Golf GalaxyReviews 154

The absolute worst customer service in history. Can't even process & ship a gift card. Hunted then down after 5 days & they told me they are too busy to process & ship before Christmas. They weren't too busy to process the $500 though. Now I am out $500 5 days before Christmas with no gift card... because they are too busy to get my money back to me promptly. In the meantime, I got a shipped email the next day, with another email saying they can't process. I can't even get a straight answer from them. Now they are just ignoring me.

I shop online 2-3 times per week and buy almost everything online. I will avoid Golf Galaxy at all cost after my experience. I ordered golf shoes for my husband, which were too big for him so I took them to the local store to return. The store clerk couldn't help as there was no receipt included in the shipment and said that they had another customer earlier in the day with the same issue. The clerk called the online customer service, but to our surprise, they had no record of my order even we provided the order#. We were on the phone for 15 mins with no luck. I came home and printed the order confirmation email and took it to the store the following week. I was able to return the shoes on 11/26. It's been two weeks today and I called the online customer service # as I still do not see a credit posted to my credit card account. After being on hold for a long time I was finally able to connect with someone. She put me on hold twice to talk with the supervisor and said that for some reason the refund did not come through from the store, but they will issue a credit, which will take 7-10 days to show up on my account. I expressed my displease and told her that I shouldn't need to wait another 7-10 days since it's been two weeks already since I return the shoes. This online merchant has the return policy on their site, which seems reasonable and similar to others, but in reality it is a nightmare. Keep everything for your record if you want to do business with Golf Galaxy, or $#*!s Sporting (parent company). Even with your order#, they will not have a record of your purchase.

I am very disappointed with Golf Galaxy and would not recommend them to anyone. Customer service is very lacking. Ordered a set of Mizuno Jax ez steel irons for my husbands birthday and they shipped me only the 5 iron. When called customer service they said the item was no longer available. Said I could ship the 5 iron back to them but would not give me credit until they receive the iron. So not only did they take my 367.47 for a product they did not have but they kept it because I guess they felt I need to pay for their mistake. Did I fail to mention they said I could go to the store and return them. I live in Louisiana and they wanted me to drive to Texas. Also said they could send me a mail label and they would pay for shipment. I would tell anyone to shop at any other store but Golf Galaxy!

This place doesn't understand or care about customer service or whether they create a repeat customer.

I ordered expensive, custom Calloway irons in the middle of summer and was told I'd have my clubs in "2-3 weeks at most." After multiple phone calls, emails and an old fashioned snail mail letter, I received a poorly written, unapologetic email from Patrick, the Westminster store manager. He took zero responsibility for the mess and offered no solutions other than telling me I simply had to wait for my clubs. I emailed him back, but got no response. This guy is unprofessional, uncaring and doesn't understand the meaning of customer service. Two weeks turned into two months, after which I got PART of my order.

This might be the worst RETAILER, let alone golf shop I've ever experienced. I have a lot more golf needs but suffice it to say that Golf Galaxy won't get another nickel from me.

I'm so fed up W/ this place. Getting fitted for a driver by a salesperson that had no idea What he was talking about. I knew more about the Taylor Made driver than he. I 've been going here for years hoping it would get better since Golf Galaxy took over. There is NO customer service what-so-ever. When repairs to clubs are sent out, you have to beg to get an update. I'll from now on go to SJMuni, PGA palo alto or all the way to Golf Mart SSF. They get business cause there is nothing else close. Their pricing on all items is no DEAL. Tell your friends & family stay away

In April 2017 I ordered my husband a new Garmin GPS online, it was cancelled a few days later due to not in stock. I received an email stating my credit card amount had been refunded and I would receive NEW gift cards in 7-10 days. It is now August 2017 and I have not received the gift cards. I've talked to multiple people who said they would send them out. I've had people tell me they would call me back and let me know the status. Just spent another 1.5 hours on the phone and was told they will try to transfer the balance of the cards to a new card but I've also been told they don't know what those card numbers were so don't see how they are going to do that either. Unfortunately they've also teamed up with $#*!'s making it very hard to boycott Gold Galaxy. I just want my $145 dollars back so I can order my husband a new golf GPS.

I've read several reviews about ordering clubs and getting used instead of new. Almost made me nit order. Well I ordered 3 clubs, 2 came from one warehouse, and the 3rd from another. All 3 were brand new and arrived in perfect condition. Also 1 came to my home on the 2nd day after ordering and the other 2 the next day. I used their standard free shipping. Super fast. My experience has been perfect and I hope other people don't get scared off by the bad reviews as I almost did. BTW, I am in no way affiliated with Golf Galaxy, $#*!s Sporting Goods, or any affiliate. I am just a customer, nothing more, nothing less.
David Phillips
Nashville Tennessee

So, I did give it 2 stars despite the majority of my experience being the worse ever. I had 2 interactions with them recently. First, I had ordered a golf bag online that was on sale and also had an additional promo for $20 off. The original cost was $200 and with the discounts down to $140. Good deal! Get an email couple days later saying "Order Cancelled" and email stating "We deeply regret to inform you that despite our best efforts, we were unable to complete your order due to shortage of available inventory. The following item(s) were cancelled."

I call in saying that stinks you are out of that bag, but I saw there were other color options and I would like to replace it with one of those. The rep immediately says of course you can replace the order with another color but not at the sales price. I said really, you guys had a bag on sale which I ordered and saying you won't honor the same price with the same bag of a different color, she said no. I of course, was not taking that and asked to speak to the manager, which was the saving grace of this review and he went above and beyond to fix the situation.

Second encounter was because I had a rewards certificate on the order that was cancelled, so it was showing as redeemed in the system. I called to say can you credit it back because that order was cancelled. The rep said well that's above what I can do, so need to speak to supervisor. I said ok. She gets back on phone and says well we're not supposed to do this but I will credit back $25. I'm like it was for $30. She said well she can't because it was my fault the order got cancelled. I said why do you say that. She said cause you cancelled it. I'm like wrong, you guys cancelled it because it was out of stock. She said oh and hung up on me.

I called back and asked to talk to a supervisor, which was not friendly and did not apologize for the situation, but said would credit the rewards to the $30.

Their online process seems to not be updated with technology that can help with inventory by the other reviews here and the customer support reps are incompetent.

I have had great experience at my local shop, so they have that going for them, but need guidance on their online business and support.

Wish I would have read these reviews BEFORE I ordered my husband's birthday gift. Ordered a new pair of FootJoys with no personalization. They said they were in stock and would be shipped out this week. I checked the order status today and they had not even been processed. When I contacted customer service via chat - I just kept getting the same answer. This is a personalized item (which it was not) and there is no guarantee on our shipping estimate. If I knew they were going to take FOUR weeks, I would never have ordered them. Guess hubby doesn't get his birthday present on time. Thanks for nothing golf galaxy.

My wife ordered a $800 set of golf clubs from Golf Galaxy for her birthday. They refused to ship them to our house via UPS or FEDEX, sending them USPS only to the local post office. Then, when they finally arrived, all of the Woods still had the magnetic anti-theft device locked on to the shafts. When we called their customer support, they wouldn't do anything for us, insisting that we take the clubs to the closest store, which is a 2.5 hour drive from our home in the rockies. They know NOTHING about On-Line business. DO NOT ORDER ONLINE FROM THESE BOZOS.

I visited the GolfGalaxy at the Easton Town Center in Columbus on 6/21/17 for the first (likely last) time ever at 10:00 am opening and entered the store along with about 10 other people. I found a employee who was polite and attempted to assist me but could not answer my question. He ask a more experienced female staff member to assist. In the roughly 2 minutes of time I burdened her with she dismissed me when I tried to rephrase my question being dissatisfied with the brisk response she offered.

I recently visited Golf Galaxy in Greenville, SC and was not pleased at all with their service. I brought in 3 clubs to be regripped; after standing and waiting for the attendant to input the information in the computer (took about 10 minutes), I was then informed to come back tomorrow to pick up the clubs. I informed the attendant that I just drove and hour and 15 minutes to get to the store, could I get the clubs done now. He stated to me that they were too busy (I believe I noticed 4 other customers in the store). I just grabbed my clubs and informed him the service was not good. I decided picked up a small item to purchase on my way out and went to the cashier. I had to interrupt him as he was too busy texting on his phone. While checking out, I noticed the attendant was was "assisting" me earlier walking around basically doing nothing. I guess he was "too busy" walking around to assist me earlier. Unfortunately for us, they are the only golf store around.