Alyssa S.

I ordered a pair of shoes and paid for the express shipping (1-2 day shipping) my shoes were shipped a week later and didn't set out for delivery until 15 days later. FedEx attempted to delivery this package ONCE, and I missed the delivery because I was out of town on a trip I originally ordered the shoes for. When I got back into town I had to physically go to a FedEx location for my package because this company opts for a cheaper fee on their end if FedEx only attempts one delivery. When contacting customer service about the issues, I was told it was my fault for not being home during the delivery and I Needed to pay another $9.99 for delivery or $24.99 for return postage back to sender.