Golf GalaxyReviews 154

Love the Oklahoma City Golf Galaxy. I'm in there more than the grocery store. I am getting to be an old Fa*t and am in the process of switching my clubs to all senior flex. I went in to get a Ping 3 wood. They didn't have one but an associate named Brody was helping me. He came up with an idea to switch the demo senior flex 3 wood shaft with another 3 wood head and I left there happy with my new 3wood. I see a lot of 1 star ratings here but I think they are great. They leave you alone when you want and are very helpful when you need them. Go to the OKC store!

I have had the most unacceptable month long and still going experience with this company. I traded in old clubs and ordered a new set. They were out of stock and the manufacturer no longer makes them. It took 3 weeks to get them to cancel the order. Since I had traded in Golf Galaxy still has my $500 trade in credit that they will not get back to me. I'm at 5 weeks without resolution and no one at customer service can think for themselves or the customer. Store has been apologetic, however not stepping up to fix the issue. I'm standing here offering to hand them a lot of money for a set of clubs and they couldn't care less. Will not shop or order from them ever again.

No help. I ordered a gift card on line on Dec 10 and never received it. Called the help line and they said it would take 14 days? Said it shipped on the 10th and would be there by 14 days. No way to track through USPS. Call center is third party and out of the Us. No help. Called store and no help. Learned a lesson. Shop elsewhere for my golf clubs. Tired of no help and no one giving a crap about my patronage. Too many good places to shop.

Company does not back products they sell. They sold me a product with a Two year wty. Manufacturer will not back the faulty item because Golf Galaxy never paid for it. Some sort of bankruptcy. $1699. 00 Motocaddy golf trolley is the product. I registered the item the day I purchased it. I have all my documentation. I spent parts of 4 days on the phone back and forth with the incompetent customer service that sent me in circles with other customer service within they're company. Pitiful. Customer service did inform me that they have a store warranty good for 1 year besides the factory warranty. My trolley was well under the one year time frame. I was told by customer service they were going to replace the unit. Days went by then an email saying I had to deal with the manufacturer. The same people who told me wty was no good because of never being paid for. Now they are not responding to emails. When I've called, I get the same old song and dance. I hope any of you potential customers will think twice about dealing with this pathetic company.

Very poor management and defrauding customers at this location. Brought in a driver to return to Callaway due to warranty. Was told i had to pay shipper and come back to pick up club. Spoke to Callaway how told me i was not to pay shipping because it was a warranty and they could drop ship to my house. Golf Galaxy said they could not do this. Thankfully Callaway stepped in and shipped directly to me. Stay away from this location.
Customer service was absolutely no help with this issue at Golf Galaxy

I was fitted for and ordered golf clubs from Golf Galaxy on June 12,2018. Michael is and excellent sales rep. Too bad he works for Golf Galaxy. I did not know that my clubs were in the store to be picked up until 4 and a half weeks later. I called and spoke to Pam on June 28th and asked if the clubs were in. She put me on hold, came back to the phone, and told me they were not in and that I would get a call when they do come in. I chatted on line with customer service on July 7 and they said that I would receive and e-mail within 48 hours as to where my clubs were. Never got back to me. On July 13 I called the store again (in Virginia Beach), and spoke to Pam again. She said that a store manager would call me back. That happened within 15 minutes. I was told by Gail that they telephoned me that the clubs had arrived on June 19 and that they had called me then and on June 30. They failed to leave a message at those times. And how is it that on the 28th I am told by Pam that the clubs were not in yet? I picked up the clubs on Friday evening, July 13. Again Michael was very helpful. Golf Galaxy collects your money ahead of time and then they do not care any longer about the customer. I came within 3 days of calling the bank and stopping the charge.

I had the worst experience at The Airport Square store. Went in looking for a driver sales associate had no idea what he was talking about.No clue what i was hitting. Didn't show me what i was really looking for didn't even recommend it. Will never buy anything there again. Filled a complaint with the store never heard anything from store manager or home office. You're company needs to hire people that know what there talking about

Wow read some reviews and cant understand why the good reviews are not commenting
Arrived at the Peoria store with my wife and within 3 minutes this gentleman Larry was their to help and lead my wife thru the benefits and features of different woods. He then took the time and recommended that she use the bays analyse her swing, he made adjustments to different clubs and even made a slight change in her swing and immediately an improvement. Instead of buying 4 woods he showed her the difference and she has gone with 3 woods, she has played and praticed 3 games and is delighted with the woods and her slight change in swing. She will wait a few more game before deciding on the extra fairway wood. Thanks Larry, i personaly purchased balls, new sand wedge and 2 pair of golf shoes.

I ordered a new complete set of Cobra F-Max clubs online. 10 days later the set shows up with no Driver, I call customer service and am told they can't do anything, it is the responsibility of a different department, and I will be contacted within 48 hours. 5 days later after not receiving any contact, I call them back, and they tell me there is nothing that they can do, that I must return the clubs, and wait up to 30 days for the money to be refunded to my credit card. The most rude customer service I have ever encountered, I will never do business with this company again!