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WHERE YOUR GETTING A+ RATINGS FROM IS BEYOND ME, ALL I SEE IS COMPLAINTS NON-STOP FROM ALL CUSTOMERS EXCEPT THE REVIEWS YOUR OWN STAFF AND FRIENDS PUT UP, YOU ASK WHICH ITEM I AM REFERRING TO, WELL IT'S ALL 9 CHEAP SH1T ITEMS I BOUGHT AND 2 I NEVER RECEIVED BUT PAID FOR. YOU CAN TRY AND SMOOTH IT OVER ALL YOU LIKE BUT THE SAD FACT IS THE RUBBISH YOU AL SELLING IS "SECONDS" THAT WOULD NOT SELL ANYWHERE ELSE, FULL STOP.
I HAVE RATED THE ITEMS I RECEIVED AND ALL GOT ONE STAR BECAUSE THEY ARE DIRT.
ANGELIQUE YOU SEEM TO HAVE LOTS OF EXPERIENCE ANSWERING COMPLAINTS, YOU SEEM TO HAVE AN ANSWER FOR EVERYTHING EXCEPT THE SH1T POOR QUALITY OF THE ITEMS YOUR SITE IS SELLING AND THE NON EXISTANT CUSTOMER SERVICE.
Have bought several items from this sh1t site and have yet to get anything of any quality, all items are cheap plastic Chinese crap that would not sell anywhere else,
Feedback you see on site is nothing but false reviews from staff and other idiots who dont know any better, AVOID.
Customer service non-existant or automated, all a big CON.
Hi Malcolm,
Thank you for sharing your experience.
We surely want all of your experiences on Tophatter to be great and I'm genuinely sorry you haven't always been happy with your items and service.
Tophatter has a A+ rating on BBB and millions of users use our marketplace, which is a proof of how professionally and ethically we work and the trust our users have in our platform.
If there is anything specific you need help with please do let me know and I'll do all I can to help out.
We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Kind Regards,
Angelique
WELL ABLE TO TAKE YOUR MONEY BUT WHEN YOU NEED HELP YOU JUST GET PASSED FROM ONE USELESS IDIOT TO ANOTHER.
SAID MY MATTRESS WAS DELIVERED BUT NEVER CAME, THEY SAID I NUST HAVE MISSED IT BUT I AM HOUSE BOUND WHICH IS WHY I ORDERED IT IN THE FIRST PLACE, MADE ALL SORTS OF EXCUSES AND EVEN BLAME THE CURRIER, THEY ARE A BUNCH OF CROOKS AVOID THEM AT ALL COST
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Empty.
Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Malcolm,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
You also mentioned you have some items you haven't received. On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact support (http://tinyurl.com/j8eo7hu) and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y.
Warm Regards,
Angelique