Golf GalaxyReviews 154

Do not buy used clubs from here. First they buy them cheap and up three times what they bought them for. And then don't stand behind them.

Had a club fitting for my son and ordered over $2,300 in product from Golf Galaxy in Upland, CA. Received an email from Golf Galaxy stating that tracking numbers would be provided once the product shipped. Two shipments arrived without any electronic notification of tracking information and the last shipment was apparently separated into two deliveries, without any communication. You cannot search these orders and/or tracking on the Golf Galaxy website. The only way to get tracking information is to call the store and ask for assistance, of which the customer experience has not been ideal. We were fortunate to find someone who was able to locate a tracking number for a product that was shipped, without any notification. Proceeded to escalate to the manager of the Upland, California location. I was assured the operations manager would provide an update to my son the next morning after contacting the manufacturer for a shipping status. In fact, I even I confirmed my son's phone number with the store manager. Unfortunately, the operations manager did not respond to my son of which I then contacted the store manager (again) who stated that he was present when his employee contacted my son. Mysteriously, there was no voice mail left on his phone nor was there a missed call. The store manager proceeded to tell me that tracking for golf products is different that the tracking for other goods. Meaning that obtaining tracking numbers from product vendors is a manual process and not done electronically, which is different than what was originally communicated at the time of purchase. In a day and age where package theft is frequent, it has become important to know if a product is arriving on a specific date to ensure it is not left outside the door for a long period of time, in a clearly marked box with the manufacturer's name and logo on it. Aside from the club fitting specialist who did a very good job, the customer experience with product fulfilment has been extremely disappointing. It's very likely I may never purchase again from this company.

I'd like to make a suggestion that someone other than the older man (Terry) be their front person! He seems to pick and choose those he says "hi" to and welcomes to the store! He looked at us as tho we didn't belong in HIS store :(. I had gone in for some stocking stuffers for my husband but his reception of us KILLED that desire instantly!
I would seriously rethink your front person as they are the VIP for a business and Terry does NOT fit the shoes!

On the third weekend of july 2023 Golf galaxy in akron had a grand reopening. I filled out a piece of paper with my name and phone number. I was told that if i won something I would be advised within a week if iI won. On the last weekend of August I received a phone call advising me that I had won a grand prize. After numerous phone calls and emails 11 weeks later I received my prize. I was also advised that do to the frustration I would receive a gift card from $#*!s sporting goods. When I called to check on the status of the gift card I was told that since I received the prize I would not be receiving it. After reading many reviews i am in total agreement that this is the worst franchise to work with. $#*!s sporting goods has lost a long time customer and Iwill never step foot in there stores again.

Was referred by a fellow I played golf with who has taken lessons there for 2 years from Peter. Went to the store and sat directly in front of a salesperson that was helping another client. Was on the stool in an empty store in front of this person for a good 15 minutes who refused to acknowledge my presence. Finally flagged down another salesperson and told them I was interested in lessons. They knew nothing about anything concerning lessons ( price, etc.) Told me that the person I was referred to was vey busy, was leaving town for several weeks and booked up for months. Could not even tell me the price of lessons. Left my name and phone number for Peter to call me back. We will see if that happens. Would not hold my breath. How can you possibly run a business in this manner. Makes me re-evaluate if I really want to spend my hard earned cash there. Very poor impression. You would have to try very hard to make a worse 1st impression! If I could give zero stars, I would!

I spent a hour looking for a golf bag. Found it on 2 sites plus on golf galaxy. GG had the best price. After entering all the data and credit card info, the order was placed and confirmed. A day later, I got an email that it was out of stock and the order was canceled. What happened in 24 hours? This is the second time this happened. Now, I'm back to square 1. FIX THIS GG OR I'M DONE WITH YOU

Took Paradym driver to return within 30 days.played 1 round,did not like it.no scratches on club,was like new.Paid $646 for it,they offered $258 for return.Said it was used,They could not show me evidence of use.Their 90 day policy for returns applies only to clubs that have the cellophane packaging intact.Worthless and a misrepresentation.Will not shop there again.

Pricey golf shores ordered, arrived late and used. Grass and dirt on the shoes. Called for replacement pair and they agreed. Then canceled the order with no notification. So a week or so later, I called. No explanation why it was cancelled and no refund. They kept my money and cancelled the order. I requested the funds be returned. I'm still waiting. So I'm out the money and no shoes ‍ And a lot of time tracking it all down. Never again.

I never take the time to write a review but today's experience had to be told. I took my 2 boys into the Portland Oregon store today (something we had planned for quite sometime). It was supposed to be a great day for us. I'm 54 and have always loved to play but never set myself up with good equipment. My boys (young men... 22 and 20) expressed an interest in golf last spring and I thought this would make a fantastic father-son activity. I wanted them to get the best start they could, so it would be enjoyable for them. I also figured "better late than never" for me. We thought Golf Galaxy would be a great place to get good advice as well as create a relationship to get further instructions down the road...
When we arrived, there were plenty of people around but none approached us to offer help. Finally I got someone's attention and he offered to assist. He asked which one of us was getting clubs and I responded "all of us... 3 full sets". I figured that would gain some attention but that's not what happened. Instead, we were passed off to 4 different people without ever being told. One would walk away and another just showed up. Each time a new person came over, we had to start all over. Each time they treated us like we were in a club without the proper membership card. I felt very embarrassed and the great trip with my sons was quickly turning into an uncomfortable situation. We had all looked forward to this and were wondering what to do. I finally told them it wasn't worth it and we left. Thankfully we found an extremely helpful young man at the competition and he turned our day around. When it was all said and done, I purchased just under $5000 worth of clubs and felt great about our selection. Hard to believe a store would want to turn down that kind of business. They say good news gets shared with a few but bad news gets shared with many. We have many future purchases and none will be made at Golf Galaxy of Portland. Tell your friends... heck, tell everyone.

Sincerely

Third Class Citizens

Waste of time! At first, I was excited because I was looking forward buying a new driver. Only to find out I cannot use their simulator (new policy). I was told in order to test any products you need to rent the area. I simply put it away and went to PGA Superstore, where I test and bought my Stealth driver:)

To management, do you really believe those that want to purchase a club is going to rent first, and then buy. C'mon guys! You're smarter than that...

I shopped for a driver at Golf Galaxy. An employee helped me hit several demos on the Trackman and he told me that I hit the XXIO driver so much better than my current driver and all the others. It was 50 yards longer and always in the fairway. I paid $700 plus tax for it and took it to the golf course. Total disaster. The ball was all over the place and never longer than 150 yards. I took it back to the store without a single mark on it and the store would only offer $223 in store credit for it even though it was in new condition.

First the good. I was fitted and agreed ( my Choice) to a ping 425 driver with a senior shaft. I hit 42 shots and ducked hooked half. I retuned to the store, and management was not helpful nor interested. Fortunately my fitter (Ed C) was there, took over and replaced the shaft with a new regular. It 100 % solved my problem. I have an issue with the way my fitting fee was returned to me, not as stated on the web site.
I will buy my new irons after fitting with ED C, but have no alliance with golf galaxy. Its the people that make the difference

Service was great, John in the Paramus store was patient and extremely helpful. Only issue was that the clubs I wanted were out of stock, so I couldn't purchase anything in store. Otherwise, was a very good in-store experience

I would give zero stars if that was an option. Purchased a gift card and gave it to a family member. When he tried to use the gift card it said it was not activated. I have had 12 conversations with Golf Galaxy customer service trying to resolve the problem. Everyone I spoke with took info, and assured me they would get the card activated and get back to me. No one did anything. Lesson learned, do not do business with Golf Galaxy.

Not all of Golf Galaxy's so called professional fitters know what they are doing. $100 fitting turned into the purchase of the recommended Driver and 3 wood. Tried the driver that same day. Didn't make it through the front nine with it. Took it back to Golf Galaxy two days later where the head fitter told me the Driver was absolutely the wrong one for my swing. Returned it for store credit. Brought the 3 wood back to exchange (didn't bring it with me when I returned the Driver). Had been hit twice and had some dirt on it but no permanent marks. Store Manager refused to give me a credit (contrary to Golf Galaxy's published Return Policy). Although he did offer to buy it back from me at 40% of what I paid for it. So buyer beware, Golf Galaxy charges you for a fitting (it is credited against a purchase), the tell you what club to purchase, but when it doesn't work as advertised on the golf course they won't take it back.

About 1 month ago I purchased a used Ping G410 plus and traded in a Ping G20. I ended up paying somewhere near $200 difference. I could not hit the Ping G410 well on the course so I wanted to trade it for a used Cobra Air X. I was only offered $111.00 for my Ping G410. They are selling them used for in excess of $250.00. I feel I ripped off all around. I will never step foot in a Golf Galaxy or $#*!s Sporting goods again. I know this is a waste of time, but had to get it off my chest. Doubt that the corporate people even look at these.

On April first (yup im the fool), I was fitted with a new set of irons. I was told it could take 4-12 weeks but they usually get it done sooner (salesmans statement). So I took the gamble, figuring I could look on their web site occasionally to see where in the cue I was and maybe even get regular e mails telling me how my 1,300 dollar order was being processed. No such luck! The store says once the order leaves their store, they cant help me, just wait. Corporate finally searched and told me August 2nd was the date they were shooting for but my order would not show up on their web site anywhere. I dont know how this makes ANY client feel comfortable after spending so much. No place to watch the progress on line, and no notifications along the way leaves the client in total limbo. I will NEVER recommend them to any golfers after this in spite of the spectacular job the fitter did. Corporate policy SUCKS