Groupon UK

Seriously shocking customer service. Left my property after half cleaning the oven. Could not clean the door as did not have the tools. After leaving I discovered they had left with my oven rack. I rang and they denied it, then said they checked van and I must of misplaced it. 6 days later of me complaining and demanding a refund they rang to say the magically had found it as the customer after myself returned it. Its 8 weeks since I started complaining and I still don't have my oven rack back. They called me by the office nickname when I called them. Avoid at all costs, they lie, they don't return calls and they steal your property! Oh and don't do the job employed to do...

Ordered a New York double duvet before xmas as a present for a relative travelling there for her 40th this year. When I received it they had sent a Route 66 duvet, immediately sent it back through their collect service. Four weeks on and there was no reply so I contacted their customer service, unfortunately as my wife has lost the return slip there is no refund.
In summary
Wrong item sent
Managed to lose return
Refused a refund
How much worse could they be?

I bought a deal. I booked an appointment with the merchant, but when I arrived there they haven't actually booked me. The other times that were offering were too far in the future or unsuitable times. I emailed groupon to get a refund and they said that they had to "investigate". It is been more than a month and no response. I have emailing them, sometimes they responded saying that they were "looking into it", sometimes no response. A couple of days ago they emailed me saying that they haven't heard anything from me (we have been exchanging emails two days before that) and that they were going to close my ticket. I emailed a few times saying that the issue has not been resolved, but no response. They could say yes or not, if they give me a good reason not to give me my money back that would be fine, but just delaying, not responding and close an issue that has been unresolved is unacceptable.

I recently ordered Hoover vacuum. The tracking system on Hermes says they problem accessing the address when I've previously order items from Groupon and them delivered. Called Groupon and they couldn't help me to track my item. I have no option to contact Hermes either to find out what's the issue. There was no card left on my front door to say they were unable to deliver for me to arrange collection. Totally frustrated with Groupon and Hermes.

Got tickets for an event on 4th of April. Obviously cancelled due to COVID-19. The event was rescheduled in June. But I can't make it any more.
First of all, I had to show them the official website stating it was cancelled on the date and postponed. Second they initially agreed on a refund... only to find out they gave me Groupon Credits... when I asked for a refund, which is clearly cash refund.

After emails sent, they keep pretending they can't give me a cash refund... which isn't in compliance with the law.

I have started a procedure with PayPal and my bank to get my money back. I have reported them to Trading and Services watching and Citizen Advice.
Insane, horrible company to deal with. Save yourself some pain, put the extra cash on the table, or find a deal somewhere else, they are absolute garb***

Contrary to some of the other (bitter) comments about this co. I have had nothing but success with the deals I have bought from them viz: 3 nights in Jersey; full body and head massage; lunch for 2 at a prestigious hotel. NOTE: A reminder to the businesses that use Groupon - no matter what percentage Groupon take (and presumably it is one that you have agreed to) their deal still puts 'bums on seats' that would otherwise not have been in your premises. In our instance, we ate for 2 extra nights in the hotel and bought all our drinks., not a lot, maybe but still more business than the hotel would have had had we not bought the Groupon deal.

Stop whining and read the smallpring.

I wouldn't even give this company one star if I had the choice.
I have written a bad review about them previously and now have another.
Due to a previous bad experience, I was given £140 in Groupon credits (after they wrongly took my money and would not refund me).
I was not informed that my credits would run out within 12 months (which would have been in July 2020) and have now been told that my credits have expired and that I am not entitled to an extension of any kind due to the pandemic.
This company are absolute crooks and I strongly advise everyone to steer clear of them. So many bad reviews! Mine is just another to add to the list.

I bought a mystery goodie bag from them for about £20 in October or November 2015, a month went by and I still haven't received it or got an email saying it was despatched. So I emailed them and asked them what was going on, the woman who answered me told me they didn't have any left in stock so she refunded me and apologized. About 2 or 3 weeks after that I received an email saying that they've dispatched it. It's now January 2016, I got my money back but I haven't received what I ordered and I'm unsure that they even have it

Ordered goods on 4th September.
Order accepted, to be delivered within a week.
Goods delivered to Nottingham Hub UK on 12th September for onward transit.
Then... nothing.
Between 23rd Sep and 23rd Oct: 3 online chats, numerous emails promising to 'escalate' matter...
Nothing arrived. Repeated emails asking me to be patient?!?!?!?!
After 7 weeks, opened dispute case with Paypal and got money refunded within 12 hours.
Worst aspect was them continually telling me to HAVE A NICE DAY!

Do not buy any vouchers from Groupon for the EPILIGHT Skin Clinic in Liverpool. They did not honour the voucher I had bought and paid for £99. The deal guaranteed (and it was printed on the voucher) that four treatments were all that were needed for this specific treatment. When I got to the clinic they said I would need at least 8 treatments to produce the desired result at -surprise, surprise- an extra charge of £500! What a scam! I can't believe I fell for it. I suspect Epilight are the fraudsters here but Groupon don't want to know either.

This company go to the extremes of being totally disorganized. One part of this company does not know what the other part is doing! You get a different person with no experience every time you call and there is clearly no communication with customers or between staff. I booked a hotel stay for 2 nights and a hotel stay for 1 night on consecutive nights. The booking was taken by groupon but the hotel did not have any availability for the third night. Groupons mistake. Thus begins a four week nightmare between myself seven different groupon so called customer service agents and the hotel. Groupon told me i needed to get the hotel to get in touch with them for a refund. Still no refund from groupon, absolute bunch of idiots, i am taking them to a small claims court for the £379 of mine they still have

Please note if I could give Groupon minus reviews I would I bought by mistake 2 Groupon services and before I could use them I am recovering from the death of my mother and from having two rumors I work for the nhs and the service Groupon give well if the nhs did that people would die. They just seem to be heartless I will cancelling my account with them I suggest you revie my experience and buy from Wowcher better customer service the person who rejected it was Soniya Pujari S from Groupon hope she gets the sack I have had no reply back from them terrible buyer beware