Golf GalaxyReviews 154

Total Chaos with the online store followed by terrible customer service. Ordered a Right Handed Ping Driver in 9° and got a Left handed Driver in 10.5° with the incorrect shaft. Was told by customer service that this was probably because they were out of this type of club? Of course you would mail a left handed club in the wrong lie with the wrong shaft? And predictably they are now out of this type of club online. Was also told that I would have to drive to the UPS store or USPS and stand in line to return it. That GG would not have UPS pick it up at my door like they do all the time. Also informed that my refund would be at least 30 business days after they receive the club. On hold for over 20 minutes to talk to a manager then they hung up, will let VISA handle this one!

Went in to check out the new Callaway Driver at GG Westminster and was told by a young punk salesman (Lance) that we don't want our drivers disappearing in the demo bay. Nothing else but to say he was a real jerk. Well, I have shopped there for 20 years when it was Golf Smith. I have never been treated so rudely in a golf store and I buy a lot of golf stuff. Well GG good luck with your new store I wont be back and encourage customers to check out TGW much better company.

Ordered a pair of golf shoes on March 5 and paid for 1 day shipping. Item said 1-2 business day processing. Still hadn't received an email that my order had shipped on March 9, so I called and was told they would likely ship in the next two days. Finally got an email on March 10 that my order had shipped UPS Ground, when it should have been one day shipping. Checked the tracking number throughout the weekend, but there were never any updates to the package progress. Called golfgalaxy back on March 13, and finally got someone to refund my overnight shipping charge and do a reship of the order since it was "lost" in the shipping process. On March 15, the new order still had not shipped. Called back demanding either a tracking number before the end of business day or a refund. Was told that the order could not be "rushed", but I insisted that I was dissatisfied and would post bad reviews everywhere I could and would never order from them again. Insisted that the supervisor call Adidas warehouse on the west coast and make the order a priority because there was still time for the package to ship today. He said that he spoke with them and was told the order would ship in the morning. I asked if he was working tomorrow and told him that I expected him to follow up on that and call me in the morning with a shipping number or to get started on my refund. We will see what happens. UGH! Get with the technology age and be able to ship a product within a reasonable amount of time or don't have online ordering options!

Ordered personalized Golf Balls on 12/14, estimated delivery date was before Christmas. They sent me an e-mail on 12/23 saying there was a delay in my order. Why could they not tell me sooner and I would have made other arrangements? If I would have known by 12/16-18 I could easily have placed the order with another company. Their 800 CS line is nothing but VM hell and their online Chat is equally worthless. NEVER ORDER FROM THIS COMPANY

Ordered an item for a birthday Nov. 25. It said my item was in-stock. Called back 12/5. After talking to 2 people and a supervisor there was no one that could tell me when my item might get shipped. Items still shows "IN-STOCK" but... it was back ordered. Under my orders it kept showing "Order received and ready for processing". Now 12/12/16 no one can tell me IF it has been shipped/processed, etc. I have requested a refund. Amazon could ship the item and I will have it tomorrow. I have finally talked to a supervisor. After 59 minutes on the phone, I have FINALLY confirmed that the item is still on back order. No idea of when it will be back in stock and yet even the 3 previous people I spoke with didn't know this NOR does it indicate this online. If GolfGalaxy.com would like to have better reviews, they need get a more accurate website and better tools for their employees to work with. I order a lot of things online through various websites. I will not be back online at this retailer. In store is a totally different experience.

I ordered a fairway wood for my girlfriend. Took two weeks to receive and then arrived with a headcover for another club that didn't even fit. Called 4 times in two weeks and all they tell me is that I have to be patient because they have not received an email from the warehouse. I worked for Golf Galaxy when I was in college 20 yrs ago and that was not the standard. Since $#*!'s Sporting Goods bought them out they have the rudest, ignorant costumer service representatives. I will never purchase from them or $#*!'s again. Just so you know this is the first negative review I have ever written, that's how horrible Golf Galaxy has been to deal with!

Ordered golf gloves in June and never received them. Checked into my account and the status of the order was cancelled. No e-mail informing me that the order was cancelled. Just got off the phone with their "customer No service" and was informed that it was probably out of stock. She checked the system and said they were still out of stock yet last night on their website they were in stock? She said "sometimes it takes a while for the inventory to catch up with the site" and they were working on the problem. As for no notification, she said "the e-mails get stuck" sometimes. Three strikes on this company, won't be ordering from them again...

Don't bring your clubs here to trade them in. They will lie their azz off over the phone telling you they will give you a good/great trade in.
Nothing can be farther from the truth.

Recently I went to trade in my PING G10 driver and fairway wood for new Ping's and they wanted ti give me 10% of the value. I researched this online at multiple sites and saw what they were worth.

If you are going to trade your clubs in at Golf Galaxy, bring your own Vasaline.

I ordered my son a golf bag online. The order was shipped in a timely manner. Once the bag was received it was obvious it was not the same as the bag pictured online. Furthermore, the bag had a sale tag attached to the original price tag showing $40 less than I paid. I called Golf Galaxay customer service to inquire as to whether the picture online was the wrong bag and was told the bag was shipped from a store so they would have to follow-up with the store. I also explained about the pricing situation. Again, I was told they would need to follow-up with the store. After a week of waiting and receiving no response from Golf Galaxy, my son decided to return the bag to one of their stores. I provided him with all of the information including my credit card information. I was unable to give him the card physically as he lives in another state. When he tried to return the bag, he was told without having possension of my card they would only provide him with store credit. At this point, I called the customer service department again. They had record of my intitial phone call. I asked if there had been any response indicated in their system. The rep asked if I had checked my spam mail. I replied that I had and received no email from them. I asked again if their system showed a response had been sent and she replied no. The "check your spam" made no sense. Finally, I had them issue the free return information and forwarded it to my son. He sent the bag back and it was received by Golf Galaxy. After approximately a week, I called their customer service one more time, to inquire as to when I would receive my refund. I was told it would be two to three weeks. When I expressed my displeasure to that information I was told their return policy was very popular and the time frame for refunds was to be expected.

I went to the golf galaxy in Robinson (Pittsburgh), Pa, to purchase clubs with and for my son-in-law. We spent $1,300 on irons, woods, shoes and a golf bag. What was really disturbing was the 1st sales associate could care less about wanting to save some money on this purchase and was more concerned, in my eyes, of his commission on the sale. Once he realized we were't going to pay a arm and a leg, he pond us off to another salesman who gave minimal assistance by saying the bags and the shoes where over there and spent no time in helping us with our selection. What was most disturbing was the manager who, at one time, came over to address a problem with the irons we were purchasing and spoke only to the salesman. He made us feel as it we were invisible. This is not the way a customer should be treated. I now understand why this particular store is not doing well!

Horrible customer service ( go to the "contact Us" web portion, and they NEVER respond.) On the phone they don't have a clue when inquiring about an order and give the sense they really don't care either "you already been billed" I ordered some personalized golf balls on 11/09 and was told they would arrive no later then 12/16, it's 12/21 and still don't have my purchase, (they don't tell you till you get the tracking number, WHEN they finally send you a tracking number, after two phone calls it ships from Mexico). Don't buy from them it will cause a lot of issues if the purchase goes wrong or you have problems with the product... deal with a real company not Golf Galaxy

I'm 18 and my friends and I enjoy coming to golfsmith to look around, putt, and hit clubs. Every time we go we are followed around and crept on while there. On my last visit we over heard an employee say to another employee "I'd put money on it that they (taking about us) won't buy anything today." Also every time we are sarcastically asked "what are you interested in today?" My friends and I have spent countless amounts of money before so it's not like we are never buying stuff. I will not be going there again anytime soon. This happens at the location in des pere.

Why isn't their golf club return policy clearly stated? After bing "fitted" at Golf Galaxy, by their "professional," I purchased a new driver. When I took the driver to the course, it didn't perform as it did on their launch monitor. When I returned the club for another with a stiffer shaft, the store response was that they don't accept returns if the product has been USED. Do they expect buyers of new clubs to store them in the closet for the first 30 days? Very unsatisfied and will never purchase anything again at Golf Galaxy. Many other golf equipment sellers give 30 day "no questions asked" return on new clubs.