I used to buy one of their snacks for a few years regularly but no more after this disappointing experience.
Found a pretty big piece of cardboard in a package so sent an email asking how to replace it. A member of the customer service team asked me to send back at my own cost and they would offer some goodies to cover the postage. I questioned them why I should be losing money when it's not my error and spending my own time to go to the post office. Then finally they sent me an envelope with a stamp on. I sent it back a few weeks later. No update for a month since. I chased them and finally they admitted that the cardboard came from their product from packaging and they offered me to replace the item, plus one extra packet.
The whole experience was painful and no, when they don't value clients I would never buy or order anything again from this company, never.
In my opinion, Graze is a great choice for anyone looking to improve their snack game and enjoy healthy, delicious options. The variety of options is impressive, with something for everyone, from sweet treats to savory options. I love that they have sample products for a very low price. The delivery was OK - for me.
Great website, have enjoyed them myself and when my granddaughter visits she always goes to my snack box to see what's new in. My daughter recommended me and I have been very pleased with everything and the fact that you can take a break is a good idea.
I've heard of Graze, but I've never once signed up to receive a box. However money was taken out of my account, I've been ignored several times. Quite annoyed how did they get my details and take out money? I haven't even received anything from them so not sure why money has been taken out?
This is my favorite restaurant in the entire world. No matter what I eat, the food is always delicious, and I always enjoy my lunch! Also excellent, servers are consistently prompt, cheerful, and courteous. Can't wait to go back and would not think twice to suggest to anyone searching for a restaurant.
I love receiving my box of treats every 2 weeks. They always have great variety. The fact you can review each box is also so good so you never have to receive a product you don't like again and again!
It's always a nice surprise when opening the weekly Graze Box to see what delights have been sent that week. I have not had anything yet that I have not enjoyed. You would pay more for the snacks individually in the shops!
I got a free box from my university but I had to put my banking details in order to get the nuts.
They took me 7€ and after complaining several times and after talking to the manager nothing changed. 7€ for a bunch of nuts. Disgusted
Snacks are good but not much variety. Constantly getting one of the same or very similar. Have you tried investing in cryptocurrency, stocks and forex... i implore you to check out BTCPROFITUK. COM for lucrative investment deals. They've got amazing weekly ROI and they are very prompt.
Just because it's coloured green doesn't mean it is environmentally friendly. £2 for a handful of nuts or two biscuits and a tea bag. We will need another planet if we produce this much rubbish, perhaps we could join the one you're on!
Update - Graze contacted me and provided an email address (*******@graze.com) for customer service. They let me know that tracking is available by contacting customer service at this address, and they gave me a credit for the duplicate snack. Much happier knowing how to use customer service options now.
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(Previously 2 stars) I like the concept and have enjoyed most of my snacks, but the customer service options are not acceptable. When one of my boxes was late, I could not get any response though the online system, other than "check back tomorrow." Also, they recently sent two of the same snack in one box (instead of another promised item) - and I have no way to contact them about the duplicate snack. Also, you cannot track your order - so you just have to take their word that it shipped on time.
Again, Graze.com is great concept with good snacks - but customer service needs to improve, and tracking needs to be added
Its been over 4 weeks! No free box nor did my order that i PAID for!
No phone number to call and no return emails!
Dont sign up for this as they dont let u cancel#! You cant even delete your credit cards! Worst delivery service ever!
Totally enjoyable snacks delivered right to my mailbox. I get home late at night from work and am a little hungry but don't want to fix a meal. Graze helps me take the edge off until breakfast without eating a large amount before bed.
I've been using graze for months and really love it. I get interesting snacks ranging from comfortable favorites to exotic new foods I've never tried. All conveniently packaged and delivered. :). This has saved me quite a bit of money at the grocery store by cutting down on my impulse food buys!
I absolutely love graze! Perfect portions, adorable packaging, and the all important jealousy factor when it arrives at my office - everyone wants to see what's inside! Everything is always fresh and tasty.
Ive been happy with the products however, they are getting somewhat routine. When I look at the offers on your website their is significant variety. I would like to see some more of them in my basket.
Hi Carol,
Thanks for your review, it's really lovely to hear that you're happy with the snacks:)
We're big believers in variety, so please do email hi@graze.com and we'll gladly look into how we can shake your deliveries up a little!
I'm always excited to see what's in my next graze box! I've never been disappointed. Whether it's nuts, dried fruit, large flakes of coconut, chickpeas, nut butters, or green teas, it's all delicious! All natural, too!
My Graze box arrives every other Monday. It makes those Mondays just that much brighter. The snacks are delicious and nutritious. Should I feel guilty for eating all of my snacks by Tuesday?
Graze's customer service is superb. They respond promptly with a friendly, informative email. Kudos!
My wife signed up for introductory offer. After trying their mediocre products she attempted to cancel any further orders/shipments. They will not respond and keep charging up to $40+ each month. They do however send a very small Cracker Jack size box of yuppie snacks. My 100 lb lab doesn't like it and that's unheard of for him. BUYER BEWARE
Hi Debra, I'm sorry to hear that you've had some trouble cancelling your orders. We will only ever take payment if you keep your subscription active, but you’re welcome to cancel at anytime.
Our customer service team are always happy to help with any queries and cancellation requests. You can reach them directly at hi@graze.com or via the contact form we have on our site on our "get in touch" page: https://us.help.graze.com/hc/en-us/requests/new?_ga=2.109697217.599761666.1542886601-647581900.1542886601
We respond to all messages as soon as we can, so it may be possible that your email never reached our team. So we can resolve everything for you, and clarify any misunderstandings, it would be great if you could contact us again via the options listed above. Thank you.
Graze box is a scam. I got an offer for a "free box" so I started filling out the information. When asked for a credit card number I naturally thought it was strange but they explained via a little question mark button that it was simply to "check my details." Well, actually no. It was to sign me up for five more graze boxes that I'd be paying for, I'm surprised this is hasn't gotten them in some sort of legal trouble since they are blatantly lying to stealthily suck money out of their customers without them noticing. Completely disgusted at their deceitful methodology. If you're reading this before you claimed your "not so free" box then you're welcome.
Overview
Graze has a rating of 3.6 stars from 3,006 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Graze most frequently mention healthy snacks, customer service and snack box. Graze ranks 1st among Meal Delivery sites.
UK: hello@graze.com
US: hi@graze.com
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- New York, NJ, United States
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Business History
We all love food and wanted to get a lot more out of our snacking. So we started inventing snacks that showed off health's more pleasurable side, and working on the best way to get them to busy foodies like us.
We've now catered to over 5,000,000 grazers across both sides of the pond (graze USA est. 2013) - and as of summer 2015, we're in shops in the UK too!
Aside from snacks, we're also proud founders of our very own charity. We're passionate about where food comes from, including the impact on the people involved. When graze was started, so was the graze School of Farming, made to support and develop a sustainable farming community in rural Uganda.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Diane,
I'm really sorry to hear that there's been some trouble with your order.
We definitely don't want you missing out on your snacks, and will be happy to stop your order in the meantime (as well as remove your card from your account if this would be helpful).
We don't offer phone service at graze, but we respond to every email we receive absolutely as soon as possible. If you emailed us already, hopefully you've heard from someone by now - however if not, please try the email hi@graze.com, or send me a direct message right here on SiteJabber and I'll be happy to help you.