Placed an order on Monday, got my order on Wednesday! Will be back again! Quality is great! Got my mom a cardigan and she's loves it too!
I returned items to the store in Sarasota - the UPS tracking number says they were delivered a month ago. I tried to chat on the website, and when I asked what the status of my return was, no one responded for about 10 minutes, then they said they would email me a response. That was 4 days ago and I've gotten nothing. I have sent a follow-up email, as well, but heard nothing back. Glad they just took my $85 worth of merchandise (extremely crappy merchandise, might I add - oh, and I had to pay $15 in shipping to get it back to them) back from me but haven't refunded a thing. It is unacceptable to do business like this, and I would NOT recommend shopping here. I wish I had looked up reviews before purchasing.
It's been over a month since I ordered and paid, and I have yet to receive a valid tracking number, a response to my inquiries or my clothes (a lounge set). They delete any comments you post to Instagram asking for answers. Unreal that it has been so long with no communication - when meanwhile, on Instagram, they continue to post and promote the lounge set that I ordered. Beware!! Have heard good things from other customers, but they are totally scamming me.
I returned two items months ago and still have not heard anything back. My FedEx tracking shows it was delivered in Sarasota FL and someone signed for it but no one will respond to my e-mails. I have sent them dozens of emails but still no response. Do not expect them to contact you if you have questions and expect your money wasted.
I've ordered from Goodnight Macaroon 3-4 times and each time I've had a really great experience. I found them through Instagram so I'm always a little weary trying new places I haven't heard of before. Out of all the random boutiques I've found and ordered from, Goodnight Macaroon is my favorite. Everything I've gotten so far has fit perfectly, the material Is always great! My package always comes in a week.. This probably sounds like they're paying me to say this, but they're not. I'm
Genuinely just that happy with them) I haven't had to return anything so I have no idea what their customer service/return process is like. But from the multiple times I've ordered, I've never been dissatisfied.
I had contacted them immediately after my purchase as it was made by accident. I tried several times to contact them and have never received a reply. They gladly took my money though and sent me nothing in return either. Just money wasted on NOTHING.
It's a real big ripoff!!! I have ordered a cardigan and never got an answer, where my package is/was located. Shipment hasn't still arrived yet. I would never ever order again anything from this company. I would not even give one star, unfortunately that is not possible.
I found this website through bloggers on instagram. I assumed this was a reliable clothing store if famous bloggers were posting about their clothes. It's been a month and my tracking info still says Hong Kong. I wish I wouldn't found these reviews before wasting a ton of money. Lesson learned the hard way.
My boots took approx 3 weeks to arrive which i was okay with but when they arrived they were not even the boots i ordered. Same style but the wrong color. I sent an email and immediately received a response asking for a picture of the boots i received. I sent the picture and then nothing... No response after that. Its been months and dozens of emails later and they will not respond. Horrible customer service and just complete disregard for people who spend money on their products. I will not be buying or recommending them in the future.
I ordered an item a month and a half ago. The company says it was shipped the item and gave a tracking number from the US Postal Service which claims it is still waiting for it. Since the item was shipped from Hong Kong, I am sure the postal service hasn't gotten it yet. I emailed Customer Service. They told me they would look into it 3 weeks ago and that they can't refund my money since the order has been labeled fulfilled. Don't use this company!
They claim to shipping will take "7-16 days" but prepare for AT LEAST a month before you get your order. I ordered a sweater for my girlfriend's birthday and now it's over 2 week late. I contacted customer service who indirectly told me they hadn't even shipped my package yet! (thanks for the update). But the absolute nail in the coffin was when I first tried to contact customer support through their instagram which my gf suggested because I'd get a fast response - after commenting my complaint on their instagram, they not only deleted and ignored my comment but then BLOCKED me - which I confirmed on my girlfriends account. EXTREMELY UNPROFESSIONAL. Save yourself the time and headache and avoid this company!
**by the way, still haven't received my package so there's no guarantee I'll even get it/it's correct - my faith is low
They offer gift cards in exchange for good reviews, so don't believe any positive review. They are horrible.
I was constantly worried that I wasnt going to receive my product because it kept saying it was still in Hong Kong, but about 2-3 weeks went by and I got the product today and.... its basically the same thing I ordered (which was the Hayley Plaid Turtle Neck Sweater) its the same colors and same design and has the turtleneck but the cut is different as in theres two long parts in the front and the back which are not pictured in their picture for the product. Its still a cute sweater but I would prefer if it was the one on the website. I also dont think it was worth the money and I wont be shopping here again but at least I received the product even if it wasnt the same exact one.
I bought the cutest boots from Goodnight Macaroon. They did take a couple weeks to arrive. They are being shipped from Hong Kong and I was aware of that. I was able to track my item throughout the shipping length. On day of arrival and after delivery I was notified. I ordered boots a size too large so needed to return. Their return facility is in the USA so within a week I was refunded. I will not hesitate to order from Goodnight Macaroon again soon. They have the cutest clothes and shoes!
Was very pleased with the quality of the sweater I got. Will definitely order again. Does take a period of time to get the order but is very manageable.
I absolutely love their clothing! I ordered the perfect yellow belted top and I plan on ordering it in the other two colours! Excellent fabric, arrived quickly and excellent customer service.
Thank you Goodnight Macaroon!!!
Hands down my new favorite company. Great prices, super reliable and they always send out my shipments right away. Discovered them from my like to know it app and am always purchasing new outfits from there. Nothing bad I could possibly say about this company!
I ordered a cardigan on 12.17 and here it is 1.17 and still have not received it. When I go to "track the package" in the past, it would come up with it ready to ship. When I go today to "track package" it won't even open anymore. Just a blank page. I have contacted them but I am sure after reading these reviews, I won't get my money back. AWFUL!!!! Shame on you!
I have not yet received my order. I ordered this on December 19th and here we are on January 16th and I still don't have my order. They indicated I would receive it on the 12th and when I didn't arrive, they indicated I should now receive it on the 24th. This is ridiculous. I keep waiting. It will be warm outside by the time I receive this sweater.
I never leave reviews but this place is so bad I had to, I dont want anyone else losing lots of money like I did. Firstly, clothes are fromHong Kong so took a month to arrive. OH AND BEWARE they offer promo codes on their website of 30% off! But fail to clearly state that if you use a promo code over 25% you cannot return items for refund, only store credit.
Dont even bother with customer service, I was really shocked at how poorly they dealt with this. Too bad, best. Wait. What. You are supposed to make customers happy and want to return to shop.
Once the clothes arrived, my husband and I laughed out loud at how awful they were and at how different they were from the photos online. I bought 3 items and they all are absolute garbage. Awful quality, they stunk so bad!, and as I said, falsely advertised. Be careful DONT shop from here!
We are sorry to hear that you are not happy with your purchase. We always encourage our customers to upgrade to Express shipping if they want to receive their orders within 3-5 working days. Our standard shipping is free and arrives between 7-14 days. We do clearly state that you cannot return anything more than 25% from full price on the very top of our Return Policy. However, we are always here to help with exchange in the form of offering you with a store credit. You can find details here: https://www.goodnightmacaroon.co/pages/returns
Scam! Scam! Scam!!! Refusing to refund my money for items not received!!! I am taking legal action. If anyone reading this has had this happen too please respond!!! Unacceptable!!!
Way too over priced and takes forever. Still waiting on an order placed 12/26/17.I responded to another follower on their Instagram stating not to buy from them and they deleted both our comments and sent me a nasty message. Hopefully I'll get my items this week or I will open a Paypal dispute. Just don't buy from here, too much of a hassle.
they only gave me an $85 dollar refund even though i returned over $400 worth of merchandise. Absolutely ridiculous.
I eventually got all the stuff I ordered but it took almost a month because it comes from Hong Kong and was broken up into 2 packages even though I only got one tracking number. Low quality clothes for the price and sizing is weird. a lot of stuff is one size only. Returning things was a hassle as I had to go through a request form which they only processed after I emailed them about it. Only some things were refunded and I was given store credit for others.
After posting this review I was contacted by the original customer service rep with whom I had emailed about my missing order. She had seen the review and realized she never followed up on tracking down my order. She offered to send out the items then (a month after original order) and give me a $50 credit if I would take down my original review. I declined, asked for a refund and received it promptly. So I eventually got the resolution I wanted but it took way too long and was too much effort.I would never do business with this company.
Don't do it! I never received my order and it took 5 days to get an e-mail response from customer service. In it the rep said she would check on my order and get back to me. I never heard another word from them.. It's been 10 weeks.
I will never again purchase anything from this company, and I would never ever recommend it to anyone based off of service. I should have seen the red flags when their generic initial shipping email says to "allow 3-4 weeks to pass before contacting us regarding your order". Clearly this shows my situation of having absolutely zero updates with my tracking number for over 3 weeks is not an isolated incident. On what planet is that considered in ANY way a "standard shipping" timeframe? I am very sad since they are very hyped on social media.