business logo of GoodRx

GoodRx

How would you rate GoodRx?
grey star
grey star
grey star
grey star
grey star
Pennsylvania
1 review
8 helpful votes
Follow angela n.
Unfollow angela n.
Send Message
Share Review
Report Review

Amazing results!
October 8, 2016

My husband's insurance would not pay for the Provigil he needed post stroke, due to an off-label use. At a cost of $825/month, we could not afford it. I just picked up his Rx at a Target Pharmacy (Philly burbs) for $94.90, exactly as Goodrx quoted! I could not be happier or more grateful to your company! Please try Goodrx, you have nothing to lose and it may help in affording such expensive drugs. Thanks again!
And yes, it can be used with Part D or on its own.

Date of experience: October 8, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks! Just to clarify, you cannot use GoodRx with Medicare, but you can use it instead of Medicare.

Pennsylvania
1 review
4 helpful votes
Follow Suzie Q.
Unfollow Suzie Q.
Send Message
Share Review
Report Review

Printed / took alleged goodrx.com coupon card w/ prescription to Walmart

Pharmacist nearly laughed me out of the store; said they would never even CONSIDER honoring

Appears to be scam to make/sell email addresses of vulnerable to? Who?
Pharnaceuticals?
Insurance companies?

Think twice before giving up your personal info to this website

Date of experience: May 10, 2017
GoodRx R. GoodRx Rep
over a year old

We don't ask for personal information. Email help@goodrx.com please so we can assist.

Texas
2 reviews
28 helpful votes
Follow C E.
Unfollow C E.
Send Message
Share Review
Report Review

Bogus and scam
April 23, 2018

Received a goodrx discount card from my doctor for a medication - checked the price on line and then went to the pharmacy - the cost was $60 more than the goodrx website listed it. Went back home, submitted my info on their website, they quoted me the same price and then sent the pharmacy the coupon. Called the pharmacy today and was told it is incorrect and they will not fill it for that price. Called GoodRX and was told that CVS is "contractually obligated" to fill the rx at the listed website price. Waited on hold for 30 minutes while the goodrx rep called CVS directly only to be told by the rep when she cam back on the line that goodrx has the prices listed incorrectly and they will have to "open a ticket" such bull$#*!. The rep was very nice and tried to be helpful but it's clear this is a scam. I wasted over 2 hours with the calls, and the visit to CVS etc. another company trying to get your info to use it for marketing etc. STAY AWAY

Date of experience: April 23, 2018
GoodRx R. GoodRx Rep
over a year old

Hi CE - Sorry to hear about your issues. GoodRx prices are accurate - it sounds like there may have been some confusion between a GoodRx card and the coupons we offer at the pharmacy. We'd love to help and want to make this right - can you send us a message either here or at help@goodrx.com?

Texas
1 review
1 helpful vote
Follow Todd K.
Unfollow Todd K.
Send Message
Share Review
Report Review

Goingincircles
March 10, 2022

The most frustrating experience I've had. It was next to impossible to actually complete the process of the online dr visit, getting what you want and finding a way to get your prescription. Getting any help with an actual live person to complete your order is ridiculous! It's easy for them to get your billing info for the dr visit but getting the prescription is a pain in the butt. Finally gave up!

Date of experience: March 10, 2022
GoodRx R. GoodRx Rep
over a year old

Hi Todd, we're sorry you had a negative and frustrating experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee. Please send us a message through the app or give us a call at 415-237-1378 and we'll be happy to help.

Michigan
2 reviews
1 helpful vote
Follow Catie P.
Unfollow Catie P.
Send Message
Share Review
Report Review

I've only relied on good rx a few times cause I've always had decent insurance. I'm retired, have a decent Medicare plan, but employed husband just lost his job, waiting on unemployment. My recent script was going to cost over $18 with my insurance. Due to his loss of income I checked goodrx for a better price. The well known drugstore chain I use had the script ready for pickup, goodrx showed a price at their store $6+ less. When I tried to use the discount, it couldn't be processed because apparently now you have to know ahead of time who the manufacturer is that your drugstore uses. How is the average person supposed to know what manufacturers their drugstores buy from? Those change pretty frequently. You have to ask now for every script to see if they participate with goodrx? So now you have to compare store prices AND find out who the manufacturer is, that's crazy stupid. I'll never bother with these guys again.

Date of experience: July 3, 2023
GoodRx R. GoodRx Rep
over a year old

Sorry to hear about your frustrating experience, Catie. We would like to look into this issue for you further, as you shouldn't need the manufacture information to use a GoodRx coupon. Please give us a call; we can be reached at 888-799-2553, Monday through Sunday from 6am to 9pm CT and would be happy to help!

Missouri
1 review
6 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

To say I had a few doubts is an understatement. I thought it had to be too good to be true. My mom's medicine is over $700 for a 3-month supply at some places. The absolute cheapest I could find was $240. But with this coupon I was able to get it for $101 at Target! I was already to fight with the pharmacist, or with the GoodRx customer help line, or both. But when I presented the coupon, there was no problem at all. I. Was. Stunned. And very pleased! Don't know how it works, but it really did for us.

Date of experience: November 7, 2015
Florida
1 review
3 helpful votes
Follow Lindsay N.
Unfollow Lindsay N.
Send Message
Share Review
Report Review

Great savings
May 5, 2016

I used goodrx to get a prescription my insurance stopped covering. CVS wanted to charge $205 for it, but with goodrx it was $58! I called the pharmacy and they said they would honor goodrx prices, but I was still skeptical. I printed out the coupon and gave it to the tech at checkout. They were quick and easy to process. I am so happy that I can still afford my prescription.

Date of experience: May 2, 2016
Ohio
1 review
5 helpful votes
Follow John B.
Unfollow John B.
Send Message
Share Review
Report Review

Don't believe everything you see. Many independent pharmacies are cheaper than good rx. And when you use the app it doesn't come up with the same price at the pharmacy. How can you believe Good Rx when they don't even use a real drug in their commercial. Google it.

Date of experience: October 8, 2019
GoodRx R. GoodRx Rep
over a year old

Hello John--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Virginia
1 review
0 helpful votes
Follow Savannah R.
Unfollow Savannah R.
Send Message
Share Review
Report Review

Awesome service!
July 9, 2022

Quick, convenient, easy! I was stressed out because I needed my birth control pills. I did not have time to set up a doctors appointment (currently just moved states and started a new job) nor did I have my new insurance cards yet. I filled out a quick questionnaire online and it was followed by a call from a Nurse Practitioner. The NP verified who I was and filled out my prescription. I was then sent a link to set up where I wanted my prescription sent to. I picked my nearest Rite Aid pharmacy and a hour later had three months worth of my birth control. GoodRx also sent me a coupon to show the pharmacist making my birth control just $5.99 a month. I would highly recommend GoodRx if you need your prescription fast and don't want to waste your time waiting at a doctors office.

Date of experience: July 9, 2022
GoodRx R. GoodRx Rep
over a year old

We love to hear stories like yours, Savannah! Glad we can help make getting your birth control a fast and efficient experience. Have a great week!

Florida
1 review
2 helpful votes
Follow Mrs S.
Unfollow Mrs S.
Send Message
Share Review
Report Review

My doctor gave me the GoodRx card today at my appt and said he thought it would help with the cost of my prescriptions. I was skeptical. I have a fixed income and a debilitating medical condition and really need these meds. I went to Walmart and they ran the GoodRx through with no problems. I saved over 75% off the cash prices I would have had to pay as I have no insurance. I am very grateful to my doctor, GoodRx, and Walmart for coordinating this great program.

Date of experience: September 14, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks!

California
1 review
5 helpful votes
Follow Karen M.
Unfollow Karen M.
Send Message
Share Review
Report Review

I have no Rx insurance, so GoodRx has been a lifesaver at times. But the coupons at Walmart, don't always agree with the computer at Walmart. The coupon discount is often not as much as Walmart discounts. Not sure where the communication problem is, but accuracy would make GoodRx a 5 star service.

Date of experience: July 9, 2019
GoodRx R. GoodRx Rep
over a year old

Hello Karen--Thank you for letting us know about your experience at your local Walmart Pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Wisconsin
1 review
0 helpful votes
Follow Nicole l.
Unfollow Nicole l.
Send Message
Share Review
Report Review

I tried it today for the first time at Walgreens and saved $90 on a monthly rx! I don't understand why the bad reviews if it cost more to use the discount just tell the pharmacy you don't want the goodrx discount and they'll charge you under the plan that's cheaper for you!

Date of experience: June 3, 2017
GoodRx R. GoodRx Rep
over a year old

Happy you had a great experience with us. Thanks for the review!

South Carolina
5 reviews
21 helpful votes
Follow Joe U.
Unfollow Joe U.
Send Message
Share Review
Report Review

Always a fight
October 9, 2016

Took my prescription to Walmart based on the Goodrx price of $28 instead of the $200 average price at other places. Walmart first tried to charge me $177, when I told them to run the Goodrx card they said the price was $99. When I again showed them the price from the Goodrx website a manager said they would accept it just this once basically to make me go away but would not take the coupon price a second time. This whole mess took almost an hour of my time to fight for this price not sure its worth it.

Date of experience: October 9, 2016
GoodRx R. GoodRx Rep
over a year old

Sorry for your issues. Walmart has signed contracts guaranteeing those prices. If you reach out to help@goodrx.com, we can assist further. Thanks.

Virginia
1 review
10 helpful votes
Follow Bonnie J.
Unfollow Bonnie J.
Send Message
Share Review
Report Review

I went to Walgreens with a Goodrx coupon for Albuterol Inhaler. After presenting Theo coupon, the clerk told me that the coupon would not work because Goodrx prices change everyday and the coupon was no good. A lot of difference between $29.00 & $53.00.

Date of experience: September 5, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Bonnie--We’re very sorry if you experienced trouble using our coupons at the pharmacy. Our prices are generally very accurate and pharmacies are contractually obligated to accept our discounts under most circumstances. Our Advocacy Team would love to look into this for you! Please contact us at 888-799-2553 and we’ll investigate immediately.

Texas
1 review
0 helpful votes
Follow Valerie J.
Unfollow Valerie J.
Send Message
Share Review
Report Review

I don't look for coupons don't use them. I had three prescriptions I needed filled. All three was 64.00. I usually pay over $100 at Walmart. I called Kroger and one script was $300. I'm grateful for this goodrx.com. Thank you

Date of experience: June 8, 2016
Georgia
1 review
8 helpful votes
Follow Dennis S.
Unfollow Dennis S.
Send Message
Share Review
Report Review

My insurance company was giving me all sorts of problems in trying to refill an Rx a month early--I needed the meds since I was going out of the country for an extended period. The retail price at my local Walgreen's was over $450.00. I found the GoodRx site, printed the coupon, and the same Walgreen's filled the script for $46.00. GoodRx solved my problem and saved me over $400! Very impressed!

Date of experience: January 8, 2016
New Jersey
1 review
4 helpful votes
Follow Sheila T.
Unfollow Sheila T.
Send Message
Share Review
Report Review

Love Good Rx... but the problem is that the prices on different drugs vary wildly for different drugs at different pharmacies. So if you are on several drugs one of them might be much cheaper at Target but more expensive for other meds on your list. You find yourself price shopping with different prescriptions to different stores. This can be a headache... any solution? I guess just add up your list of meds with the TOTAL price and pick the pharmacy with the lowest total price of all the drugs combined. Thanks

Date of experience: October 12, 2016
GoodRx R. GoodRx Rep
over a year old

Thanks for the review.

Michigan
1 review
6 helpful votes
Follow Amy K.
Unfollow Amy K.
Send Message
Share Review
Report Review

Good RX update
February 20, 2017

Per my last review, I was using my voice text and did not check the grammar prior to posting, so please excuse the MANY typographical errors. It has come to my attention that Walgreens at times can choose to accept or not accept updates Good RX prices, as prescriptions vary monthly. Some vastly and some by a few dollars or so. On one occasion they gave me some limbo humbo about it being a controlled substance & that is why they couldnt take a new amount, and thats because it was about $20 some dollars less than the month before. However, I wonder if the situation was reversed, what the case wouldve been. Then on same day I called a different Walgreens to merely inquire on this and he was baffled. Then after placing me on a very long hold came back and said; it depends on the exact medication, (so the controlled sub. Was a lie, as they said ALL.). Nonetheless, the next month they accepted the updated coupon.
So frustrating.

Date of experience: February 20, 2017
Florida
1 review
0 helpful votes
Follow Mike J.
Unfollow Mike J.
Send Message
Share Review
Report Review

I called into customer service yesterday. The woman must have been working at home due to hearing dogs constantly barking. I explained my account was the free no charge account. They still charged me $5.99 which was pending. She claimed she refunded my money. So I look today and they still took the money out of my account again for the 2nd time. So now they got two payments and I don't fill prescriptions and haven't in two years and have not been charged in two years. Now all of a sudden I get two charges back to back. So I call back today and the guy on the phone says oh well nothing I can do. So I cancelled my card and ordering a new one before they charge more everyday. I don't even have the free account with these people anymore I cancelled it yesterday to make sure.

Date of experience: November 17, 2021
GoodRx R. GoodRx Rep
over a year old

Hello Mike, sorry to hear about the trouble you experienced. GoodRx offers two types of coupon services; GoodRx Coupons, which are free, and GoodRx Gold Coupons which are $5.99 a month for deeper discounts. If you have accidentally signed up for GoodRx Gold or find that there is a fraud charge on your card for it, please give us a call at 1-855-487-0694. Or, if you would prefer you can also private message us on Facebook or Twitter and we can get the account cancelled and charges refunded on your card. Please note it will take about 5-10 business days for the refunds to process. Once again we apologize for you less than satisfactory experience.

Ohio
1 review
12 helpful votes
Follow Sara S.
Unfollow Sara S.
Send Message
Share Review
Report Review

I recently changed medications to one which was not covered by my prescription drug insurance. The price for my 30 day prescription was $640. I presented a GoodRX coupon to get it for much cheaper. They no longer honored GoodRX at Walmart. Took it to CVS. No dice. Kroger? Nope. RiteAid, perhaps? Nope. Two other Walmarts? Nope. Another CVS? Nope. GoodRX is not a viable method of lessening the blow of expensive prescriptions because no one accepts them, most saying, "We USED to take these, but don't anymore." Don't waste your time.

Date of experience: March 22, 2016
GoodRx R. GoodRx Rep
over a year old

If you ever have issues using a GoodRx coupon, just let us know and we can help. Pharmacies are usually contractually obligated to accept GoodRx coupons. Email help@goodrx.com. Thanks.

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55