Groupon UK

I bought a deal but it said purchase failed. Not wanting to have one person miss out on a family event I purchased again. 24 hours later the funds were taken from my account and it no longer said purchase failed. Despite me sending them proof of this and them admitting a website glitch in their response they refused a refund and suggested I give the ticket to a friend. Useless.

I have been chasing my toilet roll order for more than three weeks now. I have been communicating with Groupon via Twitter messaging and with the merchant via email. They have been absolutely useless. I explained to them explicitly that they need to either provide a date when I can expect the order to arrive or a refund. Neither has been provided.
The merchant name is Rex Brown LTD. I am more surprised with groupon which has been absolutely useless in helping out

Buyer beware. Groupon UK are con artists. They owed me credit and after I provided them the proof they requested they acted like they never received it. Then they'd introduce another customer service who'd request the same information which I'd email to them. Afterwards, they'd introduce a new customer service who'd ask for it again. This continued about 5 times. The merchant involved even mailed Groupon UK to tell them I was owed the credit but again they acted like they never received the email. Whoever runs this company is cruel and unmoral.

If I could put a - I would. Over two weeks ago I received a radiator cover that looked as though it had been dragged all the way here. I contacted them to inform then that there were no parts to assemble it and the outside of the box was battered. They were completely useless. Every time I was put through the the management team who were equally, if not worse than the first person I was on chat with. I asked them to call me and this service was not available? They asked me to send a copy of the manual, I did. 8 days later still no parts and they then ask me to send the parts I required! I explain this was started on the manual, so all of them! There were No parts but trying explain this was like pulling teeth! Talking to Groupon is like listening to my 6 year old daughter arguing with Siri on my iPhone. And why do they not have review page? Funny that. I'll be deleting my account and will never use them again. Im £40.00 down and they boil my... trying to speak with them.

Buyed product from groupon two month no answer no update reported!
Yesterday received a latter from post if you need your order send it to your address first pay 4 euro while during order saw: "free shipping"
Not about 4 euro no the way which groupon communicate with the customers.

Never back to groupon again just headache fu... off.

Don't bother with only customer service chat. If they can't answer your question they will simply end the chat. I tried 3 times to contact about a gift. They were unable to give any useful advice and ended, when i spoke about the chat being ended they would do it again. I highly recommend you do not but your purchase as a gift, the recipient will have only a few days to book and use the voucher and will be unable to speak to Groupon about the purchase

Bought a 2 night stay at Windermere hotel with 3 course meal and breakfast. When I arrived at the hotel I was informed it was only breakfast. I showed the receptionist my order and was told to take it up with groupon.He said this was the 2nd person that day with same problem. Customer service an absolute joke clearly not interested and said because I had booked into hotel I couldn't get refund even though I was told this after checking in. Will never use groupon again. Bunch of crooks. They then changed my order although I already screen shorted this as I thought this is what they would do. Avoid at all costs.

I bought 2 items on 26 December using links on Groupon with the promise to receive gift cards for spending certain amounts with Argos and Robert Dyas. I have received the goods from the sellers but heard nothing from Groupon regarding the gift cards. I contacted them and have been asked to provide proof of purchase, bank statements order numbers, dates of purchase, dates of transactions with my bank, card details I used to purchase these items etc, etc. This has rumbled on for over 3 weeks and I have had no joy. They keep telling me to contact my bank and the retailers but do not explain why I need to contact them. They now tell me there is no proof I made these purchases through Groupon so will not honour the offer of the giftcards.

I have come to the conclusion that these are fake offers. I have therefore closed my Groupon account and advise others to steer clear of this company as they clearly have scams set up with retailers to get you to buy with the false promises of gift cards that they have no intention of fulfilling.

I purchased an item from groupon at the start of august which i never received. I contacted them in relation to this around mid august. Since then all they have done is reply to my emails with we are looking into the matter. I have sent numerous emails and asked for their complaints procedure but i only ever get a robotic response from an agent who clearly has not even bothered to read my message. Well over 1 month and i am still without my item and no one has addressed the fact i am complaining or asking for a refund.

Ordered a double towel bale from Groupon. The image on the site showed big fluffy towels which looked really good and luxurious. Towels arrived yesterday looking flat and cheap! Washed and tumbled dried the towels thinking this would make a difference but sadly not! Compared my towels with the image on the site and they are nothing like what they claim to be selling! Have purchased via Groupon before and been happy enough but on this occasion I've been totally ripped off. If a deal looks too good to be true then it probably is. Wish I'd bought quality towels from any High St dependable store! Not happy