Goodnight Macaroon

I wish I could comment on the quality of the product but I have not received my items yet! Over a week after ordering I receive an email stating the item is getting ready to ship and receive a tracking number. The email states that it may take 72 hours for shipping information to update. I wait the three days and the usps label still states "label created, not yet in system" which basically means they haven't even boxed or shipped the items yet. After five days, I email them inquiring about shipping status where they state "it may take 21 working days to receive the item". Which in lamen terms means over four weeks! Please listen to the bad reviews before ordering as I can't imagine how long it takes to exchange or return an item.

Don't waste your time or money.

I've had the worst experience with this company. First of all you can't speak to anyone, it's only by email which takes days to get a response. I've order twice from them and both times my order has been messed up. It takes months to get here and when I asked for a refund because I was tired of waiting, they wouldn't give me one, o my store credit. I explained that I did not want to order from rom this company again but still did not give me a refund so I'm stuck with store credit that I'm not going to use. You can't speak with a manager or explain yourself and I've been extremely frustrated but they could care less. Will NEVER shop here again or recommend this company to anyone

I ordered a sweater and over a month later it finally arrived. It was HORRIBLE quality, huge, and smelled awful. Of course, they put it in the smallest print that you only get store credit back. I didn't want to waste anymore time with them as their customer service is horrible.It takes them forever to respond (you can only communicate via email). Since I spent so much on the inital sweater, I did not want that money to go to waste so I ordered another sweater with that credit. Fast forward to another two months later, I got the sweater and the first time I wore it, the sleeves ripped. I've never had such awful quality in fabric before. Something needs to be done about this company. If you leave any feedback on their instagram page they delete the comments and block you.

I received my order (a month later - ships from Hong Kong) with an item missing and was not notified of the issue until I reached out to them. I was offered a nice resolution (either refund or store credit plus $20 USD) and apologized to for the "extreme inconvenience". I opted to wait for the restock since I was promised it would be three weeks. When it had been past three weeks and no word from them, I had to contact them again. They said it would not be shipping and they would refund me. When I asked about the store credit + $20 option, they said no because I had already been refunded and told me to "Have a nice day". I never even received the refund and submitted fraud to my credit card company.

I bought some boots and a bag from this company, the boots are custom made so they only allow store credit which I was fine with. However the bag was awful quality and smelled funny. I barely removed it from its packaging and packaged it back properly and sent it back. It cost me £25 for postage to send back to Hong Kong!. They will not return the bag now and will not offer store credit so I can buy something else even though the bag was awful quality! Customer service is rude and slow and they gave essentialy kept my hard earned money and the quality of their products is awful! In a time where MOST if not ALL companies are offer store credits and returns this company's return policy is disgusting. Wont last for long with this type of horrible quality products and $#*! customer service. Very angry as I only purchased due to false advertisement on Instagram! Wish I could give zero stars!

I bought the cutest boots from Goodnight Macaroon. They did take a couple weeks to arrive. They are being shipped from Hong Kong and I was aware of that. I was able to track my item throughout the shipping length. On day of arrival and after delivery I was notified. I ordered boots a size too large so needed to return. Their return facility is in the USA so within a week I was refunded. I will not hesitate to order from Goodnight Macaroon again soon. They have the cutest clothes and shoes!

Do NOT order from this site! I ordered boots a month ago (which says they've been dispatched)! Once I reached them via email they told me they were out of stock and I'd receive them in another month. It didn't say they were out of stock and in fact it says they have been dispatched - when would I have even been informed had I not reached out to them?! They refused to give me a partial refund! No call centre number to call either as I asked to speak to management! It is all done via email!

I've ordered from Goodnight Macaroon 3-4 times and each time I've had a really great experience. I found them through Instagram so I'm always a little weary trying new places I haven't heard of before. Out of all the random boutiques I've found and ordered from, Goodnight Macaroon is my favorite. Everything I've gotten so far has fit perfectly, the material Is always great! My package always comes in a week. This probably sounds like they're paying me to say this, but they're not. I'm
Genuinely just that happy with them) I haven't had to return anything so I have no idea what their customer service/return process is like. But from the multiple times I've ordered, I've never been dissatisfied.

It's been over a month since I ordered and paid, and I have yet to receive a valid tracking number, a response to my inquiries or my clothes (a lounge set). They delete any comments you post to Instagram asking for answers. Unreal that it has been so long with no communication - when meanwhile, on Instagram, they continue to post and promote the lounge set that I ordered. Beware! Have heard good things from other customers, but they are totally scamming me.

I ordered a dress on 2/20, received a shipping confirmation that it would be mailed out within 7 days. Then I received an email saying that it would not be fulfilled till after March 3rd. I would not have ordered this dress had I known it was going to take so long to fulfill the order I have emailed them tried to call them use their online customer service only to be told that it would be fulfilled before then. As of today I still have no update of the shipping. I ordered this dress for a special event and now it will not arrive on time. I do not recommend ordering from this company as they are horrible with customer service

I ordered a pair of shoes and paid for the express shipping (1-2 day shipping) my shoes were shipped a week later and didn't set out for delivery until 15 days later. FedEx attempted to delivery this package ONCE, and I missed the delivery because I was out of town on a trip I originally ordered the shoes for. When I got back into town I had to physically go to a FedEx location for my package because this company opts for a cheaper fee on their end if FedEx only attempts one delivery. When contacting customer service about the issues, I was told it was my fault for not being home during the delivery and I Needed to pay another $9.99 for delivery or $24.99 for return postage back to sender.

I ordered a cardigan on 12.17 and here it is 1.17 and still have not received it. When I go to "track the package" in the past, it would come up with it ready to ship. When I go today to "track package" it won't even open anymore. Just a blank page. I have contacted them but I am sure after reading these reviews, I won't get my money back. AWFUL! Shame on you!

I've ordered multiple pieces from this website and I am so disappointed. Waste of money. I even ordered a dress size large and I'm a size 4/6 in pants and not a curvy girl and it fits like a child's size large. I never even received this item I ordered and was really excited about it. They have messed my order up and given me horrible communication on fixing this. I paid a lot of money for this item and still have no answers. It's so disappointing.