Golf GalaxyReviews 154

Item I ordered is preparing to ship for two days. Contact customer service through chat or phone and I am told that they have no information available fro the shipping department but I should hear from them In 1-2 days. When I ask to cancel the order I am told I can only do that for 30 minute after I place the order. 96 hours after I place the order they have still not shipped. Bogus. I will never deal with them again

Bought a used demo driver, it was sent via fedex without proper protection came broken in 3 different places. Went to the store at Pembroke Pines and because is a used club only solution was to give me my money back (fair) but, I bought a club online and because golf galaxy doesn't know how to properly package a club it came in pieces and now I am not able to get another club. Asked the employee at the store for a duplicate receipt because I misplaced the original receipt were it showed that my money was going to be refunded he looked at me pissed asked me if I lost the receipt and informed me that he can not print a new recipe. Then I asked him what is the solution I need prove he replied well look at your credit card statement and I told him that is what I did and I don't see proof of my refund and he replied well it is not going to reflect right now it takes 2-3 days and I informed him that I completely understood but I need proof that it will be refunded. To my request he told me well you will have to wait like 20 minutes for me to get you a duplicated receipt. Then after a couple of minutes he asked me if I would be fine with just a copy of the original receipt and I told him that that is fine I just wanted proof. Lastly I decided to call customer service to share all the events that have made this a very unpleasant experience and I had to wait an hour and 30 minutes to speak with a supervisor (1:30) when I hung up the total call lasted two hours and 3 minutes (2:03). Worst store to purchase clubs only.

5/26/2020Very Happy and exited when we left the store with our new club purchase from Max Rosen, told 7 to10 days we should receive our clubs. Being excited we wanted to check order status on 5/29/2020. Could not find the order with online tracking. Chatted with chat support they could not find our order. Called the store 56 minutes later. Hayden Told us the order shipped on the 24th. He was confronted with the issue that that was not possible because we ordered on the 26th. He said the ping shipped on the 26th and Taylor made Shipped on the 24th. He said this is what Max ( the store Manager) told him. That is 29 days before they even ship!
Why would the tell us 7 to 10 days. WOW. After asking for a refund. Hayden told us we had to come in the store for a refund on a credit card or cash. If the would have been up front and not blatantly lied to us there would not be any issue.

Buyer beware Golf Galaxy likes to lure you to their website with great prices only to cancel your order once you make a purchase. I ordered a golf net at a great price only to have the order cancelled the next day due to part availability. Total BS! A real company would honor the transaction and ship once the inventory is replenished. And by the way, don't try to work it out with customer service they are helpless and clueless.

Ordered a golf club on 12/2; box arrived 12/6 - EMPTY. I refused the package and immediately called customer service. Was told my order would be reshipped, overnight for free. I'm thinking, great! Well, a week later, no package. I called again, was told my case was "Under Review". What the heck does it need to be under review for? I receive an EMPTY BOX. Then, I was given a new order number and told it was shipping... still no package. Then, my money is refunded... what? I never asked for a refund. CAll them back again asking what's going on and told because I refused the package the first time, they refunded my account. So, I had to order again. This time, I demanded that they ship my club to me overnight like they told me and that it be free. They only wanted to give me a $15 discount. Plus, they didn't refund the tax they charged me on the 1st order. So I got a golf club that I had to pay sales tax on TWICE. I will NEVER, EVER shop with these people again.

15% off everything, few exclusions including PING...
25% off everything, few exclusions including PING...

Whatever I have tried to purchase, every time I have tried to purchase it, "that item is on the exclusion list" I have clicked many links, never found this exclusion list. Advertise it properly... 15% off the cheap $#*!, 25% off the not so good stuff... be honest. Is it that difficult; advertise "Come to our website for cheap stuff, CHEAPER!" NOT, 25% off the ~few~ exclusion (which includes the stuff that is decent and that you would want to spend your money on in the first place...)

I tried to return a Footjoy super lite golf shoes that had a one year waterproof warranty because my socks got wet in a light rain after wearing the shoes for the first time and the guy at the Roseville MN office said it could not be returned if it was worn outside. I said where do you think golf shoes are supposed to be worn inside the house? They finally spoke to the manager who was sensible enough and declared the shoes damaged. Whew!

Warning: **DO NOT** go to Golf Galaxy with a gift card from Golfsmith (even though Golf Galaxy bought out Golfsmith)!
Kroger's sells them, $#*! Sportings Goods sells them, etc... you know what I mean?
**GOLF GALAXY^&%*$(# REFUSES TO HONOR THEM!**
I just went through absolute hell in the store, trying to get them to honor the gift card (just a $25 dollar gift card for my birthday). The cashier tried this, tried that, we got on my smartphone and tried looking up on the internet for redeeming gift cards, they called the main store manager over, who explained to me that they no longer honor the gift cards!
I explained that my sister *JUST BOUGHT IT* at Kroger's for my birthday! Seriously?!? We went 'round and 'round over this whole fiasco, and to be blunt - I got turned away and was treated extremely rude! Grrrr...
I drove all the way back home, and got on my laptop and tried contacting Golfsmith (redirects you to Golf Galaxy). I tried this, I tried that, and nothing worked, so I called their 1-866-whatever customer support number, and finally talked to a lady. I explained the whole scenario to her, and she also said they no longer honor them. I shot back that my sister bought it at Kroger's. Believe it or not, the lady customer service rep said, "Oh, well, sorry... Have your sister take the card back to Kroger's and get a refund. Tell her to tell Kroger's not to stock the gift cards as we don't honor them anymore".

Can you believe this B. S.? I am DONE with Golf Galaxy! They seriously lost a customer!