Groupon UK

My partner booked herself a pamper session at Sophisticuts@ Beauty, Body and Sole in Topsham Exeter via a Groupon offer, she was the 7th person to book this offer, we received an email late last night to say that unless you have already booked your coupon has been cancelled and you can apply for a refund. This was due to an administrative error! We tried calling the company concerned and they cannot even be bothered to talk to you there is just a recorded message telling you its Groupon fault. Is this company so incompetent they can not organise themselves. Groupon even changed the treatment halfway through the offer. Maybe companies dealing with Groupon need to oraganise themselves better as they are dragging their name through the mud... Unless it is Groupons fault in which case you might have well applied for a ticket for the Olympics or by a lottery ticket, the same system seems to apply.

Jasonb22
Jason b.
Groupon

Ordered a mattres topper that was £65, originally £150, bargain i thought! Told it would take 2 weeks to deliver, 2 months later I've still not received it, I email groupon twice, no reply, but did receive an email asking what i thought of there customer service!

Eventually got the company that was supplying the mattres's telephone number, rang 5 times, each time told someone would ring me back, no one did! The sixth time I said my piece and spoke to someone, told they didnt have enough mattress for the amount they had sold on groupon and there would be wait, also they didnt have my correct address as the website where you redeem the voucher groupon gives you, as it wasnt working properly and not taking the full addresses.

Ive since rang up and asked for a refund, which im told will take 10 - 14 days to confirm ive not recived the mattress, and another 4 days to go back in to my account... im still waiting...

Avoid, Avoid and avoid!

I cancelled a deal I bought because I wasn't happy with it Groupon kindly said they would replace the deal with another deal I wanted. Groupon also said they would include an item I paid for but did not receive. Then talking with another 9 agents and 5 days later Groupon had still not paid me full for either. The replacement cost £4.79 Groupon only credited me £3.99. The item I paid for but didn't receive cost £1.99 of which only £1.19 was credited. Yet Groupon clearly stated to me they would replace both items. See their message to me which they did not honour. See below!
Swamy R
I sincerely apologies for the trouble caused by this delay. This is not experience we want you to have while using Groupon.
11:49 PM
Firstly, we will finish deal with colorland-879 and repurchasing Printerpix canvas picture with hanging kit provided 12" x 12".
They did cancel the deal with Colorland. Groupon did not credit me full amount to replace with Printerpix canvas picture and Groupon did not give me full credit for goods I paid for and did not receive. Even though Groupon's message says they will! What does that tell you about this company. Groupon are getting away with this at customers cost!

The voucher I bought didn't work. Waste of money. I literally had to cancel our River cruise for today, no refund could make me satisfied.

My husband, originally purchased a two night Cotswolds voucher for us and two friends as a Christmas gift. Unfortunately, at that same time, his brother David who was suffering from a brain tumour, commenced palliative care at home. Although carers were in attendance 3 times daily, he required 24 hour nursing care which was given by his partner with respite care given by us to assist her. The distress at seeing his younger brother rapidly deteriorate took its toll on my husband. Christmas came and went, as did January. David finally passed away on 15 February.

When my husband tried to book the hotel, he then realised that the booking expiry date was 31 January. He contacted Groupon, twice to explain the situation, I even sent a copy of his death certificate, but to no avail.

Our family has been through a very distressing few months and following our loss of David, the next few months will be also. Whilst I understand Groupon staff have procedures to follow, it is very disappointing to be told our £238 voucher is just void due to the late booking. It is a lot of money to lose in this manner. For this reason, I asked them to reconsider their decision in this matter. We had the equivalent of the universal shrug. So I put a bad review on Trust Pilot and they asked me to email the details again in order to give them a second chance to put this right. Think they were just responding in this manner to make them look sympathetic on the review page. The second response was the same; the universal shrug!
Needless to say, we will not be using Groupon again! EVER!

I am horrified by the Business Model. Buying these discounted vouchers runs the risk of putting good, decent hardworking people out of business.

When Groupon sign a business up, they expect the business to provide a good deal. Say 70% off. Then you buy a voucher, and they keep say 50% of that, leaving 15% of the original cost to cover wages, materials used etc. Let's say £7.50 for a £50 treatment, service or whatever. Thinking of a hairdresser: Heating, lighting, water, shampoo, conditioner, wages, and I bet you want a coffee too. I'm not surprised some of the businesses mentioned in this list take their phone off the hook!

The salesmen can be pretty unscrupulous too. They don't advise that as a business you could put a cap on how many vouchers Groupon will sell, or that it it could be within a certain timescale. That could HELP a business. I suspect they are more interested in commission.

I can't really see where they are adding value here. We're on the edge of that double dip recession, and here is a company adding no value, if anything pushing businesses over the edge. PLEASE, DON'T buy a Groupon.

I buy tickets for conert, click through to reserve them. Site says not not enough tickets available. Groupon says it's ok at our end. Not mine so they suggest contacting Ticketline. Why me. They sell, they provide. Conversation with Chat man ends abruptly with...

[Reymund V] I am sorry but since I am not receiving any response, I would have to end this chat session now. Should you have further questions or enquiries, you can always email us at *******@groupon.co.uk or you can directly speak to our Customer Service Hotline on 020 3510 0444. We're open 9am to 5pm, Monday to Friday and you'll usually get through to someone pretty much straight away. Have a great day!

Have a great day. Cheeky sod.

My friend gave me a gift card that I cannot redeem. Custom service give instructions that don't work.

I brought a deal for a vehicle service with pit stop motors for £40, value was £140. It took ages to book an appointment but managed one eventually. Also paid extra to have MOT which was additional £30.

All fine until I turned up at the address given and searched for 40 minutes around the area. No sign of any Pit Stop Motors garage. After asking other garages in the area was told that lots of other people have been searching for them and they don't exist.

Okay, alarm bells are ringing now as I made a payment with them for an MOT. Checked with my bank and £400 was taken out of my account!
Emails, Website and Numbers for this company no longer exist.

Called Groupon to complain about the fact they advertised a fraudulent company who ripped me off. They didn't want to know and couldn't give me an answer to say why they didn't contact me or others who brought the deal, when they found out that the company was a fake!

I am trying to do what I can to get my money back, but Groupon are washing their hands of this and offer no help!

What really annoys me is that Groupon don't seem to care that they promoted a scam and didn't even bother check if the company exist. How can this be?