Sarah S.

Tried to make a return, but the company did not provide a return form (which is required per their return policy in order to receive a refund). When I emailed asking for one, they ignored my request. I submitted a complaint with my financial institution, and only then did this company's customer service reach out to me. However, they still did not provide me with the return form, they only reached out in order to accuse me of theft. This has now been going on for over a month. They continue to refuse to provide me with a form, and continue to threaten legal action just because I refuse to cancel my bank's charge back due to this problem. DO NOT under any circumstances get involved with this company.