Nour A.

Dear Resolver,

I booked a hotel via Groupon on Monday for the 24th to 26th of march, which they cancelled while I was asleep - I still have no idea why. I e-mailed them - still no response, and contacted them by chat. They told me to wait, and they would resolve, exactly why I didn't book again. Not hearing from them for 48 hours, the time I was waiting the dates we're already fully booked, so I contacted them again. They had no clue what I meant, offered no solution. I needed to explain the situation to three different people, each one not reading the previous conversation and asking the same questions, not being aware how time-bound and curial this is. I even e-mailed them yesterday, several times, with the message how time-bound the situation is. The customer service seemed to be too unaware and not educated on their promo's. Every time they would just say, book it again - book again, while the dates are unavailable. I asked numerous time, how they can help me/compensate me/go above and beyond to solve the issue. I called the hotel (Clayton London Hotel) and the started laughing, saying Groupon is quick to get the money, but their service is the absolute worst. Furthermore, I explained the whole situation, the kind hotel employee told me they can work it out if Groupon reaches out to them, and they would pay the difference in price. Happy with this news, I contacted Groupon again, for yet another time - the employee had no clue what to say nor do. Just saying, I can offer you a 10% discount, while on the website they already have a 20% discount for Mother's Day. They didn't even react to the fact that the hotel said they can work things out. Till this moment they didn't help, haven't responded with a solution, haven't replied to my e-mails and just are not actively looking for a solution.