the customers.

Never back to groupon again just headache fu... off.

Thumbnail of user kevind1599
1 review
0 helpful votes
January 20th, 2022
Verified purchase

I bought 2 items on 26 December using links on Groupon with the promise to receive gift cards for spending certain amounts with Argos and Robert Dyas. I have received the goods from the sellers but heard nothing from Groupon regarding the gift cards. I contacted them and have been asked to provide proof of purchase, bank statements order numbers, dates of purchase, dates of transactions with my bank, card details I used to purchase these items etc, etc. This has rumbled on for over 3 weeks and I have had no joy. They keep telling me to contact my bank and the retailers but do not explain why I need to contact them. They now tell me there is no proof I made these purchases through Groupon so will not honour the offer of the giftcards.

I have come to the conclusion that these are fake offers. I have therefore closed my Groupon account and advise others to steer clear of this company as they clearly have scams set up with retailers to get you to buy with the false promises of gift cards that they have no intention of fulfilling.

Service
Value
Thumbnail of user judym10
2 reviews
12 helpful votes
December 8th, 2012

I bought there only one coupon, but it was ok. Dinner was good, cheaper and I tried something new. I think if I see something interesting what's good bargain I'll definitely buy it. Let's see what will happen the next. Maybe I'll have different experience and then I review it again

Thumbnail of user kates444
1 review
0 helpful votes
September 18th, 2021

Don't bother with only customer service chat. If they can't answer your question they will simply end the chat. I tried 3 times to contact about a gift. They were unable to give any useful advice and ended, when i spoke about the chat being ended they would do it again. I highly recommend you do not but your purchase as a gift, the recipient will have only a few days to book and use the voucher and will be unable to speak to Groupon about the purchase

Service
Value
Returns
Thumbnail of user marianneb221
2 reviews
0 helpful votes
July 10th, 2022
Verified purchase

I cancelled a deal I bought because I wasn't happy with it Groupon kindly said they would replace the deal with another deal I wanted. Groupon also said they would include an item I paid for but did not receive. Then talking with another 9 agents and 5 days later Groupon had still not paid me full for either. The replacement cost £4.79 Groupon only credited me £3.99. The item I paid for but didn't receive cost £1.99 of which only £1.19 was credited. Yet Groupon clearly stated to me they would replace both items. See their message to me which they did not honour. See below!
Swamy R
I sincerely apologies for the trouble caused by this delay. This is not experience we want you to have while using Groupon.
11:49 PM
Firstly, we will finish deal with colorland-879 and repurchasing Printerpix canvas picture with hanging kit provided 12" x 12".
They did cancel the deal with Colorland. Groupon did not credit me full amount to replace with Printerpix canvas picture and Groupon did not give me full credit for goods I paid for and did not receive. Even though Groupon's message says they will! What does that tell you about this company. Groupon are getting away with this at customers cost!

Tip for consumers:
If you're not happy with what ever you purchase expect to have to fight for full refund / credit or replacement. You'll be lucky to get it.

Products used:
I had to paid for items Groupon said they would replace.

Thumbnail of user stevej449
1 review
1 helpful vote
April 30th, 2020

Groupon advertise a 2 day shipment date, my bicycle has not arrived after 35 days
Customer services do send you an automatic ticket, which is worthless,
Refunds are not possible, the directors are collecting as much money as possible from
Customers and not shipping, totaly illegal and I will try to get them sent to prison.
They are cheap but dont deliver AVOID at all cost

Thumbnail of user katieh253
1 review
2 helpful votes
April 23rd, 2020

"GROUPON STEEL YOUR MONEY, DO NOT BUY FROM THEM"

I purchased some garden furniture in March, the items didn't arrive as expected, given current circustances around Covid, I was tolerant of a delay. 4 weeks later my goods have still not arrived and they have advised I can only have a credit and they can no longer fulfil my order. You pay, trust and then don't get products or your money back. AVOID GROUPON AT ALL COSTS... SCAMMERS!

Thumbnail of user noura36
1 review
0 helpful votes
March 17th, 2022

Dear Resolver,

I booked a hotel via Groupon on Monday for the 24th to 26th of march, which they cancelled while I was asleep - I still have no idea why. I e-mailed them - still no response, and contacted them by chat. They told me to wait, and they would resolve, exactly why I didn't book again. Not hearing from them for 48 hours, the time I was waiting the dates we're already fully booked, so I contacted them again. They had no clue what I meant, offered no solution. I needed to explain the situation to three different people, each one not reading the previous conversation and asking the same questions, not being aware how time-bound and curial this is. I even e-mailed them yesterday, several times, with the message how time-bound the situation is. The customer service seemed to be too unaware and not educated on their promo's. Every time they would just say, book it again - book again, while the dates are unavailable. I asked numerous time, how they can help me/compensate me/go above and beyond to solve the issue. I called the hotel (Clayton London Hotel) and the started laughing, saying Groupon is quick to get the money, but their service is the absolute worst. Furthermore, I explained the whole situation, the kind hotel employee told me they can work it out if Groupon reaches out to them, and they would pay the difference in price. Happy with this news, I contacted Groupon again, for yet another time - the employee had no clue what to say nor do. Just saying, I can offer you a 10% discount, while on the website they already have a 20% discount for Mother's Day. They didn't even react to the fact that the hotel said they can work things out. Till this moment they didn't help, haven't responded with a solution, haven't replied to my e-mails and just are not actively looking for a solution.

Service
Thumbnail of user jb1051
1 review
0 helpful votes
May 13th, 2019

Extremely poor customer service. Incorrect order received. I have made contact by phone, email, twitter - continually told 'we will get back to you in 7 days'. It's been 3 weeks already! Very quick to take £500 from me, not so obliging to help me out with their poor service. Last time I will be purchasing from them. If you are considering spending a large amount of money - I wouldn't!

Thumbnail of user marias870
1 review
1 helpful vote
April 29th, 2020

Delivery takes up to a month now.
Don't listen to their lies saying 2 weeks or less. Items don't always arrive.
My advice don't order at this time. The masks they sell are made in China.
I didn't wanna touch it. Not sure if it's clean from the virus or not if made there... customer service is poor.

Thumbnail of user le122
1 review
1 helpful vote
June 26th, 2019

Used groupon for first time bought a bed frame. It doesn't sit flat is all twisted, moved around and literally lasted a couple of nights before breaking. Tried emailing customer support and live chat neither working. Will be reporting to trading standards as dangerous goods and not fit for purpose. Wish I had read groupon reviews before as it seems ripping people off is their business.

Thumbnail of user shoanad
2 reviews
0 helpful votes
March 15th, 2021

If I could put a - I would. Over two weeks ago I received a radiator cover that looked as though it had been dragged all the way here. I contacted them to inform then that there were no parts to assemble it and the outside of the box was battered. They were completely useless. Every time I was put through the the management team who were equally, if not worse than the first person I was on chat with. I asked them to call me and this service was not available? They asked me to send a copy of the manual, I did. 8 days later still no parts and they then ask me to send the parts I required! I explain this was started on the manual, so all of them! There were No parts but trying explain this was like pulling teeth! Talking to Groupon is like listening to my 6 year old daughter arguing with Siri on my iPhone. And why do they not have review page? Funny that. I'll be deleting my account and will never use them again. Im £40.00 down and they boil my... trying to speak with them.

Tip for consumers:
Don't bother staying well away.

Products used:
Radiator Cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user daniellem598
1 review
0 helpful votes
June 4th, 2021

Avoid, company is run by crooks
Awful service. I decided to try again and placed an order recently. The order never arrived, I have spoken to customers services in regards to the issues a few times in which I am told someone from their resolution team with be in touch but I am yet to hear back. Wish I had ordered somewhere else as this is now the second time I have been messed about Groupon. The first time was a little over 2 years ago in which I ordered 2 cases of lemonade, 1 case arrived. I spoke to customer service and was told they did have enough stock to send 2 which is strange they knew this straight away but no thought to inform and get a refund issued. I was then told they had stock of a different flavour and will send a case of that. Unfortunately this was a flavour I didn't like. After having the same conversation with their customer service team for almost 3 weeks that I didn't want a different item as I wanted the flavour I ordered or a refund eventually Groupon gave in and said they would issue my refund which then took a further month to arrive. I know their products are through other companies but it their reputation on line when they deal with these companies for customers. I surprised they are still running with the amount of times they mess up as a company. I think they should be looked in and they should find a way to run their business better for the customers who end up out of pocket because of their mistakes. I will never use Groupon again after and I advise anyone who doesn't want lose money do the same

Tip for consumers:
Don't use

Products used:
None never received the item or a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonh721
1 review
0 helpful votes
April 7th, 2020

I have been waiting since march 10th for groupon to refund for a hotel was double booked they have responded once to offer me a credit that I dont want since then no response to my emails

Thumbnail of user christophed18
1 review
2 helpful votes
April 9th, 2020

Got tickets for an event on 4th of April. Obviously cancelled due to COVID-19. The event was rescheduled in June. But I can't make it any more.
First of all, I had to show them the official website stating it was cancelled on the date and postponed. Second they initially agreed on a refund... only to find out they gave me Groupon Credits... when I asked for a refund, which is clearly cash refund.

After emails sent, they keep pretending they can't give me a cash refund... which isn't in compliance with the law.

I have started a procedure with PayPal and my bank to get my money back. I have reported them to Trading and Services watching and Citizen Advice.
Insane, horrible company to deal with. Save yourself some pain, put the extra cash on the table, or find a deal somewhere else, they are absolute garb***

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1.3
171 reviews
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