Graze Questions & Answers

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Here’s what consumers have asked with answers from Graze staff and previous consumers.

134 questions answered
13% answered in 1 day
Question:

Information on it? is it safe? & what's the point?

Answer:

No give it a miss, you will spend much time trying to stop the payments, the so called free box is the carrot to tempt you it's far from free.

By Terry R.
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Question:

I signed up for the free trial. will i be charged anything before my trial is over?

Answer:

Yes they will and then it'll be next to impossible to get him to stop charging you'll have to report your card lost to the bank and get a new card

By frankie k.
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Question:

Is the website safe enough for my bank details

Answer:

No its not safe to put in your credit card or bank info. Its very difficult to cancel the auto shipments

By frankie k.
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Question:

Do they charge you for more boxes after you get a free one or is it just one and done until you buy another one online?

Answer:

Don't just cancel, remove your payment method. I got charged after canceling. I canceled the day i received my trial box. They have no phone number to contact. Only email. After canceling, when i click manage frequency or pause boxes, it reloads the page, so i have now removed my card. These snacks are small and under 300 calories. Some only 100 calories. $14 for 8 snacks isn't a good deal and they expire pretty quickly. I wouldn't pay $1 per snack. Because i cancelled, i didn't even get to pick the snacks i unauthorized the charge for. Got two of the same crap beet snack sent. Will not be eating the coming box and expect a full refund and cancellation with cancellation email.

By tina c.
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Question:

I signed up yesterday, it's being sent to my niece, is she able to choose her own snacks for her next boxes?

Answer:

Hi Denise, What a great idea! Thanks for using our service this lovely way:) Snack preferences are entered when logged in, so if you provide your niece with the email and password combination you entered, that will grant her access to this. You could alternatively log in yourself and do this with her or on her behalf if you prefer. I'm sorry we don't have a more simple process for gift subscriptions just now. This is definitely something we'd love to work on in future, so that more and more folks can spread the love with graze! For now, I hope this does the trick for you both - and if you'd like any extra detail or assistance, just drop us an email at hi@graze.com :)

By Graze -.
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Question:

Is it safe to put my credit card information?

Answer:

Hi Arlene, Thanks so much for reaching out and for your interest in graze! I am happy to be able to reassure you that our data security systems comply with the requirements of the PCI DSS regulations and the Data Protection Act. We use secure sockets layer (SSL) encryption, which is a way that data is transferred to keep it safe. I hope this helps, Arlene, but please don't hesitate to keep in touch with us via email at hi@graze.com if there's anything else I can help you out with. Happy snacking! -the graze team

By Graze -.
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Question:

How much is the cost after the free sample

Answer:

"Each 8 snack box costs just $11.99 including delivery. Specialty 4 snack boxes, when available, cost just $6.99, including delivery. Each sharing box, containing 5 sharing bags (about 20 servings), costs $25, including delivery. * In some instances shipping charges of up to $2.00 may apply."

By Ayla A.
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Question:

Answer:

You've been saved a hassle. Why would you want to sign up for this? Read the reviews. They are all consistent.

By Julia M.
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Question:

How can i contact a real person via phone?

Answer:

You can't. That's part of the scam! So they don't have to answer your questions directly or make $#*! up, you could record them and catch them and prosecute them so it's easier and safer for them to send generic emails. They get all the time they want or can not answer you all together!

By Elizabeth R.
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Question:

In the free box you get to choose whats in the box right?

Answer:

Thanks for the prompt response and the clear explanation of how the program works.

By Samia L.
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