Groupon UK

In the middle of January 2015 I bought my partner a product off Groupon, that was been sold by Yellowstone partners.
It was a Jawbone UP24 for £70 rrp £100.
This was for her birthday on the 23rd of January.
The item never arrived, whats more, up to date 18/02/2015 I still haven't received the item, or a refund, or an apology!
Despite numerous emails, and phone calls to both companies there is no resolution.
In fact...
Groupon have a resolution centre, they esculate the problem, and you have to wait 10 working days for an answer, patiently I waited...
No answer, no update email, nothing!
I called them for an answer after the allotted time, and was told that they hadn't had an answer back from Yellowstone, or Hermes, so therefore we would have to wait another 3 working days!
It is now past that date, I still haven't had an answer, no monies back, no answer from Groupon, who are saying that even though the item was purchased from themselves, the contract is with Yellowstone Partners.
Yellowstone do not have a contact number, and do not reply to emails, Hermes do not want anything to do with it, as they are the carriers.
I have contacted Paypal as this is how I paid for it, they have raised an investigation.

It absdolutely stinks that Groupon DO NOT WANT TO KNOW, yesterday, I purchased the item at full price from Halfords, so now a £100 item so far has cost £170 with no resolution, or any refund.

DO NOT USE GROUPON FOR ANY ELECTRICAL ITEMS!

I thought that I would give this company ago. I wish I never had.

I placed a total of 4 items between 30 June and 10 July 2015.

Item 1: Purchased on the 30 June and took 10 working days to arrive, which seemed not to bad.

Item 2: Purchased 2 July. Didn't arrive in the 7 working days. Contacted Groupon, said they will get another one sent. Called 21 July to be told that they haven't sent another and that I have to wait 10 days before I can get a refund

Item 3: Purchased 6 July. Arrived in 10 working days, 3 days over what was said. Product is poor quality and finish

Item 4: Purchased 10 July. This was 2 Garden Loungers. Received the cushions on 6 working days later. After the 7 days contacted Groupon to find out where the rest of it is? Adviser could not tell what had happened. Said that they would chase this up and would call me back with an update. Still no call from them.

Called Groupon today, 21 July 2015. Spoke to an adviser to chase up the 2 items that I stall have not received. She told me that they have contacted the supplier but I would have to wait another 10 days before they would do anything. I said that this wasn't good enough and that I would like a refund. She told me that her system could not give me a refund. I asked to speak to a manager, she put me on hold then I was cut off.

Please don't use Groupon, unless you want to get poor quality items, that's only if they turn up and if they don't turn up, good luck getting your money back.

If I could give no stars, this would go to Groupon

I have sent them a link and a copy of this review to see what they think about it.

Update: still not heard back from them. Tried using their online chat, and it doesn't work. It is either unavailable or says that a representative is looking at your problem and there's no one there.
Still no items.

Update: Waited the 10 days for them to investigate and got the following email from them this morning:

"Hello,
Thanks so much for your ongoing patience.

I just wanted to let you know that we're still looking into the whereabouts of your order and we'll be in touch as soon as we have an update.

Kind regards,"

So still no further knowing where my item is 23 days later.

Update: 6 weeks gone, still waiting for my refund.

This company knowingly or unknowingly allowed a third party to use my financial details stored in their systems to purchase goods without my knowledge and authority. I have been informed of the purchase by an email from the company, belonging to me again stored in their system. I have failed to log in, to find out what is happening, using my email as by that time the hacker had also changed my email to his. Having checked my bank account I noticed 2 charges one of which was refunded by Groupon ( so they are aware of the transactions) but the second one was not. I then contacted the company and explained the seriousness of the matter as they may have breached UK Data protection Act and Failed PCI Compliance. They have been given me excuses but not refunding me the existing amount which was unlawfully created by the third party by way of making an unlawful purchase. These events of course involved Groupon in UK HOWEVER, Groupon uses many servers in and outside UK and who knows where the leak is. Google searches reveal that this is not an isolatedl case and happening to many innocent people. SO IT WILL HAPPEN TO YOU, AGAIN.

I am in the process in suing Groupon UK and will let Google and Credit Card Companies to be aware as well.

If this company stores, processes, or transmits any of the information recorded on a credit or debit card then it is required to be PCI compliant.

Although I believe they are PCI COmpliat however they have let a third party order a merchandise and used my credit card to pay for it. This amounts to a serious breach in their credit card storage facilities. This will no doubt will affect other innocent parties and cause financial stress and suffering.

It is also required that this business maintains current compliance at all times In this respect THEY HAVE FAILED and if you purchase anything from this company, you may run the risk of a Third Party helping themselves with your hard earned cash.